• Lead a team of 10-12 associates, directing business strategy, operations, and technical activities across four applications to deliver Medicaid and Medicare population health and value-based care performance scorecard reporting for over 1800 provider groups across 18 markets• Manage $5.5M budget for system work, establishing monthly tracking and reconciliation capabilities to facilitate transparency into burn down and to ensure project costs do not exceed budget amounts• Drive consistent use of provider reporting tools, achieving 86% adoption rate with key providers (10 percentages points higher than prior year), through training development and facilitation, ongoing customer support, and inquiry resolution to achieve enterprise, line of business, and market-level quality and cost of care targets through member care activities and focused initiatives• Oversee respective system roadmaps as Product Owner of four technical applications, identifying and appropriately accounting for upstream and downstream intersections, interdependencies, and impacts to minimize unnecessary, inaccurate, duplicative, or insufficient work• Facilitate cross-team collaboration across Product, IT, and Business teams to prioritize stakeholder needs, acquire Level of Effort (LOE) estimates, and secure necessary funding to meet contractual obligations of market health plan partners and drive innovation in the programs and products used by internal teams and provider customers• Director, Provider Performance and Operations – title held from March 2018-August 2019, which included many of the components listed here

• Direct development, planning, prioritization, approval, implementation, operations, and compliance activities as Product Owner of proprietary application for Medicaid line of business in support of enterprise and market-level initiatives to achieve value-based and cost of care targets• Provide Medicaid subject-matter expertise and oversight when working with stakeholders to ensure strategic prioritization of system development focused on quality and cost of care initiatives, working closely with technical teams to ensure requirements accurately capture expected functionality in context of end user needs and expectations• Direct planning and oversee support provided to Health Plan partners driving adoption of tool with providers, including system and population health concept training, communications, and inquiry and issue resolution

• Develop implementation plan and direct initial roll out of web-based reporting application for 14 Medicaid markets transitioning from a suite of hard-copy reports• Develop and manage communications and training curricula for multiple systems and programs, including web-based reporting application and proprietary Patient Centered Medical Home (PCMH) program, for both internal associate and external providers, and ensure all materials comply with legal, regulatory, and organizational guidelines• Facilitate face-to-face and virtual training sessions for internal and external audiences and coach other team members to help develop their facilitation skills• Work with Health Plan associates to overcome barriers to provider participation in programs, and provide coaching and recommend strategies to improve provider engagement• Partner with colleagues to actively identify improvement opportunities within all engagement and collaboration programs managed by Provider Engagement team

• Manage proprietary Provider Centered Medical Home (PCMH) College online learning tool, and produce and publish associate and provider learning materials designed to achieve performance goals and transformation milestones• Create training proposals, training materials, and support collaterals for provider collaboration pilot, and facilitate training sessions on key PCMH topics and competencies as needed• Develop and market Health Information Technology (HIT) toolkit to internal market teams supporting provider use of toolkit resources

• Research, write, and edit corporate reimbursement policies for internal and external publication• Evaluate market updates to determine impact to active reimbursement policies• Facilitate biweekly review team meetings to discuss policies with markets and business areas• Develop and distribute electronic surveys and track review team feedback to ensure policies are accurate and ready for implementation by established deadlines• Contribute articles to multi-department quarterly newsletter• Active member of AmeriToasters (company chapter of Toastmasters)

• Write and edit training material for Organizational Development & Training department• Ensure materials adhere to corporate and department style standards• Develop computer-based training programs for use by all associates or for specific teams• Complete professional development courses, including communication and development and design skills

• Work with veterinarians and other technicians to provide medical care to companion pets and research animals• Develop and edit content for clinic web sites• Supervise team members and lead training sessions

• Write and edit paper-based and electronic communications directed to health care providers contracted with health insurance company• Serve as primary point of contact for communicating company’s initiative to acquire and implement national provider identifiers of HMSA providers• Assist other departments with development and quality assurance of communications

• Write, edit, and format business documents including proposals, operations manuals, and internal and external correspondence• Create and edit text content for web sites• Edit and redesign marketing materials, including brochures and flyers

• Develop materials and serve as assistant editor for system conversion training• Serve as subject-matter expert and lead editor for new market acquisition training• Consult cross-departmentally to guarantee quality and accuracy of training materials

• Assist students across academic disciplines to better their writing skills through idea development, paragraph organization, proofreading, and rewriting• Create and edit handouts on writing-related topics including grammar, style, sentence structure, and word choice• Conduct training sessions to university community on MLA documentation style