Devin Thompson Email & Phone Number

Columbia, TN, US

Chicago, Illinois, United States

• Delivered white-glove concierge service via ServiceDesk Plus, ensuring timely documentation and resolution of Workday issues
• Collaborated with IT to regularly test and implement new Workday configurations, resulting in a 12% decrease in hiring process errors
• Created process guides to enhance the hiring workflow, reducing errors and improving efficiency
• Created an interactive Excel dashboard to monitor employee I-9 compliance using VLOOKUP, Pivot Tables, and Slicers for improved data analysis
• Facilitated round-table discussions to identify critical risks in Workday processes, leading to strategic long-term solutions

Minneapolis, Minnesota, United States

• Created and updated educational content for RBC's internal website in collaboration with stakeholders
• Increased maintenance request response rates by 20% through new communication strategies for internal database engineers
• Delivered weekly curated census reports to executive management, enabling data-driven decision-making for RBC's digital roadmap
• Utilized JIRA and Confluence in the HR Web Services team to enhance project management efficiency and collaboration
• Increased project completion rates by 15-20% through streamlined workflows for content owners and database engineers
• Reviewed company documents for ADA compliance and translated them into English and French as needed

United States

• Served as the primary liaison for Workday inquiries, addressing questions and resolving issues in a prompt manner
• Developed an interactive Excel dashboard to identify and address key pain points for executive decision-making
• Provided guidance on optimizing configurations to enhance business processes, successfully reducing user error rates by 15%
• Facilitated workshops to boost end-user proficiency in Workday, leading to improved adoption and satisfaction
• Conducted biweekly audits of case management data using Excel to ensure accuracy and proper documentation within the system

Waukegan, Illinois, United States

• Engaged with 30-60 clients daily via phone, email, and chat, delivering exceptional support and building strong client relationships
• Optimized HCM, Reporting, Timekeeping, and Payroll operations in Workday to enhance HR efficiency and accuracy
• Served as the primary Subject Matter Expert (SME) for COVID-19 guidance and processes, ensuring accurate information dissemination and compliance with healthcare protocols
• Compiled weekly COVID-19 reports for executive staff, facilitating informed decision-making on policy changes
• Successfully integrated approximately 3,500 Allergan employees into AbbVie’s systems through EIB migration, completing the project three months early
• Oversaw data migration of Allergan employees via Workday census reports to ensure successful user integration

Riverwoods, IL

• Utilized Microsoft Outlook and Peoplefluent ATS to schedule interviews for both internal and external candidates
• Aligned travel details and itineraries for incumbent hires via coordinating with corporate travel management
• Scheduled and assisted with the hiring of over 326 candidates within first three months
• Coordinated and led group workshop sessions to resolve large-scale problems within the HR department and the company
• Established a standard process to scheduling interviews to help reduce the likelihood of user errors during the hiring process
• Acted as the point of contact for all parties involved with interviewing and hiring process

Lincolnwood, IL

• Administrated as the point person for over 51 facilities; providing assistance with managing employee and on-boarding issues
• Traveled to branch facilities to directly assist HR with facility-specific tasks as needed
• Aided affiliated union charters to ensure all union employees were up to date with appropriate union dues and documentation via Paycor
• Facilitated the Director of Recruitment in scheduling interviews, utilizing Microsoft Outlook and YArooms to contact candidates
• Administered ATS operations for all open positions, including executive-level and confidential positions
• Curated weekly organizational and financial reports that were distributed to Executive Staff

Oakbrook Terrace, IL

• Interviewed potential candidates on the spot for positions as CERs;
• Guided applicants through the application process and forwarded their information to regional manager for review.
• Leveraged Excel to track and update all data needed.

Bachelor'S Degree, Interpersonal Communications, Senior Undergrad

Activities and Societies: Sigma Alpha Pi ISU PrideStudied for my Bachelor's in Interpersonal Communications, and excelled in courses.

Associate'S Degree, Marketing, A/B Average

Activities and Societies: Sci-Fi/Gaming Club, Nature ClubStudied for my Associates in Marketing, while preparing for my studies in.

General Education, A/B Average

Activities and Societies: B Honor RollStudied basic education courses, excelled in courses related to history and English.