Duaa A. Saeed Email & Phone Number

United States

Al Jizah, Egypt

Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed.Develop, implement and review operational policies and procedures.Developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal.

Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.Establish a high standard for productivity, quality, and customer service as well as define user guidelines.Develop company systems for customer interaction and voice response and control the implementation process.Manage and improve center.

Egypt

Create and maintain leads and target lists for potential new customers over the phone.Devising a process propelled work-flow for telemarketing or sales and also help in piloting follow ups and qualifications.Making team reimbursement arrangements and performance metrics.Extend call scripts that helps telemarketers with lead qualification and.

 Participates in design of call monitoring formats and quality standards.  Performs call monitoring and provides trend data to site management team.  Uses quality monitoring data management system to compile and track performance at team and individual level.  Performs monitors of customer care email responses.  Participates in customer and client.

-Processes reservations by mail, telephone.-Processes reservations for the travel agencies and other hotel departments.-Knows the type of rooms available as well as their location and layout.-Knows the selling status, rates, and benefits of all packages plans.-Knows the credit policy of the hotel and how to code each reservation.-Creates and maintains.

- Actively participate in performance appraisals for Telesales Agents.- Provide leadership, guidance and support to the Telesales Agents.- Consistently monitor systems with a view to recommending changes andupdates to improve them.- Assist in the management staff rosters to meet anticipated business requirements to the agreed standards.- Maintain Targets.

Conducts quality review of telephone representatives' performance within functionally specific units to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved.Audits representatives' inbound and outbound phone calls and/or correspondence, observing performance, techniques, and application of guidelines.

Egypt

Handle British Customers inquires and complaints.Log customer details on the CRM.Provide customer with accurate information and right solutions.Performs other duties as assigned by management

Egypt

Abbaseya Cairo Egypt

Superpages.com