Leading the technology team, who deliver ERP, Payroll and Workforce Management solutions to our mid-market customers.

Working with Product Management to build robust and innovative business intelligence solutions for our customers.

Responsible for support and maturity growth of Continuous Improvement Management Systems (based on Shingo Model) with all managers (Tier 1, 2 and 3 – 30 people) of IT business unit, globally. Instruct, coach and mentor managers and teams in principles and elements of management system. Coach and mentor front-line teams in application of tools such as root cause problem solving, emphasizing underlying and supporting principles• Coached team of managers in IT at all corporate locations on specific problem solving techniques using established methodology which resulted in operating cost savings and productivity gains as logged in problem tracking tool. • Coached management team on Continuous Improvement/Management Systems Program focused on operational excellence which resulted in exceeding maturity improvement target of 20% as determined by independent team of assessors.

Supported implementation of Shingo based Continuous Improvement Management System in IT business unit. Trained and coached three managers/directors and their teams on system’s tools, concepts and methods.

Responsible for management of support team and all aspects of LCEA-IT portfolio of vendor and in-house hosted applications supporting Legal Operations, Enterprise Compliance Monitoring and Reporting, and Enterprise Governance Risk and Compliance Management frameworks. Managed team of ten direct reports. Reported to VP-IT.• Created application governance structures for application user community which enhanced transparency, creating visibility into work stream and allowing business partners to evaluate work for prioritization and execution to maximize business delivery benefit. • Managed operating and project portfolio through prioritization, resource monitoring, vendor/contractor oversight and tight invoice management which led to actual-to- budget variance of less than 5%

Responsible for planning and execution of projects to implement or modify packaged applications and custom solutions on SQL Server and web and/or client server technologies. Led requirements definition, RFP development and response review, product selection, solution design, testing and implementation. Developed and implemented Project Delivery Methodology for use on IT projects, complete with manual and document templates. Reported Director-IT.• Managed selection and implementation process for Image Management System, reducing cost of physical storage space through digitization of HR files.• Led/managed internal team to configure and integrate new practice management system which provided on-line billing review and allowed for retirement of older applications along with associated savings.

Develop client proposal for integrated IT service management solution.Define business process and design to facilitate the implementation of packaged software in support of print advertising at major retailer.

Client: Delta Technology, Inc.Develop and support custom systems supporting the marketing, operations and finance activities of Delta Air Lines. Report to the Directors of Sales and Incentive Systems, Revenue Accounting and Finance Systems.Lead Business Analyst – Fuel Management SystemDefine and analyze requirements related to the Fuel Management System. Guiding the Sarbanes-Oxley compliance remediation project and developing reports in support of statutory returns and filings.Lead Business Analyst/Designer: Food Available for Purchase Define project scope, requirements and develop Cost/Benefit analysis to determine financial feasibility of the program. Develop use cases for process, application and data design. Analyze transaction data, design database and data interchange mechanism. Develop requirements for forecasting model, food order creation, invoice audit, program profitability tracking and analysis, and interface/integration to other operational systems.Project Coordinator: XP MigrationAnalyze and design software-suites to be deployed to 3 functional areas of Delta Air Lines. Manage activities of team of 9 to package and test applications, and defined suites.Lead Business Analyst: Corporate Data SolutionsDefine requirements of a broad spectrum of Delta decision-makers, for end to end CRM, contract modeling and incentive system for US-based corporations which, within three weeks, culminated in statement of work for external vendor to provide customized solution. Gather data to develop the project business case. Design and implement interfaces and integration of vendor-provided solution, which allowed Delta to accurately evaluate sales agreements and provided substantial return on investment.Project Lead: Agency Incentive SystemLead team of seven in development of new custom system for Delta Air Lines incentive program which allowed accurate evaluation of sales agreements and payment due as commission.

See entry under Aquent, inc. and Transquest.

See entry under Aquent, inc. and Transquest.

Delivered consulting services ranging from mentoring to custom systems design, development and implementation. Analyst/Programmer: Manufacturing/Wholesale (04/1998 - 10/1998)Develop and implement, within six months, a quotation system as entry point for consolidated worldwide sales and order fulfillment system for rapidly growing component manufacturing firm.Analyst/Programmer: Human Services/State Government (02/1998 - 04/1998)Develop and implement scheduled interfaces for US territory government in support of human services administration system, providing enhanced functionality and efficiencies for both qualification and distribution of benefits.Mentor/Business Analyst: Insurance (12/1997 - 01/1998)Mentored client in Joint Application Design (JAD) and Rapid Application Development (RAD) methodologies, relational data design, and application design/development. Develop the data model, infrastructure and application design. Facilitate JAD sessions, and develop the prototype policy management application supporting the targeted lines of insurance.Project Leader: Human Resources/Payroll/State Government (07/1997 - 12/1997)Complete development and testing of payroll sub-system, which allowed for on-time implementation of entire Human Resource Management System within six months.

See Software AG Americas

See Software AG Americas

Technical Lead (03/1996 - 07/1997)Lead team of five in operational support and enhancement of incentive commission and sales tracking systems for Delta Air Lines. Represent incentive systems on data integrity task force, which improved the quality of the data in the passenger revenue systems portfolio.Analyst Programmer (06/1995 - 03/1996)Analyze and develop sub-systems and modules comprising the sales incentive system of Delta Air Lines. Design and develop database application for incentive commissions, within six month period, which reduced inconsistencies in contractually bound reporting to non-US based corporations, increased accuracy of data, improved accountability of payments and increased customer confidence in the program.

Analysis, design, development and implementation of workflow for Agent Administration System, and tracking of agent sales and production for competitions and statutory reporting.

Develop of various modules of insurance policy administration and underwriting system, including design and development of policy document generation system.