Helping entrepreneurs and companies tell their stories and implement user-centric approaches to CX, digital product design, and content strategy across various industries. I specialize in customer research, CX and digital product strategy development, program design and implementation, measurement and analytics, and eCommerce technology and tools.I aim to help organizations create meaningful and memorable customer experiences that drive loyalty, advocacy, and revenue growth. If you want to elevate your digital product experience and drive business results, let's connect and explore how we can work together.For inquiries, please contact Dave@UXandCoffee.com

Yes Chef! I managed global customer experiences. Responsible for the direction, coordination, implementation, execution, and ongoing maintenance of digital CX related activities. Aligning customer desires and business/sales goals. This role combined my interest in procuring and creating the finest quality food with a user-centric approach to technical innovation.

Responsible for representing The Chefs' Warehouse on Oracle's Commerce Advisory Board and influencing the roadmap of Oracle's services and products.

The Customer Experience (CX) Certificate Program at Rutgers is a program that teaches an understanding of customer's experiences, develops deep insights, and the integration of innovative methodology throughout your organization. The program is designed by professionals, for professionals. Classes are fast-paced, interactive and provide practical skills and tools you can take back to your workplace and apply immediately.Membership on the CX@Rutgers Advisory Board is by invitation only and I'm honored to be a part of it. Feel free to reach out for more information on the CX Certificate Program and ways to register... I'm excited to chat about this amazing program.

Transitioning from Gartner's client-facing web products to work on internal web and application UX needs, I managed a team of web designers, producers, and developers for the intranet platform, business intelligence dashboards, in-house collaboration tools, and digital signage. After a short time in the role, I recognized that some major action was needed and Instituted design-thinking frameworks, agile tools and processes, and made some organizational changes. I created a uniquely collaborative ethos based on results and happiness within the Enterprise Information Management division of IT. I oversaw global content production, user experience, research, and development of the intranet. Daily supervision, mentorship, and career management for a team of 8 direct reports. I also led a variety of complex virtual teams consisting of 20+ in a global matrixed environment. ★ Improved internal client satisfaction rate from 35% to 93% within one year and increased turnaround time 120% by implementing new front-end workflow, team structure, tools, and standards. ★ Led Intranet UX redesign and CMS platform change, introducing scalable publishing model to keep up with the exponential growth of 4.5K to 8.1K employees in 3 years.

Managed a direct team of 8 web producers and 4 content editors while overseeing UX design, wireframing, prototyping, requirements gathering, and all project documentation for the paid client-product experience. Principal liaison between business partners across all product segments and teams of developers and graphics designers within global IT.★ Drove stronger client retention and contributed to double-digit growth year-over-year (YOY) by launching client-facing experience, my.gartner.com, that introduced personalization and multi-faceted tailored features for user segments and products. ★ Provided clients with the ability to save documents to a library and access offline by establishing company first mobile application for iOS. ★ Implemented peer-to-peer, end-user client community, Peer Connect, that fundamentally changed the position of research value proposition by focusing on gamification, vetted peer content, case studies, and platform to put needs of individual IT professional first.

Led team of 2 producers and 2 designers to create individual product websites for global products globally. Directed Agile and Waterfall teams from concept and design stages through quality assurance (QA), user acceptance testing (UAT), and deployment of portal-style website for clients to create custom sites.

Lead position focused on search engine optimization (SEO), promotions, and content updates for client experience.

Because everyone needs a side hustle... Currently not active (since the birth of my daughter). Certified integrative health educator, speaker, writer, coach and consultant with a focus on nutrition for cognitive and physical optimization. I founded this company to foster my passion for entrepreneurial ideas, and changing the health of the world.