Drew Thompson Email & Phone Number
Who is Drew Thompson? Overview
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Drew Thompson is listed as IT Manager at Classic Aire Care at Classic Aire Care, a company with 42 employees, based in St Ann, Missouri, United States. AeroLeads shows a matched LinkedIn profile for Drew Thompson.
Drew Thompson previously worked as IT Manager at Classic Aire Care and Media Content Technician at Spectrum Reach. Drew Thompson holds Computer Information Systems from Southwestern Illinois College.
Email format at Classic Aire Care
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About Drew Thompson
I am a dedicated and customer-focused Technical Support Technician with a proven track record in providing top-tier technical support, troubleshooting, and ensuring exceptional user experiences. My passion lies in resolving IT issues promptly and efficiently, backed by a strong commitment to delivering outstanding customer service.With a background in media content management and technical support, I have honed my skills in diagnosing and resolving hardware and software issues, utilizing remote desktop tools, and maintaining digital assets for seamless access. I am proficient in software tools such as Jira, Commsoft Systems, SpotOn, OneSpot.tv, and Adobe Creative Suite. Moreover, my strong communication skills, both written and verbal, are essential in providing effective user support and building positive relationships.In my professional journey, I have successfully managed and curated master video libraries, ensuring efficient access and organization. I have utilized Adobe Creative Suite to edit and render videos for broadcast and performed quality control (QC) on content to guarantee its excellence. My achievements include receiving the Charter Achievement Award for preventing significant financial losses by ensuring the successful broadcast of critical content, thus averting potential revenue loss.I am excited to connect with professionals in the IT and technical support fields, collaborate on innovative projects, and contribute my expertise to help organizations excel in providing exceptional technical solutions and user experiences. Let's connect and explore opportunities for growth and success together.
Listed skills include Microsoft Office, Customer Service, Network Analysis, Online Gaming, and 17 others.
Drew Thompson's current company
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Drew Thompson work experience
A career timeline built from the work history available for this profile.
Media Content Technician
Organize and maintain the master video library. Edit and render videos as needed. Transcode all content to clear next day schedules. QC content that comes in from manual and automated ad delivery systems. Investigate and resolve issues with incorrect or missing content. Communicate with third party providers to fulfill requirements.
Technical Support
Provide Tier 2 support for customers in the Southern Illinois area. Troubleshot problems relating to IPTV, DSL, and Telephone services. Used remote desktop applications to walk customers through fixing issues on their computers / devices.
Game Master
Answered tickets regarding game issues. Tested bugs and reported them to the production team to send to the developers. Assisted with the community regarding in game and forum events. Up held the Terms and rules of the community for players in regards to eligibility to play our games. Assisted the production team with item ideas for promotions regarding.
Game Master
Answered tickets from users involving technical game difficulties, as well as, connection issues. Monitoring fair play, as well as Item tracking. Planning and hosting events on Forums and in game. Communicating with game developers on updates to games including bug fixes and Content patches. Assisted with billing issues, sales, and promotions for the game.
Signal Support System Specialist
Attended Advanced Individual Training (AIT) at Ft Gordon, GA. During 5 month intensive course, I learned Networking, Routing, LAN, and computer software/hardware troubleshooting, diagnostics, and repair. This training included specialized courses in Windows XP, Cisco Routers, Unix, Norton Antivirus, cabling/wiring, and systems security.
Colleagues at Classic Aire Care
Other employees you can reach at classicairecare.com. View company contacts for 42 employees →
Jessica Kelting
Colleague at Classic Aire CareUnited States, United States
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Tyler Noser
Colleague at Classic Aire CareUnited States, United States
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Michael Stein
Colleague at Classic Aire CareBridgeton, Missouri, United States, United States
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John Murphy
Colleague at Classic Aire CareGreater St. Louis, United States
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Marilyn Thompson
Colleague at Classic Aire CareFlorissant, Missouri, United States, United States
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Jose David Quintero Rios
Colleague at Classic Aire CarePanama City, Panamá, Panama, Panama
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Jerrod Blanchard
Colleague at Classic Aire CareSt Louis, Missouri, United States, United States
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Scotty Ziegler
Colleague at Classic Aire CareSt Louis, Missouri, United States, United States
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Yvonne Hollandsworth
Colleague at Classic Aire CareSt Louis, Missouri, United States, United States
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Shannon Kalal
Colleague at Classic Aire CareChesterfield, Missouri, United States, United States
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Drew Thompson education
Computer Information Systems
Education record
Frequently asked questions about Drew Thompson
Quick answers generated from the profile data available on this page.
What company does Drew Thompson work for?
Drew Thompson works for Classic Aire Care.
What is Drew Thompson's role at Classic Aire Care?
Drew Thompson is listed as IT Manager at Classic Aire Care at Classic Aire Care.
Where is Drew Thompson based?
Drew Thompson is based in St Ann, Missouri, United States while working with Classic Aire Care.
What companies has Drew Thompson worked for?
Drew Thompson has worked for Classic Aire Care, Spectrum Reach, Harrisonville Telephone Company, Aeria Games & Entertainment, and Onnet Usa.
Who are Drew Thompson's colleagues at Classic Aire Care?
Drew Thompson's colleagues at Classic Aire Care include Jessica Kelting, Tyler Noser, Michael Stein, John Murphy, and Marilyn Thompson.
How can I contact Drew Thompson?
You can use AeroLeads to view verified contact signals for Drew Thompson at Classic Aire Care, including work email, phone, and LinkedIn data when available.
What schools did Drew Thompson attend?
Drew Thompson holds Computer Information Systems from Southwestern Illinois College.
What skills is Drew Thompson known for?
Drew Thompson is listed with skills including Microsoft Office, Customer Service, Network Analysis, Online Gaming, Video Games, Community Management, Mmo, and Photoshop.
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