Deividas Tulcius Email & Phone Number

Dublin, County Dublin, Ireland

As a product specialist I work with various teams to ensure excellent product delivery, quality, and functionality, responding to any user issues communicated.Key responsibilities:• Established and nurtured professional client relationships across all project stages, prioritizing exceptional customer satisfaction and effective problem-solving.• Assumed the primary role in addressing both internal and external user queries regarding our product,communicated via email and… Show more As a product specialist I work with various teams to ensure excellent product delivery, quality, and functionality, responding to any user issues communicated.Key responsibilities:• Established and nurtured professional client relationships across all project stages, prioritizing exceptional customer satisfaction and effective problem-solving.• Assumed the primary role in addressing both internal and external user queries regarding our product,communicated via email and phone, ensuring timely and effective resolution.• Reviewed complex software configurations and project environments, guiding customers throughverification processes to ensure alignment with regulations such as ISO19650.• Develop and distribute bi-weekly product newsletters to customers, providing valuable updates andinsights to enhance their experience and engagement with the product.• Independently provided comprehensive product training, including developing training materials, taking ownership of this responsibility to ensure a clear understanding of product functionalities throughout the organization.• Supported sales representatives in addressing technical and product inquiries from clients during salesmeetings, enhancing their ability to effectively communicate product features and benefits.• Conducted project kick-off meetings and presentations, providing guidance on product setup anddemonstrating typical software usage, ensuring project teams were well-equipped to start projectssmoothly.• Provided assistance to project teams during project closeout stages, ensuring all necessary tasks werecompleted efficiently and projects were successfully finalized.• Enhanced technical and product documentation, including user guides, with a focus on promptness and efficiency, ensuring clarity and usability for users. Show less

Project SupportKey Responsibilities:• Provided timely and attentive responses to customer inquiries via phone calls and emails, addressing theirtechnical issues with professionalism and care.• Delivered comprehensive technical assistance to customers utilizing our software across Windows andAndroid platforms.• Utilized Zendesk to manage all tickets, facilitating escalation through Jira for developers and linking taskstogether for efficient collaboration and… Show more Project SupportKey Responsibilities:• Provided timely and attentive responses to customer inquiries via phone calls and emails, addressing theirtechnical issues with professionalism and care.• Delivered comprehensive technical assistance to customers utilizing our software across Windows andAndroid platforms.• Utilized Zendesk to manage all tickets, facilitating escalation through Jira for developers and linking taskstogether for efficient collaboration and resolution.• Created comprehensive help files, including user guides, for all of our products.• Deliver training sessions to both customers and internal staff, supported with hardware and software issues• Solved issues by querying and modifying data using SQL.• Managed subdomains and hosted projects on Blacknight Show less