Daniel Tyler Email & Phone Number

South Lake, Wa, Au

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Current Responsibilities- Provide training and guidance to the EUC team, located in multiple states/sites - Meet with stakeholders to understand upcoming risks/projects and align the team support as required- Meet with vendors, maintaining relationships and plan out upcoming projects, support contracts and updated value as required.- Align multiple teams for day to day support and projects- Maintain/update Knowledge documentation and assure instructions are up to date for all team duties- Investigate logged tickets for trends and patterns- Seek training opportunities for the Team- Meet and maintain relationships with multiple I.S teams and resolve any inter-team difficulties

Perth, Australia

**Formerly Apache Corp/Quadrant Energy after split and buyout of organisation**Role Responsibilities - First point of contact for technical issues and requests using ServiceNow- Documentation of all technical processes for IT's knowledge base- Deployment and imaging with SCCM- Onsite visits to provide face to face IT support- Account administration - Sharepoint administration- PADs administration, media presentation for news and company information - Hardware troubleshooting- On call/after hours support- Supporting multiple sites country wideProjects Involved In- Desktop Upgrade, all 400+ PCs were required to be upgraded with additional memory and replacing the HDD with SSDs on all sites, locally and remotely.- Transition of all documentation and knowledge articles from Apache Corp to Quadrant Energy- Second transition of all documentation and knowledge articles from Quadrant Energy to Santos- Large scale migration of all user data & applications from from SOE to SOE, 500+ users, across multiple sites- Hardware/application testing for Apache to Quadrant SOE, application testing with users to ensure application migration was success.

Perth, Western Australia, Australia

Hypercare Support Team Lead of a alternative Service Desk team for a ongoing project. This project is a merger of two service desks and IT systems.Current responsibilities - Planning/Creation of processes and procedures for upcoming Service Desk team for upcoming Project. - Recruitment and interviewing of new members to the Hypercare Team- Gathering/Analysing of reports and information to create processes for upcoming support. - Leadership of a small team - Providing reports of the effectiveness/results of the team - Improving existing processes that the Service Desk is currently in use- Providing/Running workshops and lunch/learns for Non-IT staff, providing training to help skill up the business- Analyzing trends to prevent downtimes/outages- Coordinating with other teams to work on processes improvements- Planned and established a stand-down and handover plan to end Hypercare support, to BAU support teams.

Perth, Australia

Evaluate documented resolutions and analyze trends for ways to prevent future problems.Field incoming help requests from end users via both telephone and e-mail in a courteous manner.Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

Subiaco, Western Australia

- Providing first and second point support and technical advice for the Chevron Australia- Assistance in training and development of the local support staff (Tier 1) - First point of escalation of any and all IT related issuesLean Sigma ReviewDuring my time on the remote support analyst team I was part of the Lean Sigma review and improvement project for IT support team as the lead representative of the remote support team in order to allow for a “Pass to left effect. “Pass to left” refers to having a higher level work being able to done by lower level teams to free up a lot more technical members to more important tasks and reduces customer downtime. This project was involved - Review the performance of the IT support- Locate any bottlenecks or performance issues- Provide evidence and stats of the performance of the team- Participate in any meetings regarding the project - Assist in rolling out any possible “fixes” to improve performance- Maintaining and developing customer relations and feedback reviewing- Observing / reporting the call/job stats of the both Tier 1 & 2 teams- Stand in team lead

Providing first point contact customer support for IT issues.- Working and supporting Service Desk Team- Account creations and maintenance- Blackberry and Cisco phone support-Diagnosing and repairing first point of call issues

Perth, Australia

-Listen and consult with clients’ hardware and software requirements and make recommendations accordingly with sales assistance staff. Requiring consulting with several clients, to understand their requirements in the time to come.-Build / configure / assemble laptops, desktops, servers and portable storage devices according to client requirements.-Requiring consulting / testing / configuring client operating environments and images provided. If images were not provided required to consult and create images for client. This was all configured and created using either “Altiris” or “Ghost”.-With images created / provided also required regular maintenance and updates which was also consulted and maintained on regular basis.-Updates and maintenance would be required as hardware environments changed.

-Inspection and assorting of new IT stock. -Shipping and delivery of IT goods.-Maintaining and auditing warehouse stock.

Perth, Australia

-Listen and consult with clients’ hardware requirements and make recommendations accordingly with sales assistance staff. Requiring consulting with several clients, to understand their requirements in the time to come. -Build / configure / assemble laptops, desktops, servers and portable storage devices according to client requirements.- Setup and deployment of Server / Data CentersProjects performed for ComputerCorp- Gil 3 (Windows Vista Build) Workstation imaging and deployment of workstations and laptops at the Qv1 tower- Belmont data center upgrade for Chevron- AHG version 2 software package roll out which required all registered desktops and laptops to be returned to ComputerCorp warehouse to be updated and then redeployed on site at all Perth AHG sites