Office Administrator
Current• Manage daily office operations, including appointment scheduling, supply orders, and financial reporting (balancing daily deposits, processing payments, and invoicing patients).• Create and maintain detailed tracking systems in Google Sheets for appointments, appliance orders, pre-estimates for upcoming surgeries, and patient care coordination.• Liaise between patients, referring doctors, and insurance companies, handling treatment letters, pre-estimate submissions, and insurance verification.• Handle all incoming patient complaints, concerns, and issues, resolving conflicts and ensuring a positive patient experience.• Prepare and proofread patient correspondence and treatment plans, ensuring timely and accurate communication of medical information.• Manage and organize clinical notes to ensure accurate documentation of patient visits, treatments, and follow-up care, facilitating communication between dental team members and referring doctors.• Utilize Dentrix, ProCharge, Vyne, and Google Sheets to streamline patient tracking, insurance claims, and clinical notes management.• Handle IT support issues, troubleshooting office system problems, and coordinating with external tech support when necessary.• Contact patients regarding appointments, treatment plans, billing, and follow-up care, ensuring high-quality patient communication and satisfaction.• Verify insurance information and coordinate with patients on financial estimates and outstanding balances.
