Led Group first end-to-end digital and product development of BBC Children in Need customer proposition (Pennies for Pudsey). Worked through complex processes and showcased impeccable stakeholder management to secure budget and resource ahead of launch. To date, the campaign has raised over £200,000.Led creation of a new and innovative strategic RB digital proposition (community.lloydsbank.com / community.bankofscotland.co.uk / community.halifax.co.uk), including agency briefing, price negotiation and IT / Sourcing / Digital engagement. Launch September 2015 and generating significant annual saving.Created and implemented revised Lloyds Bank & Bank of Scotland Community Fund digital strategy including utilising Twitter voting. This was a first for the Group and industry at this scale, enhancing brand and reputation with colleagues, customers and communities as evidenced by 330,000 votes and 22.8m Twitter impressions.

Working on a multi-brand community engagement strategy working across Lloyds TSB, Bank of Scotland and Halifax.Lloyds TSB & Bank of Scotland Local Heroes:- The Group's initiative to support the nation's up and coming sporting stars on their journey to the world stage.- Responsibility for developing and aligning the strategy to the community focus and delivering against key objectives of driving colleague pride and commercial benefits.- Managing the programme budget, including athlete grants, launch workshops, PR, social media and kit design and creation.- Design and delivery of programme launch workshops for 210 athletes and families, media and sporting ambassadors.- Develop a range of internal and external communications to engage with athletes, communities, customers and colleagues.Halifax Community Engagement Programme:- Project lead for the development of a new partnership with a UK-wide charity aimed at delivering home-life change to help families learn to cope, improve their confidence and build better lives for their children.- Deliver a creative colleague volunteering programme to support vulnerable families.Halifax Community Digital Proposition:- Responsible for developing the digital and social media proposition for the new Halifax community engagement programme.- Delivering the proposition to engage with communities against specific budget requirements and tight timelines.

Initial focus on driving engagement across a Division of 21,000 colleagues in relation to our Partnership of London 2012.- Developed a creative and tailored colleague engagement programme that utilised the Group's key London 2012 activations, including the Olympic and Paralympic Torch Relays, National School Sport Week and Local Heroes.- Creation of targeted colleague communications, including written copy, social media, video and events.- Delivered significant improvements in colleague engagement against a challenging backdrop within the business and the economy.- Managed the relationship with Paralympic Gold Medallist Richard Whitehead, utilising the 'asset' across 40 colleague and community focussed events.- Part of a team of three that managed the Group-wide 'Games-Time' communications to 100,000 colleagues that saw over 2.5m intranet page 'hits'.

- Responsible for producing a consistent Group-wide approach to portfolio governance, management and control, including producing a ‘Single Version of the Truth’ in respect of both financial and non-financial MI.- Development of Group-wide portfolio strategy.- Creation of a single version of the truth financial, risk & portfolio picture.- Monthly analysis of Group-wide portfolio, focussing on 5 year MTP and Group's top change programmes.- Undertook a short term secondment as the Executive Assistant to one of the Group's Integration Directors, acting as his 'right hand man' for decision making.

- Responsibility for managing the development and delivery of the Payment Card portfolio within Transaction Banking.- Successfully implemented processes and procedures as part of a £50m supply chain challenge.- Developed a strategy to proactively refund £30,000 and reissue cards to 180,000 customers who have been incorrectly charged.- Led a review and developed proposals for the prepaid card strategy.- Managed the removal of the £50 cheque guarantee card from operation.

- Responsible for representing Group Operations and managing their relationship with the Consumer Banking areas – in a supplier / customer business relationship.- Provided the expertise and gateway into my area of the business, by being a key stakeholder for a number of change projects and new product launches. This included successfully managing the 2007 / 2008 Tax Year End ISA campaign, seeing a 5000% increase on forecast volumes and funds being attracted to Lloyds TSB.- Providing intelligence on Business Unit strategies, communicating Service Level and financial performance, involvement in incident management, new business development and providing functional leadership.- Front Line Manager secondment to gain first hand experience of the operation, whilst continuing to manage my day-to-day relationship role, managing a team of 40 contractors.

- An Industrial Placement as a compulsory part of my degree course.- Managed the day-to-day running of the Industrial Placement Programme, admin and queries for almost 100 students, subject matter expert for all talent programmes.- Designed and delivered quarterly development events for the whole population.- Gained direct line management experience.