Duaa Fatima Zaidi Email & Phone Number

• Spearheaded direct communication with specialty clinics nationwide to ensure timely 503A & 503B order fulfillment
• Resolve issues and provide clarifications within strict 24-hour deadlines to maintain operational efficiency & prevent delays
• Utilizes Salesforce Platform to facilitate communication with diverse clinics across all 50 states and the U.S Territories streamlining prescription fulfillment processes.
• Documents clarifications and support multiple order inquiries to enhance customer service and satisfaction
• Collaborates seamlessly across call center, data entry, clinical pharmacists, dispensing

• Review financial statements, complete cost, and revenue analysis, and accomplish other basic finance reporting, including P & L, gross margin, and profitability to help execute projected cash flows for each client.
• Prepared comprehensive reports on industry trends and market forecasts, contributing to investment strategy development, and presenting to upper management for internal collaboration with the sales and accounting team.
• Developed customized reports to analyze key financial metrics for 25 + clients, providing valuable insights to the sales team to facilitate decision-making uniquely catered to each client’s needs.

Richmond, Texas, United States

• Helped drive patient engagement programs and facilitate member driven services to increase scores on pharmacy metrics becoming the #1 ranked Sam’s Club Pharmacy in the company during fiscal year of 2022.
• Researched and resolved dosage conflicts, potentially harmful drug interactions, insurance issues, and other matters to ensure patient safety/wellness and build customer loyalty.

Richmond, Texas, United States

• Managed all incoming and outgoing medications in the pharmacy, including warehouse and outside vendor deliveries.
• Organized and maintained thorough up-to-date records and invoices of all deliveries, including CIII-CV medications for quick reference.
• Oversaw all inventory management, including verification of quantities, storage, removal of expired medications, and restocking pharmaceuticals in short supply to prevent out of stock

Richmond, Texas, United States

• Swiftly and accurately calculated dosages, dispensed medications, prepared prescription labels, and fill prescriptions for pharmacist verification.
• Verified and filled prescriptions and effectively communicated with physicians and patients to ensure optimal patient care and prevent negative medication interactions.

Master Of Business Administration - Mba, Finance, General

Bachelor'S Degree, Psychology

High School Diploma