Dwayne Wong Email & Phone Number

Westmont, IL, US

Technical Writer – Business and Technology Services Team at Abbott Labs documenting the company’s inspection, maintenance, and security procedures for its data centers and IT rooms across the globe to formalize work practices and meet stringent internal compliance requirements.

Basking Ridge, NJ, US

• Technical Writer – Product Development/Management Team. Responsible for creating and revising technical documentation for Verizon’s premier 5G Edge Services edge computing platform and related multi-use computing (MEC).
• Received department-wide recognition for collaborating with developers, engineers, product managers, and other stakeholders on initiatives ranging from partner engagement to customer-focused software as a service.
• Wrote, edited, and created graphics for four technical books about Verizon’s 5G edge applications including two user guides and two software development guides.
• Served as a communications liaison to teams from software engineering, business development, marketing, corporate strategy, legal, and other departments.
• Created research reports for leadership on such topics as website customer journey experience, future state platform applications, and other mission-critical issues.
• Introduced new documentation and communication practices to the Product Development/Management Team. Revised developer portal site pages to meet the company’s new initiatives.

Dallas, TX, US

• Technical Writer – Deposit Banking Technology Operations with responsibility to revise key technical documentation Comerica used for computer applications and data center processing operations compliance and.
• Collaborated with other technical writers, engineers, and other stakeholders to complete all items on an ambitious schedule.
• Created content (including diagrams) for the bank’s migration of its mission-critical applications, including those for making and receiving payments, to the cloud.

Riverwoods, IL, US

• Key contributor and advisor for Deposit Products Customer Experience Team workflow initiative to increase creative content productivity and balance internal partners’ workloads that met performance, business, and.
• Streamlined content management, partner engagement planning, and the Deposits Communication Repository SharePoint for collaborative servicing communication production, archiving, and editorial guidance. Enabled user.
• Created and edited servicing communications multiple platform content including text push messages, email, print letters, and web information. Developed test cases and validated content to ensure communication.

Deerfield, IL, US

• Senior Communications Analyst – Engineering Organization
• Provided written and visual communications in a hybrid role working with stakeholders that included scrum coaches, agile teams, and senior leadership. Projects included program-wide communications, agile workflow.
• Advised senior management on engineering-communications to raise the program’s profile within the organization and promote collaboration across the enterprise.

Santa Clara, California, US

• Technical Writer – Emerging Solutions Group
• Created Hitachi’s enterprise technology communications for the cloud, IoT, converged infrastructure, data center, predictive analytics, RESTful APIs, and the SAAS portfolio. Wrote brochures, white papers, newsletters.
• Wrote internal best practice guides for sales, IT integration, and cloud applications. Business SME for Hitachi’s Oracle data storage adapter portfolio.
• Communications liaison to engineering, product, marketing, and sales teams. Represented Hitachi Vantara’s Emerging Solutions Team for go-to-market partner initiatives. Collaborated with partners (SAP, Oracle) on.