Derek A. T. Email & Phone Number

California, United States

San Jose, California

• As Project Manager for the Learning & Development team, I actively maintain project statuses and collaboration through Asana, ensuring every initiative stays on track and meets our goals. Guided the successful launch of 2 learning management systems (LMS), enhancing the overall learning experience of users including developing and executing learning paths and curricula. •Led a high-stakes human resource audit requested by the Board of Directors, a role that resulted in a temporary promotion. Currently overseeing the audit project, expected to be completed by fall/winter 2024, to ensure compliance and alignment with organizational standards. Additionally, I manage the creation and maintenance of HR policies, including labor relations policies. Collaborate with cross-functional teams, stakeholders, and the three (3) unions during the meet & confer process to ensure clarity and alignment with organizational objectives.• Optimized the L&D budget by reallocating funds from low-impact to high-impact initiatives, saving over $100,000 (7%) in Services & Supplies. Used data insights to guide budget decisions, leading to new program launches.• Spearheaded the design, launch, and evaluation of a mentoring program, implementing software that increased matches by 32% post-COVID-19.•Relaunched the organization-wide succession planning and preparation initiative, and led it for 2 fiscal years, focusing on identifying critical business needs and implementing knowledge transfer programs such as mentoring, rotation, and partial service retirement.• Designed, launched, and administered employee development programs, including 3 rotation programs with individual development plans and a robust onboarding process featuring a 6-month New Hire Buddy Program and redesigned Orientation. Facilitated ongoing training, including FranklinCovey 7 Habits and InsideOut GROW Coaching, enhancing engagement, productivity, and performance.

Santa Clara County, California, United States

AFSCME (Chapter 57, Local 101 - Santa Clara County) Officer (Secretary)

San Jose, California, United States

• Elected three times as an executive officer of the largest bargaining unit at Santa Clara Valley Water District, representing 550 employees. Led with a collaborative, solution-focused approach, fostering positive labor-management relationships that achieved mutual success.• Assembled and led a diverse, top-tier contract negotiation team representing all employees and various aspects of the organization. Successfully secured a historic, no-takeaway four-year contract within a 60-day window through a win-win collaborative approach. Demonstrated strong advocacy and the ability to influence across multiple organizational levels. • During the COVID-19 pandemic, good-faith meetings with executive management, labor relations, and the Board of Directors to proactively ensure worker safety. This showcased adaptability and responsiveness to rapidly changing environments, focusing on the well-being of staff.• Advocated for and implemented policy changes, ensuring alignment with employee and management needs, including the revision of the teleworking program, the implementation of an employee vaccine mandate, and the reduction of the probationary waiting period for internal job applications.

San Jose, Ca

Officer of Employees Association (EA) Union - AFSCME •Keep an accurate record of the proceedings and actions of Executive Board and GeneralMembership meetings•Post minutes, financial reports, resolutions and agendas to the website •Ensure Membership Packets are available to Members•Prepare and post a monthly Membership Packets •Assist in the official correspondence of the Chapter•Maintain custody of all funds•Maintain at all times a full and complete record of all accounts, assets, liabilities andfinancial condition•Ensure all expenditures are properly authorized and provide supportive data if requested

San Francisco Bay Area

• Developed and implemented a training program for senior tellers, helping them become proficient with the new mobile banking platform, online bill payment application, and online banking website. This program was crucial in meeting business needs and boosting overall employee performance.• Streamlined helpdesk procedures, resulting in a 50% improvement in customer service response times, higher satisfaction ratings, and increased employee happiness due to faster response times. Demonstrated a strong ability to identify improvement opportunities and implement effective solutions that align with organizational goals and enhance user satisfaction.

San Francisco Bay Area

• As the first manager in a newly created role, led the rebuilding of the Training Department from the ground up. With a small team of two and limited resources, developed a comprehensive training strategy and established foundational policies and procedures. Revitalized the LMS (Cornerstone) and performance management tool to enhance onboarding and training. These efforts led to more efficient onboarding processes and ensured that all training aligned with the company’s mission and values.• Crafted and revised multiple policies, including those related to FEHA, to ensure compliance with state and federal laws. Developed a comprehensive FEHA training program for staff and management, helping to foster a legally compliant work environment. Conducted training sessions with staff across Northern California, aligning content with organizational policies and legal requirements• Redesigned the annual employee and management training program using FranklinCovey’s 7 Habits of Highly Effective People, earning positive feedback from the CEO, Executive Management, and staff.

Oakland, California, United States

• Led and facilitated various training initiatives, ranging from technical teller training and customer service to management training events, including FranklinCovey's The 7 Habits of Highly Effective People.• Designed and executed onboarding plans for two (2) significant acquisitions and facilitated onboarding/training programs across the continental USA.• Successfully onboarded the largest acquisition within a three-week window of back-to-back training and onboarding events across the continental USA.• Boosted customer service by implementing various process improvement plans, including a website redesign, helpdesk process improvement, and revamped new hire orientation and teller software training.• Designed, developed, and launched a comprehensive eLearning program for a new electronic telephone system, receiving high praise from stakeholders.

Oakland, California, United States

Maintained top customer satisfaction reviews by fully understanding customer issues and applying resolution in every call. Educated members on proper money management, personal finances, and proactive solutions to avoid future issues.

Oakland, California, United States

Achieved exceptional performance in onboarding program and was placed in the top-performing team. Provided expert assistance with penalty and abatement procedures, tax and form questions, and civil penalties.

Daly City, California, United States

• Compile monthly statistics reports summarizing inventories, deposits, sales, accounts receivable, accounts payable and sales performance per person.

Santa Clara, California, United States

• Wrote and edit documents and specifications to corporate format standards.• Set up a database to manage product and burn-in-board inventories.• Train and supervise co-workers on procedures.• Tested, repaired, and certified burn-in boards.

Certificate In Human Resource Management, Human Resource Management - Fundamental Issues Program, Pass

Ba, Speech And Communication Studies: Organizational Communication