Don Trinque Email & Phone Number

Providing technical expertise, repair and support for products and services an organization provides to customers. Expert use of analytical and problem-solving skills to quickly resolve product or service issues.Currently work with 130 high availability manufacturers including IBM, Sun, HP/Compaq, Dell, EMC, Cisco, and HP/DEC in a 3rd party IT support role which includes hardware and software support for company clients managing hardware, storage, LAN and WAN operations. Taking preventative and corrective action maintenance for hardware, network systems, architecture, and operating systems including Windows, Solaris, and Linux. On site IT technician for 5 companies including AIG, Wells Fargo, Cigna, AT&T, and AAA. Responsible for installs, configuration, upgrades, troubleshooting, repairs, and maintenance of laptop and desktop computers, network appliance, printers, and phone systems. Served as team lead providing direction to 10 on-site technicians for the Wells Fargo email migration project. Implemented plan, organized, assigned, and reviewed the work, including training. The project included 842 clients and servers in 5 Bay Area locations. Worked as liaison between on-site team and IT management to solve individual problems. The project was completed on budget and ahead of schedule.

Assist Store manager with day to day establishment and maintenance of Customer Service, accountable for the operation of the store ensuring maximum sales and profitability through sales, merchandise, inventory, expense controls, human resource management, and managing operating costs and shrinkage.Responsible for work training and demonstration classes for employees and customers.Assisted with planning, organizing, assigning and employees' performance review. Participated with interview process for new hires. Coordinated work schedules, reviewed and approved time sheets. Continually worked with employees to improve morale and productivity from the individual employee while promoting a team atmosphere.

Worked as vocational instructor for State sponsored IT hardware and software training programs. Delivered curriculum for hardware repair, software maintenance, and Microsoft Office products. This training prepared young adults to enter the modern workforce with skills necessary to succeed.Acted as consultant to District concerning web presence and techniques focused on effective communication via the Internet and combined resources.Produced training films for West Contra Costa County Adult School training projects.

Restored 2.5 million dollar service contract with one of the world's largest administrators of institutional assets by interpreting customer business issues/requirements and coordinating the required internal Sun resources to drive the customer issues to timely resolution. This was done directly with the highest levels of management in the company. The efforts of instituting a get well plan and revamped escalation procedures that addressed the customer issues which upgraded our account approval standing with the customer from a D- score card rating to a B++. Saved 1.5 million dollar contract for a State agency that provides retirement and health benefits to more than 1.6 million public employees, retirees, and their families and more than 2,500 employers by developing success plans for customers that outline their critical success factors, metrics for success, potential issues and provide recommendations. These efforts brought satisfactory terms with the customer that settled customers problems with Sun service over a 4 month period. Managed Sun's recall and replacement of defective parts (field change order system)at 100% completion rate as single point-of-contactImproved relations with US Postal Service (USPS) by proactive implementation of software and hardware auditing with the global team for the USPS. This saved USPS time on reactive solutions by reducing cycle times and increased availability for all systems.Implemented and maintained Sun's Western Area website which was used as a repository for Standard Operating Procedures for the area and highlighted outstanding employees who worked above and beyond the company standard. Created best practices for implementing and using Solaris products to be disseminated to customers through content, conversations and presentations.

SUN MICROSYSTEMS SOFTWARE SYSTEMS ENGINEER 1998 - 2006 Saved leading telecommunications company 50% ($542,000) by installing key projects in half the time as projected by planners.Key contributor of innovative ideas as a member of the Proactive Panthers (SAS) Team, which in two years, restored an increased level of reliability and availability of Sun servers for leading telecommunications Account by developing inspirational materials and systems that enabled customers business initiatives to be realized.Played significant role as RAS engineer in establishing on line software image loads for leading telecommunications company which increased speed and uniformity in basic operating system software installations national wide.Provided leadership on the Proactive Panthers team and fostered a team approach with sales, professional services, educational services and other SUN personnel to accomplish the goals established by the Client Delivery Model. As RAS engineer, identified critical lack of power redundancy for major systems at a leading telecommunications company and work with site managers to schedule and upgrade power needs to insure true N+1 redundancy.Instrumental in Sun's get well plan success for leading telecommunications company by creating and maintaining Proactive Press e-newsletter. The newsletter outlined customer satisfaction goals, developed improved customer relationships and established virtual communication with customer centers nationwide.

EASTMAN KODAK COMPANYSOFTWARE FIELD SERVICE ENGINEER 1994 – 1998Top producer in the Western Area by averaging 9 repair calls per day. Built relationships with sales team to identify key areas of focus, to assist in driving success and expansion of the existing customer base. Monitored adoption rates of assigned accounts; provided keen insight into exactly how customers were using Solaris software and hardware products.Successfully completed the first of Apple Computer's REP (Repair Extension Program) all-in-one monitor computer in record time saving the company $100,000 by creating,training, implementing, and managing the program of 50 employees for all schools in Northern California myself.

Certificate In Project Management, Project Management

Ba Management, Business Administration, Management And Operations

Associate Of Science In Electronics, Electrical, Electronics And Communications Engineering