Diana Heath Email and Phone Number

I build out systems, practices, and policies that promote the vitality and success of NCFP and nurture an innovative, inclusive culture of learning and improvement. I oversee performance management, planning and learning, financial management, and operations. In partnership with the CEO and Chief Impact Officer, I implement the strategic plan to better equip donors with the tools and resources they need to adopt effective practices and achieve impact in their giving.

I led people, operations, and learning for Arabella's 175-person fiscal sponsorship practice (approx. half the firm). This included hiring, compensation, performance management, professional development, DEI, and planning and internal operations (including oversight of the compliance and financial analysis teams as well as budget development and management).

As part of a significant restructuring of the firm's client service teams, I built and led a transitional team that eased restructuring challenges by providing cross-team support for learning and development, knowledge management, workforce planning, and creative and editorial functions. The team supported efficient client service delivery, increased profitability, and developed opportunities for staff growth.

I led Arabella’s work with families and individuals, helping them achieve impact in ways they find most meaningful. As the head of this team, I oversaw client service, developed and implemented the team’s strategy, and managed day-to-day operations. An expert in governance and strategic planning, I have helped clients, including a $1 billion foundation, structure their governance and staffing, build grant processes, and establish foundations from the ground up. I have also helped family foundations successfully integrate next generations onto boards, navigate leadership transitions, prepare for an influx of assets and growth in grant making, and refine strategy as their work evolves. Additionally, I have supported clients to implement their grant-making strategies across a broad range of issues, including STEM, local community engagement, water access and conservation, youth development, and specific religious identities and tradition. In my final year in this position, I co-led a group tasked with reimagining the firm's client service structure to support the firm's future growth.

I provided strategic guidance, grants management, facilitation, and operations support to Arabella’s family and individual clients. I facilitated board-level discussions regarding foundation and program strategy, governance needs, and leadership transitions and helped clients build strategies for next-generation engagement and board and capacity development.

Organization and Process Efficiency consultant. Worked with Department of Homeland Security clients, focusing on project management, business process reengineering and program development.

Developed a business plan for a new financial intermediary (now called the Admiral Community Impact Center) aimed at channeling professional athletes' giving in a strategic manner. The plan included a marketing strategy, five-year financial projections, operations, risk analysis and statements on need and opportunity for the existence of the intermediary.

Responsible for managing a portfolio of 80-100 donors with an annual giving capacity between $1,000-150,000, increasing revenue in assigned region by 125% during four year tenure. This included attracting new and retaining existing donors using traditional and innovative fundraising methods. Worked with a team ranging in size from 2-6 people to implement department wide change in fundraising methods and was the lead contact for budgeting and forecasting. Additionally, initiated and managed an Olympic hospitality program that included budget management, operations, sales and marketing components, which raised an incremental $550,000 for the Team.

Oversaw the fundraising and operational aspects of multiple gala events ranging in size from 40-550 guests managing record revenues and attendees at many events. Additionally, managed the foundation's direct marketing and scholarship programs. For the direct marketing program, which included both online and mail pieces, developed short and long term mail plans, managed the annual budget, and worked with contracted consultants to develop each individual piece. For the scholarship program, acted as both the grant administrator and principle fundraiser, securing the first ever matching grant for the fund.

Served as the support staff for the Special Events team, coordinating attendance for 40 athletes at seven nationwide events as well as managing guest attendance and donations.