Don Henderson is a highly accomplished IT professional with a reputation for effectively leading the implementation and management of technical Infrastructure & Operations for diverse corporations.At his core, Don is an approachable and empowering leader capable of unifying personnel, expressing technical value and excelling as a hands-on technical facilitator.Areas of Excellence:• IT Infrastructure • Project Management • Incident, Request,Change & Problem Management • Diverse Business Perspective • Verbal & Written Communication • ITIL Best Practices & Governance • Vendor Relationships & Evaluation • Cost-Effective Solutions Strategy • IT Service Management • Operational Support • Establishment of Standards • Requirements Management
Stratoris Inc.
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It Management ConsultantStratoris Inc. Mar 2014 - PresentOntario~ Stratoris builds ITSM Solutions leveraging, people, processes, hardware and software bringing organizations into a cohesive functioning unit providing cost benefits while delivering a positive End User experience. ~As sole proprietor and ITSM expert for diverse corporations:√ Provide clients with end-to-end IT leadership and direction around the implementation life-cycle for CA Suite products.√ Expert lead with CA Performance Manager and CA Spectrum Monitoring and Alerting systems for Traditional and Cloud environments.√ Liaise with stakeholders including Project Managers, senior management, and IT professionals including developers, administrators, and others.√ Serve as an ITAM specialist, to configure, integrate, automate and streamline the implementation of IT infrastructure.See ‘Projects’ for some examples of major engagements.
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It Management ConsultantScm Solutions Apr 2010 - Mar 2014~ inUnison has grown and expanded its expertise to include all aspects of the Software Change Management domain including IT Service Management, IT Asset Management, IT Infrastructure Management and much more. ~√ Fulfilled engagements for Fortune 1000 companies across Mexico, US and Canada. Led and project managed diverse and unique deployment teams.√ Successfully deployed products including Service Desk, Service Catalog, CABI, ITCM, Spectrum NFM, APM and ITCM, representing a large portion of SCM Solutions' revenue.√ Managed a team of 7-15 consultants throughout North America deploying and supporting IT Solutions .Notable accomplishments:√ Deployment of ITAM, ITCM, APM and Software Compliance Manager for Verizon Wireless.√ Architecture and deployment of applications for G4S Security, TD Bank, Amedisys, Disney, Digital Globe, and IHS Markit. -
Director It Production ServicesIng Direct Canada Jan 2008 - Jul 2009Toronto, Canada AreaOversaw the day-to-day operations of multiple IT departments (Wintel, Network, Network Security, Unix, Database, Application Support, Service Desk/Command Centre, and Production Control).As a direct report to the CIO and VP of Information Technology, oversaw the company’s managed systems in order to ensure 24/7 reliability of IT and remote services toward end clients.
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Manager It Network Services & InfrastructureCapgemini Consulting Jul 2007 - Jan 2008Managed day-to-day operations across all IT departments, while establishing vendor partnerships, managing design and architecture projects, and driving positive change in accordance with SLAs. -
Senior Solution EngineerSungard Availability May 2000 - Jul 2007Over the course of 6+ years, held notable influence in the establishment of a cross-functional development team involved in the implementation of leading-edge product initiatives.Formed and established the team involved in designing and managing a system program involved in distributing critical information across SunGard’s various functional areas. -
Petty Officer Second ClassCanadian Armed Forces May 1976 - May 199519 years within National Defense holding various military and civilian positions. During this period spent a majority of efforts in Defense Research on projects that had rational effects on future military and corporate systems.
Frequently Asked Questions about Don H.
What company does Don H. work for?
Don H. works for Stratoris Inc.
What is Don H.'s role at the current company?
Don H.'s current role is IT Service Management, IT Operations, IT Infrastructure, IT Process Optimization.
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