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Daniela Thomas Email & Phone Number

Customer Satisfaction | Quality Assurance Analyst | Operations Manager

Location: Atlanta Metropolitan Area, United States 7 work roles 2 schools

1 work email found @warnermedia.com LinkedIn matched

✓ Verified July 2026 4 data sources Profile completeness 86%

Role

Customer Satisfaction | Quality Assurance Analyst | Operations Manager

Location

Atlanta Metropolitan Area, United States

Who is Daniela Thomas? Overview

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Quick answer

Daniela Thomas is listed as Customer Satisfaction | Quality Assurance Analyst | Operations Manager based in Atlanta Metropolitan Area, United States. AeroLeads shows a work email signal at warnermedia.com and a matched LinkedIn profile for Daniela Thomas.

Daniela Thomas previously worked as Customer Satisfaction & Quality Assurance Analyst at TBS/TNT/truTV at Warnermedia and Operations Manager/Customer Satisfaction at NBA Digital at Turner Sports. Daniela Thomas holds Business Administration And Management, General from Staatl. Berufsschule Ii Aschaffenburg.

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Email format at warnermedia.com

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{first}.{last}@warnermedia.com

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AeroLeads found 1 current-domain work email signal for Daniela Thomas. Compare company email patterns before reaching out.

Profile bio

About Daniela Thomas

Daniela Thomas is a Customer Satisfaction | Quality Assurance Analyst | Operations Manager. She is proficient in English. Colleagues describe her as "Daniela applies her unique blend of product, content, and CX knowledge in such a way that managers and team members have the luxury of full confidence that: a) risks and opportunities are identified and escalated quickly and clearly b) customers are being assisted and communicated to effectively and professionally c) the voice of the customer is represented fully and ready to be applied to product, business and content strategy Daniela has proven herself to be unflappable under pressure, and fully committed to the job. As Customer Satisfaction & QA lead for TBS/TNT/TruTV, she proved herself time and again to be a best-in-class leader and advocate for our customers. She's a star, and I have full confidence in her ability and drive to help your business/product serve customers to drive satisfaction, engagement, revenue, or other business KPI's."

Listed skills include Customer Retention, Customer Experience, Operations Management, Troubleshooting, and 5 others.

7 roles · 27 years

Daniela Thomas work experience

A career timeline built from the work history available for this profile.

Customer Satisfaction & Quality Assurance Analyst At Tbs/Tnt/Trutv

Warnermedia

Atlanta, Georgia, United States

- Support live events of 300+ per year- Reduced average response/resolution time by 100%-Coordinate customer issues within app store and customer service portal with various internal teams for resolution identification (average of 250+ tickets and 50+ reviews a week)- Ensure VOD content inside the consumer digital products is accurate, comprehensive, easy to use and visually impactful via a comprehensive QA process- Testing live event content (NBA/NHL/MLB) on mobile devices and web for functionality and accuracy- Publish monthly customer service reports with analysis around trending issues for a variety of key departments- Maintain automation bots and FAQ pages to reduce contacts and enable self service- Provide content deeplinks to internal and external partners for social media platforms (Branch)- Coordinate submissions to app stores by updating all metadata and images for each store - Perform CCPA user deletion requests with internal and external teams

Jan 2021 - Jun 2024

Operations Manager/Customer Satisfaction At Nba Digital

Turner Sports

Atlanta Ga

- Leading a Fan-First culture by elevating the voice of the customer across the organization- Owning operational procedures designed to confirm user-reported problem scenarios and escalate to designated teams for prioritization- Support live operational teams including customer support, social media and other monitoring teams

Mar 2019 - Jan 2021

Tier 2 Manager Nba League Pass Support / Service Desk Supervisor / Tier 3 Agent

Onepath Systems

- Resolved an average of 100 Tier 3 tickets a week- Lead hiring process for new employees- Implemented training for new agents- Directed staff of 15+ team members- Cultivated client relationships- Provided excellent service to VIP users- Handled social media and app review responses- Performed quality assurance- Conducted performance evaluations- Created daily, weekly and monthly client reports

2011 - 2019 ~8 yrs

Backchannel Implementation

Onepath Llc

Lawrenceville Ga

- Monitoring communications of servers out in the field- Troubleshooting servers that were not sending daily health reports- Coordinated initial back end installation of servers- Converted back end dial up to Ethernet connections

2007 - 2011 ~4 yrs

Office Manager / Office Administrator

Onepath Llc

Lawrenceville, Ga

2003 - 2007 ~4 yrs

Consolidated Mail Clerk Gs4

412 Hutier Kaserne

Hanau, Germany

2003 - 2004 ~1 yr

Bürokauffrau

Präzisionswerk Schnatz Gmbh & Co. Kg

Germany

2000 - 2003 ~3 yrs

2 education records

Daniela Thomas education

Business Administration And Management, General

Staatl. Berufsschule Ii Aschaffenburg

Art/History

Staatliche Fachoberschule Aschaffenburg

FAQ

Frequently asked questions about Daniela Thomas

Quick answers generated from the profile data available on this page.

What is Daniela Thomas's role at their current company?

Daniela Thomas is listed as Customer Satisfaction | Quality Assurance Analyst | Operations Manager.

What is Daniela Thomas's email address?

AeroLeads has found 1 work email signal at @warnermedia.com for Daniela Thomas.

Where is Daniela Thomas based?

Daniela Thomas is based in Atlanta Metropolitan Area, United States.

What companies has Daniela Thomas worked for?

Daniela Thomas has worked for Warnermedia, Turner Sports, Onepath Systems, Onepath Llc, and 412 Hutier Kaserne.

How can I contact Daniela Thomas?

You can use AeroLeads to view verified contact signals for Daniela Thomas, including work email, phone, and LinkedIn data when available.

What schools did Daniela Thomas attend?

Daniela Thomas holds Business Administration And Management, General from Staatl. Berufsschule Ii Aschaffenburg.

What skills is Daniela Thomas known for?

Daniela Thomas is listed with skills including Customer Retention, Customer Experience, Operations Management, Troubleshooting, Customer Satisfaction, New Hire Training, Service Desk, and Technical Support.

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