David Taranto Email & Phone Number

Waltham, Massachusetts, United States

Boston, Massachusetts, United States

• Provided technical and navigational support to clients that conduct trademark searches on SERION platform.
• Answered all client questions in a professional, timely and courteous manner via phone calls, emails, and chats.
• Administrative work such as contract management, invoicing, runbooks & other training materials…etc.
• Responsible for hiring and training of all new SERION Support Executives
• Took on a leadership role that assisted with all other tasks that helped improve the team, department, and company.
• User Acceptance Testing (UAT) of all system updates released on the platform.

Waltham, Massachusetts, United States

• Independently reviewed and resolved practitioner and hospital claims and client EOBs to determine whether the allowed payment was appropriate.
• Participated in the training and coaching of new employees to make sure reps have the proper knowledge, materials, and confidence to be successful on the Service Operations team.
• Assisted my own team of six representatives by answering call center questions and taking supervisor calls.
• Handled inbound and outbound calls at high speed of rate to ensure callers were satisfied with their questions and issues.
• Received about 65-75 calls per day) Resolved and input provider/client requests into tracking system according to established guidelines.
• Ensured proper, accurate records, files, and databases are set up and maintained.

Waltham, Massachusetts, United States

• Responsible for ensuring the success of the Relationship Marketing Group by providing the necessary resources, support, guidance, coaching and direction of up to 20 Relationship Marketing representatives.
• Participated in the hiring, training, and coaching of agents to develop a well-rounded and effective team.
• Forecasted hours and staff as needed for outbound calling to achieve goals for calling hours, penetration rate, and sales/contact rate.
• Coordinated department resources to ensure organizational goals and objectives are achieved.
• Utilized CMS & Davox systems to manage RMG Agent's productivity in inbound & outbound calls to ensure call center metrics are met for speed of answer, service level, and abandonment rate.
• Contributed to retention efforts through outbound calling for collections, credit card upgrades, and stop saves.