A versatile and hard-working Technical Support Engineer, with a practical “get things done” approach, who always perseveres to achieve the best results. Passionate about the automation of IT processes. Skillful and proficient in multiple IT software, such as Microsoft Azure, Microsoft Power Platform, Jira and ServiceNow. Uses Knowledge Based Articles to provide the best troubleshooting methodologies. Processes documentation of resolutions to create a standard of procedure for fellow analysts.An engineer that resides in the Washington, DC area. I have the ability to learn quickly and implement new concepts, which allows me to work efficiently and effectively in any work environment. I also bring a variety of management experience that enables me to lead and work collaboratively. While studying for various cloud certifications, I am always looking forward to the next challenges in the IT world.
Listed skills include Customer Service, Event Planning, Javascript, Powerpoint, and 30 others.