Responsible for manage and arrange all the operations requirements related to EVAAZ website"https://evaaz.store/" & " http://evaaz.com/".• Create & manage the operation plans and define operations schedules.• Hire and train the operations team.• Align operations department objectives with company goals, and make sure operations team is clear on objectives.• Handle & monitor the orders and fulfillments operations.• Monitor and track project’s progress and handle any issues that arise.• Make sure that the website working probably and update the IT manger with any issues.• Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level deliver and install technology solutions.• Make sure that customer’s complaints or requests got solved from the first time.• Track the team performance and set a proper action plan when needed to improve their performance.• Lead the process of issues identification and resolution.• Manage all operations documentation.

ResponsibilitiesResponsible for handle the process, prepare all the reports and documents for the DHA "Dubai Health Authority" & HAAD "Health Authority – Abu Dhabi" projects. Communicate, share and follow up internally with production team and management and externally with PICs and Brokers.• Manage internal/external reports requests efficiently.• Report and escalate to management as needed• Test all systems before making it live and coordinate with the development team to improve the company's systems.• Training internal teams and external "PICs" on the new systems.• Monitor and track project’s progress and handle any issues that arise.• Follow up internally and externally.• Design new rules templates (using Excel app.) to assist extract the correct and wrong data.• Clean all company's data and re-upload it.• Using the following application and systems (Excel, SQL and company's systems).• Create and maintain comprehensive project documentation, plans and reports.• Attend internal and external meetings.

• Resolve customer complaints face to face and via phone, email or social media.• Manage lengthy calls; Recognize and handle assertive customer calls.• Take care of all the affairs of customers and meet their needs and solving their complaints• Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems.• Responsible for communicating with‏ all customer care teams of the company partners to get all the information about products and to provide the best support for the customer.• Communicate with employees, other departments and management to resolve issues and expedite work.• To provide the needed support for the sales department and retailers.• Listen to and critique recorded conversations for purposes of improving customer service skills (phone etiquette and soft skills).• Maintain, prepare and submit daily/weekly/monthly reports, records, operational and personnel reports to various departments.• Cooperate with Design and Marketing departments to create new ideas and designs to use it to improve the Telesales rate or through emails.• Attend meetings with Company's Partners to discuss and resolve all customers' complaints.• Plan, prepare and review work schedules and workloads.• Train, issue instructions and assign duties to employees.• Responsible for job interviews to add new members to the team.• Observe and evaluate employee performance. Make recommendations to management concerning staff and improvement of procedures.• To monitor the performance of individual representatives and provide feedback/recommendations to Management.• Prepare materials for all the products of the company using (Excel, Word & power Point) and share it with the call center team.‎• Prepare Database for the all customers of the company.• Training the Telesales team on how to use all required apps and systems to do their work.‎

• Senior training instructor.‎• Delivering Computer courses such as Microsoft Office 2003, 2007 ,2010, ICDL course & Graphic.• Designing training program and preparing materials for special courses as per requirement, such as ‎advanced Microsoft office course training material. ‎• Train students on the ICDL exams• Prepare the courses schedule and the attendance sheet.‎• Develop training strategies• Delivering computer courses and preparing training materials for a lot of known companies in Egypt ‎like "coca cola & Banque Misr ".‎

The Company was active in sales of package for learning I.T such as:(Microsoft Office, E-mail, Web site's spaces, Building Web Sites, Internet & Learning English)The system of Marketing in company called "NETWORK MARKETING" (Binary system).So that company was universal and had branches in most regions all over the world.Responsibilities• Team Leader for one of the teams for the company's branch in Tanta.• Presenting Public and One to One Trainings and Presentations for my company products.