Dennis Truong Email & Phone Number

Mclean, Va, Us

Supporting users from National Institutes of Health (NIH). Providing assistance to users by creating and managing system permissions and user accounts. Assists users with high quality Enterprise Content Management and Business Process Management platforms and works closely to analyze and resolve technical issues. Each ticket is recorded and noted, with resolution notes are explained in full detail. Experienced in providing excellent communication through email and remote support tools.

Tokyo, Jp

Supporting users from National Institute of Allergy and Infectious Diseases (NIAID). Providing technical solutions to users seeking assistance over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions while determining the best solution based on the issue and details provided by users. Each ticket is recorded and noted, with resolution notes are explained in full detail.

Oversees the league's interactions with the public through implementing content strategies on social media platforms, mainly Instagram. Additional responsibilities include analyzing engagement data, identifying trends in customer interactions and planning digital campaigns to build community online.

Washington, District Of Columbia, Us

As a Logistics and Operations Specialists at the United States Senate, I am a supervisor of the procurement process at the Printing, Graphics, & Direct Mail department. My main responsibilities involve assessing the inventory of the department and executing purchases through effective communication and negotiations. Furthermore, I oversee the department's budget by handling invoices, reducing costs, updating system reports, and performing data entry and analysis.

- Responsible for direct contact with patients and appointment scheduling- Assists the medical staff in any possible way- Obtained basic knowledge of EHR (Electronic Health Records) that has access to patients records such as medications, demographics, documents, and more.- Gaining experience and basic terminology within the medical field

Us

As a shift manager, my main duty is to provide great customer service. At the party play center, I will answer any questions that a customer may have about our services and will perform a complete booking process through the company's management software. I maintain the company's finances during each shift, and I supervise over 15 employees on a weekly basis. If needed, I provide training to new staff and managers on a formal basis. The skills that I obtain as a shift manager include excellent communication due to extensive experience with people and leadership skills.

In the crime analysis unit, I was responsible for entering all the data from the Howard County watch commander list each day. I delivered timely recordings of all the crimes that range from burglaries, robberies, and vehicle thefts through the Howard County Police ATAC program and created daily crime bulletins for the Howard County officers and staff. I also reviewed all of the Field Incident Reports for each suspect and entered them in into the Howard County I/Leads program. During my tenure, I obtained skills involving duties that have to be performed in a timely manner, clear attention to detail, communication skills, proper chain of command communication, and computer skills that pertain to local police departments software and programs. I also used the Howard County Police mapping program and generated many lists based on a selected crime.

Bachelor Of Arts (B.A.), Criminology

Associate Of Arts (A.A.), Accounting And Business/Management