Keeping the PNNL network and cloud secure for researchers to do their job. Monitoring, creating, and improving alerts, dashboards, and playbooks using a variety of tools. Building automated solutions for the SOC using APIs. Additional duties include incident response, investigation, hunting and collaboration with IT for developing cloud security and monitoring.

* Lead team wide implementation of Knowledge Centered Service (KCS) for Help Desk, changing the culture to promote unified knowledge engagement * Evangelized KCS beyond Help Desk, closing the feedback loop on why customers initiated contact with the Help Desk* Crafted Splunk reports and dashboards from scratch to monitor agent engagement based on two disparate systems (IBM's Maximo and Drupal website)* Splunk dashboard creation and data analysis for Enterprise-wide Windows 10/Office… Show more * Lead team wide implementation of Knowledge Centered Service (KCS) for Help Desk, changing the culture to promote unified knowledge engagement * Evangelized KCS beyond Help Desk, closing the feedback loop on why customers initiated contact with the Help Desk* Crafted Splunk reports and dashboards from scratch to monitor agent engagement based on two disparate systems (IBM's Maximo and Drupal website)* Splunk dashboard creation and data analysis for Enterprise-wide Windows 10/Office 365 upgrade* Provided best in class concierge services to facilitate customer use of any IT service* Promoted communication between developers and end users* Incident management from request through resolution* Splunk certified, Dell TechDirect certified Show less

• Supervise communications & technology staff• Develop, equip, and lead a gifts-based volunteer Communications Ministry Team to assist with videos, social media, communications and marketing• Manage communications & technology budgets• Coordinate weekly communication and planning with all Bethel campuses• Work closely with production team to develop messaging from concept to execution • Oversee and direct Bethel's use of Fellowship One across all campuses (Champion… Show more • Supervise communications & technology staff• Develop, equip, and lead a gifts-based volunteer Communications Ministry Team to assist with videos, social media, communications and marketing• Manage communications & technology budgets• Coordinate weekly communication and planning with all Bethel campuses• Work closely with production team to develop messaging from concept to execution • Oversee and direct Bethel's use of Fellowship One across all campuses (Champion Team)• Oversee pre-produced video communications and production (testimonies, promotions, etc.)• Manage the recording and distribution of weekly services at all Bethel campuses• Produce content for distribution through print, web, social media, video, and initiatives• Lead and develop Bethel's social media strategy• Oversee mobile content development (mobile app, mobile site)• Collaborate with and support Bethel ministries in their communication needs• Create "talking points" for various audiences and ministries and educate attendees and the general public about the work of Bethel• Oversee office computing resources and networking infrastructure among all Bethel campuses • Oversee phone systems for all Bethel campuses• Oversee communication materials for all-church distribution (print/electronic)• Manage and implement the “Fives” for weekly services• Recruit, coach, and coordinate hosts for weekly services Show less