• Manage daily office operations, including appointment scheduling, supply orders, and financial reporting (balancing daily deposits, processing payments, and invoicing patients).• Create and maintain detailed tracking systems in Google Sheets for appointments, appliance orders, pre-estimates for upcoming surgeries, and patient care coordination.• Liaise between patients, referring doctors, and insurance companies, handling treatment letters, pre-estimate submissions, and insurance verification.• Handle all incoming patient complaints, concerns, and issues, resolving conflicts and ensuring a positive patient experience.• Prepare and proofread patient correspondence and treatment plans, ensuring timely and accurate communication of medical information.• Manage and organize clinical notes to ensure accurate documentation of patient visits, treatments, and follow-up care, facilitating communication between dental team members and referring doctors.• Utilize Dentrix, ProCharge, Vyne, and Google Sheets to streamline patient tracking, insurance claims, and clinical notes management.• Handle IT support issues, troubleshooting office system problems, and coordinating with external tech support when necessary.• Contact patients regarding appointments, treatment plans, billing, and follow-up care, ensuring high-quality patient communication and satisfaction.• Verify insurance information and coordinate with patients on financial estimates and outstanding balances.

• Monitored 50+ small and large breed dogs and ensured safe indoor/outdoor playtime.• Communicated with clients and updated them on their dog’s behavior.• Checked dogs and cats in and out of boarding and daycare following the kennel process.• Reported signs of illness, injury, and behavior concerns to the appropriate person.

• Safeguarded, fed, and cared for dogs, cats, reptiles, and other animals if requested.• Communicated with clients to ensure that their requirements were fully met.• Organized daily schedule and made alterations to fit in additional dogs to be walked.• Contributed to posting daily updates on Blue Sky’s Facebook business page.• Networked and marketed pet care services to local dog owners and new pet owners.• Created detailed and personalized care updates for each pet after daily visit.

• Processed 800-1,000 insurance and self-pay payments daily in Epic and IDX, ensuring accurate financial documentation and timely resolutions.• Led Blue Cross Blue Shield interactions and collaborated with coders and third-party reviewers to streamline claim submissions and update patient accounts, enhancing billing accuracy and compliance.• Gained expertise in payer rules and regulations, interpreting insurance EOBs and rejection codes while exporting and analyzing 835 electronic payment files for efficient transactions.• Resolved credit balances and requested refunds, applying necessary transfers and adjustments to invoices while balancing checks and electronic payments exceeding $50,000 to maintain cash control.• Generated daily financial reports, providing insights that improved workflow and informed decision-making while performing quality assurance on team assignments and memorizing over 200 billing codes.

• Converted paper documents into digital format by scanning and uploading them to an electronic database, making it easier for staff to access important records when needed.• Consistently surpassed daily goals by scanning 700-800 batches each day, well above the standard of 100, which helped keep projects on track and running smoothly.• Boosted efficiency by streamlining the processing of time-sensitive records, ensuring that critical documents were available when they were needed most.• Organized off-site storage by printing and attaching barcode labels to boxes, making it simpler to manage archived records and quickly retrieve them as necessary.• Helped onboard new team members by assisting in the technical training of new employees and summer interns, sharing best practices to ensure they quickly got up to speed.