Derek Berger Email & Phone Number

Waltham, Ma, Us

Hands-on, energetic, customer service oriented entrepreneurial leader with a strong analytical acumen on a mission to inspire and lead the ACE Services team to success across North and South America. Sustaining a focus on customer success and adoption while growing the services business by aligning and driving the strategy and operations. Promoting the highest levels of customer satisfaction, value and return on investment whilst maintaining industry leading P&L performance.

Waltham, Ma, Us

Lead the North American ACE Services team providing professional services to Dynatrace customers for cloud innovation and faster digital transformation. Sustained a focus on employee development and exceeding client expectations while maintaining efficient operations ensuring strong P&L results.

Waltham, Ma, Us

Lead the North American team of highly skilled Managers, Architects, and Consultants delivering both strategic and technical guidance designed to accelerate our clients time to value and increase enterprise adoption of Dynatrace.

Waltham, Ma, Us

Successfully delivered a wide range of Services for Dynatrace technologies (formerly Compuware). As a Manager in the Guardian Services Practice; provided deployment planning, adoption and operational strategy, and overall engagement management for Dynatrace Managed Services engagements, working with teams of clients, Consultants, and Architects, to drive delivery success, customer satisfaction and adoption. Worked directly with Dynatrace Sales and customers to understand business and technical requirements, crafting delivery proposals, Statements of Work/Services Contracts, and DPM Technical Success Plans. Also responsible for direct management of more than a dozen employees, including mentoring to further develop both technical and consulting skills, and driving effective employee career development.

Detroit, Mi, Us

Detroit, Mi, Us

Detroit, Mi, Us

Advise on or manage; hardware/software implementation and testing, product deployment, business plan conception, and marketing strategies.Roles include:- Business Analyst, UAW-GM (2008)- Engagement Manager, Saba Software (2005-2007)- Practice Director, CMC Development (2005)- Testing Manager, Sun Microsystems (2004)- Performance Engineer, Mentora, a Forsythe Company (2003)

Us

• Responsible for successful implementations and business value realization in many strategic accounts• Managed resources and relationships between the business, technical implementation teams, sales, marketing, and professional services• Provided customers with high level Best Practices and implementation/deployment methodology

Us

• Managed / ensured practice profitability, resource utilization, client satisfaction, and team development• Developed and executed business strategies and service offerings that differentiated us in the marketplace• Intense focus on IT Development and Operational process improvement through QA & APM tools analysis and recommendations• Identified additional opportunities by fostering and expanding C-level client relationships and developing solutions to solve their problems• Cultivated revenue opportunities and collaborated with sales force during sales cycles• Created the platform for BTO (Business Technology Optimization) through the development of the Application Risk Management Model (ARMM)

Southfield, Mi, Us

World’s Largest B2B Internet Exchange management team member.• Primary responsibilities included; Integration, Security, & Performance Testing the entire B2B exchange• Key member of Environment Planning and Software Promotion teams• Direct reports included; Integration Testing Team, Performance Testing Team, and the Performance Tuning Team

Us

Testing methodology, automation, and tools deployment consulting. Successful engagements at more than 30 client sites as a;• Certified Product Specialist for TestDirector, WinRunner, and LoadRunner• Certified Product Instructor for TestSuite and LoadRunner

Worldwide, Oo

BaaN ERP Implementation Consulting with specialized focus in manufacturing, asset management, and large projects. In addition to software deployment activities as a member of the project teams for an international exhibit designer, an international office furniture manufacturer, and an international leader in specialty machine manufacturing; other responsibilities and accomplishments include:• Practice Development – Baan Company Automotive Division • Team Lead for unit testing • Load and performance testing using LoadRunner• Proposal Team concept developer and as-is analysis documentation

Minneapolis, Mn, Us

• Created and maintained project budgets and timelines• Composed and distributed press releases, media guides, and PSAs• Tracked and maintained exposure statistics• Planned, coordinated, and managed corporate events• Produced training & recruiting videos

• Developed, coded, and maintained company website• Implemented TCP/IP client/server software• Documented best practices procedure manuals