Duaa Kashif Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Working within an in-bound contact centre environment, I respond to client queries relating to superannuation, managed funds, insurance products and HUB24 platform product
• I am responsible for providing timely solutions to tickets via phone along with resolving questions via email or chat via our ticketing system
• I liaise with our other Investment Administration and Platform Administration teams for specialist client support queries as needed

Barangaroo, New South Wales, Australia

• I was primarily responsible for servicing complex customer enquires via inbound calls in a contact centre environment
• Using my stakeholder management skills, I took ownership of escalations and complaints, and resolved them in a timely manner
• I proactively managed relationships with customers and financial advisors. I also worked with financial advisors assisting them with queries about our platform
• During my tenure at BT, I always met and exceeded all my Key Performance Indicators
• As part of my learning and development plan, I identified trends and provided feedback to my team management to prevent recurrence

Sydney, New South Wales, Australia

• As a Client Advisor, I took pride in providing exceptional client experience to new and returning clients
• I built upon my retail industry experience to learn about the luxury fashion industry. I also attained substantial knowledge of Louis Vuitton products
• My passion for assisting clients and personal interest in latest fashion trends proved to be a valuable combination in ensuring my clients received the highest level of customer service
• My attention to detail helped me gain a better understanding of my client’s requirements and style
• As a team, we were allocated department targets and individual targets, which I always exceeded
• Acting as a trusted advisor, I built a pool of returning clients who I would contact frequently to check-in, provide updates on products/promotions, and organise personalised in-store appointments when required

Sydney, New South Wales, Australia

• Developed my management skills by managing a team of over fifteen staff
• Developed customer service skills by resolving customer complaints and enquiries in a timely manner
• Learnt the importance of time management and delegating tasks when required to team leaders
• Ensured compliance of all process and procedures
• Drafted product projections and financials, reviewed the profit and loss statement each quarter
• Achieved and exceeded sales targets by applying cross-selling techniques and negotiation skills

Sydney, New South Wales, Australia

• Leveraging my experience in customer service, I aimed to always provide our clients the highest level of service
• Having worked in a KPI driven environment before, I was able to overachieve my personal and store sales targets, ensure all KPIs were met including shrinkage targets
• Achieve financial objectives by preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions
• Identified current and future customer requirements by establishing rapport with potential and actual customers
• I developed succession plans for my team and helped them achieve their desired goals
• Daily management of stock and adherence to policies to minimise stock loss and theft