David Michael T. Email & Phone Number

Cupertino, California, Us

As a Business Expert, my focus is on driving the execution of small and medium business (SMB) priorities by connecting with the multiple stores Business Teams that I support on strategy, improving customer engagement, and performance. • Develop personalized business solutions utilizing knowledge of industry trends and expertise with Apple products, services, and third-party technology • Lead each Business team's learning & training opportunities to improve positioning of Apple SMB services. As a Subject Matter Expert, I help the Business Team’s develop a high expertise in Apple Business Manager, MDM solutions, and AppleCare Enterprise solutions.• Facilitated instructor-led trainings and activities independently and by taking on partners within the leadership team to present out business solutions to the greater store population.• Drive monthly account progression reviews with management and the market team as we are growing business customer revenue from segment to segment • Helped guide business teams on best practices around SMB customer spend segmentation, end-user agreements, and alignment on policy and pricing. • Help train our Business Teams on how to understand their customer’s businesses looking for pain points in their processes and opportunities the customer had not yet thought of to create solutions & grow revenue.• Effectively use CRM to build and maintain accurate customer account information, manage relationships, opportunities, tasks

Cupertino, California, Us

Providing hardware and software support to Apple customers for the best possible solution.Sales of Apple products and services.Certified Repair Technician repairing iPhone models Mentors Junior Technicians on best practices and customer support 98% SUR (Same unit repair) gaged at 85% minimum accuracy. Leading to timly turn around time and creating great customer expreince 87% NPS (Net Promoter Score) gaged at 75% minimum, helping lead store to 7 consecutive ovation awards for store performance.

Cupertino, California, Us

Developed and maintained a level of expertise in general knowledge of hardware products and the computer industry. Kept up with trends, products and services that our customers were likely to be interested in.Researched new products and vendors to fulfill requests for hardware products not currently carried by the company. Set up new vendors when necessary to fulfill these requests. Developed relationships with our hardware partners in order to receive up-to-date information on upcoming products and address any other issues that may arise.Developed informational aids for Sales, such as cross-reference charts and features-benefits handouts.Troubleshoot and problem solve all forms of consumer computing technology.Responsible for administrative tasks in the department including goals, attainment, and planning. Technical consultation, computer diagnosis and repairs.

Cupertino, California, Us

Taking this role amid the current covid-19 pandemic to further my skills and to help those in need who cannot currently go into physical stores with tech troubleshooting.

Cupertino, California, Us

Coach customers regarding the benefits of products posing lifestyle-related questions and offering effective solutions based on their specific needs.Provide complete solutions, enabling various types of connectivity including wireless streaming and online connection.Adapt to various types of clientele and adjust efficiently to different buying groups to gain trust and credibility.Assisted clients with mobile broadband solutions while providing unique solutions.Took supervisor's roles and responsibilities in their absence and drive numbers.Attended district and key leadership meetings and captured decisions/outputs and action items.Trained new associates in developing trust with customers and providing new computing experiences.

Atlanta, Ga, Us

Managed a portfolio of 1500 accounts and $4 million in sales. Negotiated prices, terms of sales and service agreements. Contacted new and existing customers to discuss how their needs could be met through specific products and services. Quoted prices, credit terms and other bid specifications. Identified prospective customers by using business directories and following leads from existing clients. Selected the correct products based on customer needs, product specifications and applicable regulations.

Atlanta, Ga, Us

Surpassed annual quota by 35%. Managed and recorded all leads from outbound telephone marketing. Set up new accounts, established customer credit, and set up payment methods. Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries. Achieved over $$700,000 in new business during the 1st and 2nd quarter. Managed a portfolio of 2500 accounts that generated $2.8 million in sales.

Atlanta, Ga, Us

Reduced employee turnover by 40% through understanding my employees goals. Established project control procedures such as project forecasts and cash flow projections. Established operational objectives and work plans and delegated assignments to subordinate managers. Trained, coached and mentored staff to ensure smooth adoption of new program. Implemented innovative programs to increase employee loyalty and reduce turnover.

Washington, Dc, Us

Located and attached appropriate files to incoming correspondence requiring replies. Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale. Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination. Directed administrative functions for the directors, principals, consultants and key managers. Produced legal documents such as briefs, pleadings and appeals. Filed all court documents on behalf of the attorneys.

Associate Of Science - As, Registered Nursing/Registered Nurse

Civil Engineering