Dua Ali Email & Phone Number

With 2 years of experience in Technical Tech Support at Aeoss.Inc International, I specialize in delivering high-quality desktop support and customer service, while effectively managing technical support teams. Currently, I am advancing my expertise through a CCNA certification course at UIT, enhancing my proficiency in networking and IT infrastructure.Core Competencies:IT Technical SupportDesktop SupportCustomer Service ExcellenceTeam Leadership & ManagementNetworking Fundamentals (CCNA in progress)I am committed to utilizing my technical acumen and leadership abilities to drive IT efficiency and support the technological goals of my organization.

• It Technician

  Aeoss.Inc

  Nov 2022 - Present - United States

  • Provided comprehensive technical support to end-users, resolving hardware and software issues to ensure seamless IT operations.• Managed and led a team of technical support specialists, ensuring timely and effective resolution of IT-related challenges.• Conducted regular system diagnostics and maintenance to prevent technical disruptions and optimize performance.• Delivered exceptional customer service by addressing inquiries, troubleshooting problems, and offering solutions in a professional manner.• Assisted in the setup, configuration, and troubleshooting of desktops, laptops, and peripheral devices.• Collaborated with cross-functional teams to implement IT solutions and support organizational objectives.• Documented and tracked technical issues using helpdesk software, ensuring accurate records and efficient problem resolution.• Supported network troubleshooting and maintenance, contributing to network stability and security.• Provided training and guidance to team members and end-users on IT best practices and new technologies.• Assisted in the continuous improvement of IT processes and workflows to enhance service delivery.