Daniel Bourg Email & Phone Number

Crafted a business-first technology strategy in conjunction with co-founders and operational leaders. Fostered strategic partnerships with clients contributing to revenue targets by enlarging scope, and securing additional campaigns. Promoted a customer-centric environment focused on ensuring innovative outcomes. Identified and executed new lines of business with partners and clients. Key Accomplishments:• Teamed with all organizational levels to optimize business processes increasing operational efficiency by 20%• Partnered with clients to create personalized campaign reporting and develop meaningful KPIs to measure and report on marketing initiatives• Collaborated with internal stakeholders to define a common marketing data model • Designed and maintained a data warehouse and associated ETL pipelines• Mentored team and helped them define and implement project management practices to ensure successful campaign deliveryOther Positions Held: Sr. Director Analytics | Sr. Technology Advisor (Part-Time)

I advised client executive teams helping them align technology strategy with business-focused outcomes. As a trusted advisor I cultivated meaningfun client relationships expanding our business, I also helped clients define their problems, design solutions for them, and implement these solutions. Internally I teamed with operational and technology leaders drive project success and increase operational efficiencies.Key Accomplishments:• Cultivated relationships leading to client retention ensuring we met annual revenue goals• Managed client business and technology transformation projects ranging in size from small enhancements to enterprise innovation efforts• Facilitated meetings of client stakeholder groups driving project success, enhancing stakeholder collaboration, and increasing organization-wide buy-in• Led team of technical consultants and coached project managers• Fostered partner relationships leading to additional client opportunities and successful project implementationsOther Positions Held: Principal Consultant (Part-Time)

Washington D.C. Metro Area

Under this title, I led five analysts, facilitated the technical support of the CRM system and direct the CRM program. I also advised and guided senior management regarding customer support services. To streamline service provisions, I fostered partnerships with vendors and cultivated relationships with key stakeholders. I oversaw the production of configuration management policies / procedures and make sure they align with company’s vision. My key accomplishments:• Led and completed 60+ software projects of customizations as well as complicated systems integrations and cloud migrations.• Spearheaded CRM recovery efforts that within 1 month restoring full CRM operation and prevented 3 months of data-loss following a catastrophic hardware failure.• Chaired and designed governance structure for the CRM system comprised of 30 people ranging from analysts to vice president.• Increased customer satisfaction with the IT Organization by 75% by implementing a service request system and knowledge base.• Slashed import processing time by 86% and reduced ETL processing time by 50% with customization optimizations.Other Positions Held: Deputy Director, CRM Services | Sr. Application Systems Analyst

Washington D.C. Metro Area

As a Database Administrator, I led a team of three members, oversaw data entry and organizational data integrity, and developed over 20 standardized reports for events, membership, and communication.My key achievements:• Saved 300 labor hours annually by automating record creation and review process.• Succeeded in increasing user adoption of netFORUM by 20% through effective training and change management.• Crafted and incorporated 15 customizations to prepare and present interaction / donation data for relationship managers.• Led and delivered the integration of association management system with third-party LMS and ESP applications providing a 360-degree profile of our constituents.

Washington D.C. Metro Area

During this role, I provided supervision and guidance to drive implementation of data maintenance and integrity procedures for 37 affiliate chapters. For effective database management I generated and steered database. This enabled near-real-time fundraising reporting during Ice Bucket Challenge. I also took initiatives to drive and automate integration between online and offline CRM systems.Accomplishment:• Optimized business operations to accommodate $115 million of donations over 6-week period during the Ice Bucket Challenge.

Washington D.C. Metro Area

Co-founded a digital marketing and technology consulting firm, specializing in CRM solution development and deployment, email marketing, search engine optimization, content strategy and digital marketing strategy for small to mid-size businesses. (Not currently active.)

Washington D.C. Metro Area

Streamlining online communication, I developed and deployed a database / website transforming our annual congressional ratings campaign from print to online, and integrated the ESP / online fundraising system with the CRM application. I proposed and implemented a multi-channel strategy that boosted revenue from campaigns.

Knoxville, Tennessee Area

I was responsible for analyzing data to optimize staffing at 700+ restaurants. I also managed the integration of systems on different technology stacks including cross-platform ETLs spanning Sybase, MS SQL, and Oracle.

As the Manager of Donor Relations I was responsible for all aspects of marketing programs with our donors and stakeholders. I also conceived and managed fundraising campaigns including special events, direct mail, product sales, and a specialty license plate program. I also selected and implemented the Salesforce Nonprofit Starter Pack as the CRM System.

Here I was responsible for the back-office operations of the Legislative Affairs team and developed SharePoint-based solutions for legislation tracking and program management.

Tallahassee, Florida Area

While serving as the Operations Manager I directed and supervised a team of 10 support services staff who who were responsible for all operational focuses of the firm. I also designed and implemented a performance-based bonus and raise structure for operational staff.