Daniella Torres Email & Phone Number

Dallas, Tx, Us

• Responsible for inbound and outbound calls with parent/guardians to provide support with account creation and troubleshooting account issues.• Responded to incoming requests for scheduling intake sessions by using set procedures • Provided excellent customer service to parent/guardians• Supported parents/guardians with completing consent form and assisted with problem resolution. • Maintained an accurate and updated call log in various systems• Assisted and coached team members in office routines and procedure, including using G-Suite, Zendesk, and company systems.• Collaborated with team to develop procedures based on new rules and regulations• Received and process consent forms , including verifying completeness of files and notifying those who were not complete.

• Created daily lesson plans that align strictly with TEKS, conducted assessments and tracked student performance data• Engage with students and parents weekly via conferences to discuss academic deficiencies and propose solutions• Sponsored yearbook and journalism projects, facilitating the creation and development of campus yearbook• Coordinated with publishing company representative to have regular check-ins, pre-production meetings, delivery dates and deadlines for the yearbook• Coordinated the distribution of 100+ yearbooks to students and staff• Supervised layout, design, student photography and copywriting for yearbook and newsletter• Maintained a proven track record of successfully managing student behavior and motivating a diverse set of learners• Partnered with various instructional and administrative teams to ensure student and parent feedback is incorporated • Managed lesson planning, gradebooks, and major projects under strict time constraints and tight deadlines • Developed presentations and conducted training on complex data to teachers, students, and parents in understandable ways to address concerns or questions

• Introduced and facilitated a modified English curriculum for ELLs through best practices • Created daily lesson plans that aligned with TEKS, conducting assessments and tracking student performance data• Collaborated with parents to organize field trips, facilitate projects, and nurture positive community relationships • Complied student data and prepare reports and strategies to meet students’ needs• Served as a sponsor and conducted various fundraising initiatives for LULAC, a bipartisan community organization• Maintained gradebook database to ensure student records were accurate and current in Powerschool. • Assisted coordinating training for TELPAS testing for LEP population.