Denise Thompson Email and Phone Number
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Denise Thompson personal email
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An innovative and creative solutionist who is passionate about growth and systemizing hospitality. We are helping organizations improve their customer experience, by creating, implementing and executing on customer service systems, and developing employee programs that build a stronger corporate culture.Contact me to find out how we can help you create a world-class customer centric organization.Join world-class brands at our annual Customer Service Revolution, tickets now availableWant to educate someone on your team to lead and manage your company's customer experience? Send them to The Customer eXperience Executive Academy!
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Managing PartnerThe Dijulius Group Mar 2000 - PresentBrecksville, Oh, Us
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Cxo, Managing PartnerThe Dijulius Group Mar 1996 - PresentBrecksville, Oh, UsThe DiJulius Group is an expert consulting resource used by companies to create, develop, and improve their customer service systems resulting in a healthier corporate culture, lower employee turnover, higher customer retention, increased average ticket sales, higher prices, more referrals, and, ultimately, making price less relevant. Top organizations across the world use The DiJulius Group to create consistent World-Class Customer Experiences every day.Specialties: • Internal Culture• Service Vision• Customer Service Systems• Service Recovery• World-Class Service• Hiring Systems• Training & OrientationDenise has worked with her business partner John DiJulius, best selling author and THE Authority on World-Class Customer Experience, for over 15 years. She began by running his chain of salons & spas (John Robert's Spa) which were consistently named in the Top 20 Salons in America under her realm. The past decade, she has assisted John in the research of World-Class service companies and development of the consulting methodology they employ today with clients like Starbucks, Chick-fil-A, and Anytime Fitness. Following years of serving in a speaking and consulting role Denise now focuses on business and product development. She has been an integral part in helping pioneer dozens of revolutionary customer service concepts and techniques that are used world wide today.
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Managing PartnerCustomer Experience Executive Academy Aug 2014 - PresentPrepare customer service Executives to lead, design and manage the customer's experience.The fastest growing C- level position in recent years is the CXE – Customer eXperience Executive, also known as the CCO – Chief Customer Officer, or the CXO (Chief Xperience Officer). While MBA programs have prepared leaders for accounting, finance, marketing, HR, and operations management, there remained a need for education to design and manage the Customer’s experience.The CXE course outline has been designed to prepare leaders, from around the world, for a new level of leadership, to the benefit of both their career and their organization. This course enables the student to build a culture within that delivers world-class experiences consistently.The CXE Academy provides comprehensive training and certification on all facets and responsibilities that fall under the Customer experience, while sharing best practices through high impact exchanges with like-minded professionals. The series of classes developed for The CXE Academy follows the trademarked X Commandments methodology created by John DiJulius and The DiJulius Group.
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Voice Over TalentVoice Of Denise 2005 - PresentAs a freelance voice over artist, Denise provides commercial and narration services.After studying improv with Second City cast, training and coaching under voice over industry professionals-her VO specialties developed to include narration, IVR, commercial, character, and voice on hold.
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Executive DirectorJohn Robert'S Spa 1996 - 2006
Denise Thompson Skills
Denise Thompson Education Details
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Customer Experience Executive AcademyManage And Design The Customer Experience -
Cleveland State University
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Cleveland Institute
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Innerstate
Frequently Asked Questions about Denise Thompson
What company does Denise Thompson work for?
Denise Thompson works for The Dijulius Group
What is Denise Thompson's role at the current company?
Denise Thompson's current role is Changing the World by Creating a Customer Service Revolution.
What is Denise Thompson's email address?
Denise Thompson's email address is dt****@****spa.com
What is Denise Thompson's direct phone number?
Denise Thompson's direct phone number is +144048*****
What schools did Denise Thompson attend?
Denise Thompson attended Customer Experience Executive Academy, Cleveland State University, Cleveland Institute, Innerstate.
What are some of Denise Thompson's interests?
Denise Thompson has interest in New Technology, Investment Strategies, Coaching, Gardening, See 1, Education, See Less, Training, Reading, Gourmet Cooking.
What skills is Denise Thompson known for?
Denise Thompson has skills like Leadership, Public Speaking, Marketing Communications, Management, Coaching, Marketing, Event Management, Training, Leadership Development, Microsoft Office, Strategic Planning, Consulting.
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