Dale West Email & Phone Number

Minneapolis, Mn, Us

Moorestown, Nj, Us

Eden Prairie, Mn, Us

Worked collaboratively with both the Software Engineering and the IT Operations teams to insure all builds, processes and requirements are implemented correctly in testing, pre-production, and production environments. 1) Supported the day-to-day CI Development Pipeline including the implementation of a multi-branch build project within Jenkins. 2) Documented system configuration changes in Confluence and updated configuration scripts and templates.3) Utilized Ansible to automate the provisioning of complete, ready-to-use Developer Ubuntu VM environments.. 4) Utilized Docker and Jenkins to create Self Service database and application instances for use by Development, QA and product managements.5) Implemented a containerized of Elastic Stack (ELK stack) to perform log monitoring of QA environments.6) Supported IT Ops as an escalation resource for resolving of high priority issues.

Eden Prairie, Mn, Us

Performed duties as a member of the IT-Ops team responsible for deployments plus ongoing maintenance, troubleshooting and backup of our application in both our hosted cloud service as well as customer based environments.As a member of IT-Ops jointly supported servers in a production 24 x 7 Tomcat/WildFly/MySQL environment.1) Deployed and configured new Application and database servers in hosted Linux-based and customer premise Windows environments.2) Responded quickly to ad-hoc, Break-fix situations.3) Configured and Enhanced Zenoss Monitoring infrastructure.4) Supported and maintained multiple instances of MySQL replication.5) Implemented and supported remote printing via CUPS and Windows print services.6) Evaluated, deployed and implemented Rundeck as an Ops-Automation solution to improve application deployment/maintenance processes and provide a self-sevice portal to allow QA staff to perform important testing functions. Managed HL7 implementation projects interfacing our customers' systems to both national labs and individual hospital labs.1) Tracked project progress from Kick-off call to Go-Live.2) Managed project prerequisites including VPN Network requirements and Test Compendium preparation.3) Logged required enhancement requests and bug fixes in JIRA for action by the development team.4) Assisted with QA And Development staff with testing scenarios as necessary.

Providing technology consulting services with experience expertise in Windows server management, exchange, networking and virualization.

20+ years experience in international sales and operations for leading Twin Cities international sales outsource firm. In addition, preformed the following Information Technology functions:IT Manager1. Managed and supported SBS Exchange Server/Active Directory based network with over 100 mailboxes2. Installed and managed MS SQL Server3. Installed and Managed secure Network Firewalls and VPN concentrators. (CIsco and Sonicwall)4. Managed internal support and changes to Avaya IP Office Telephone system including local phones, external IP connected phones and remote workers.5. Provided local and remote desktop support up to 25 employees in US and Europe6. Implemented High Availability backup solution using Tape, Image backup and on-line, offside storage.7. Implemented Network and Server Monitoring System in order to provide for high reliability of network resources.International Technical SalesConducted technical sales for international End-user and Reseller prospects for the following products:1. Email Archiving Appliance2. Communications & Networking3. Real-time Backup Software4. Digital ForensicsFunctions included:1. Internal Sales Support2. On-line presentations and Demonstrations3. Preparation of RFQ/RFP responses4. Assisted and advised with customer deployments and integrationsTechnical SupportPerformed first and second line technical support for a cross platform online backup product for international end-users and resellers.1. Provided support via on-line, email and telephone.2. Managed support requests via on-line ticketing system (Zendesk) .3. Utilized knowledge in Windows, Mac and Linux environments to troubleshoot customer problems and provided customized solutions4. Analyzed log files