Damian Turcinov Email & Phone Number

London, Gb

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

As the Squad Product Owner for Conversational Commerce within Capita Consulting, I develop and drive the product vision and strategy. I also work on client engagements, leading multidisciplinary teams to deliver successful client engagements in our areas of expertise.With a deep understanding of the conversational commerce, I work within Capita as a leader to develop offerings that help clients respond to the new paradigm where Messaging is the dominant and preferred medium where conversations are taking place.

London, Greater London, United Kingdom

As Managing Principal in the newly formed Capita Consulting business, I worked to help establish the Wealth and Capital Markets practice. This involved team development, thought leadership and the production of assets to take to the target market, and developing and managing relationships in the target market. A key priority has been to build awareness and trust with target clients by demonstrating that Capita has the skills and experience to bring relevant services to manage the next wave of business disruption. Day to Day this role was also responsible for delivery on key client projects and the management of key client account.

London, United Kingdom

• Led the review of the incident management approach for the eCommerce platforms for a leading global commercial bank • Strategy & Content Lead for a Global Wealth Strategy Project, managing a team across the UK and US to develop an assessment of ‘where to play’• Led the development of an innovation narrative for a Global Payments Provider to have compelling discussions about small to medium enterprise (SME) with their clients and partners (Issuers, Acquirers, Government and FinTech).• Led the Instant Messaging and Virtual Meeting projects, as a Global Programme Manager reporting to the Digital CIO at a tier 1 Global Private Bank. Agile delivery involving third party vendors. Three country deployments of Virtual Meetings in 2018. Instant Messaging live in two countries Q1 2019.• Supported the Global Head of Digital IT at a tier 1 global bank, to ensure the programmes across Global Private Bank are aligned to the strategic architecture and contribute to the development of a 2021 digital roadmap• Programme Manager of the Common Reporting Standard pre-existing account due diligence project for a tier 1 investment bank. Completed the remediation for the UK, Ireland, Cayman Islands & South Africa. Also supported the agile development of the central systems for future remediation activity in a Product Owner capacity.

London, United Kingdom

• Worked as a Programme Manager at EY, supporting a Global Partner to develop an operating model and centre of excellence that would enable EY to generate an additional US$7B of revenue by 2020 in the Advisory business by developing & deploying solution assets across industry sectors.• Worked with EY to compile the quarterly Go-To-Market strategy plans for the 15 global sectors to provide an overall central view for the Global Advisory leadership• Led the development of content for a two-day strategy conference held in Madrid for EY, and hosted the Global Partners in Madrid from all industry sectors to facilitate strategic planning across all global sectors and regions

Melbourne, Australia

Managing the following functions for the Asset Finance products (~600K active accounts, ~120K new accounts p.a, >$15B FUM):• Customer experience & productivity agenda• Technology budget, relationship and priorities• Admin services for Esanda Dealer network• Management of financed insurances product • Contract management

Melbourne, Australia

Established and managed a team responsible for change management, business improvement, communications, and project management for the Asset Finance Sales and Service Contact Centers (~150 people handling 1.2M calls annually).

Melbourne, Australia

Supported the development of the ANZ Contact Centre strategy (~1200 staff across Australia and New Zealand, handling over 15M calls annually), and management of activities as part of the ongoing Contact Centre Market Research.

Melbourne, Australia

Worked as lead green belt on various projects. Improved the ANZ Complaint team and Quality Monitoring team performance. Developed and implemented a Quality Monitoring Framework. Managed the Quality team for three months.

Melbourne, Australia

Melbourne, Australia

Wellington, New Zealand

Chengdu, Sichuan, China

Executive Mba

Bachelor'S Degree, Commerce (Management)

Education record