David Michael T. Email & Phone Number

Cupertino, California, US

• As a Business Expert, my focus is on driving the execution of small and medium business (SMB) priorities by connecting with the multiple stores Business Teams that I support on strategy, improving customer engagement.
• Develop personalized business solutions utilizing knowledge of industry trends and expertise with Apple products, services, and third-party technology
• Lead each Business team's learning & training opportunities to improve positioning of Apple SMB services. As a Subject Matter Expert, I help the Business Team’s develop a high expertise in Apple Business Manager, MDM.
• Facilitated instructor-led trainings and activities independently and by taking on partners within the leadership team to present out business solutions to the greater store population.
• Drive monthly account progression reviews with management and the market team as we are growing business customer revenue from segment to segment
• Helped guide business teams on best practices around SMB customer spend segmentation, end-user agreements, and alignment on policy and pricing.

Cupertino, California, US

Providing hardware and software support to Apple customers for the best possible solution.Sales of Apple products and services.Certified Repair Technician repairing iPhone models Mentors Junior Technicians on best practices and customer support 98% SUR (Same unit repair) gaged at 85% minimum accuracy. Leading to timly turn around time and creating great.

Cupertino, California, US

Developed and maintained a level of expertise in general knowledge of hardware products and the computer industry. Kept up with trends, products and services that our customers were likely to be interested in.Researched new products and vendors to fulfill requests for hardware products not currently carried by the company. Set up new vendors when necessary.

Cupertino, California, US

Taking this role amid the current covid-19 pandemic to further my skills and to help those in need who cannot currently go into physical stores with tech troubleshooting.

Cupertino, California, US

Coach customers regarding the benefits of products posing lifestyle-related questions and offering effective solutions based on their specific needs.Provide complete solutions, enabling various types of connectivity including wireless streaming and online connection.Adapt to various types of clientele and adjust efficiently to different buying groups to.

Atlanta, GA, US

Managed a portfolio of 1500 accounts and $4 million in sales. Negotiated prices, terms of sales and service agreements. Contacted new and existing customers to discuss how their needs could be met through specific products and services. Quoted prices, credit terms and other bid specifications. Identified prospective customers by using business directories and.

Atlanta, GA, US

Surpassed annual quota by 35%. Managed and recorded all leads from outbound telephone marketing. Set up new accounts, established customer credit, and set up payment methods. Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries. Achieved over $$700,000 in new business during the 1st and 2nd quarter. Managed a.

Atlanta, GA, US

Reduced employee turnover by 40% through understanding my employees goals. Established project control procedures such as project forecasts and cash flow projections. Established operational objectives and work plans and delegated assignments to subordinate managers. Trained, coached and mentored staff to ensure smooth adoption of new program. Implemented.

Washington, DC, US

Located and attached appropriate files to incoming correspondence requiring replies. Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale. Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination. Directed.

Associate Of Science - As, Registered Nursing/Registered Nurse

Civil Engineering