Duaa Khalid Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Staff Supervision:Oversee nursing and support staff to ensure high-quality patient care.Assist with hiring, training, and evaluating staff performance.Schedule shifts and manage staffing levels to ensure adequate coverage.Patient Care Coordination:Collaborate with medical professionals to ensure patient care plans are executed effectively.Address patient and family concerns, providing information and support.Ensure compliance with healthcare regulations and… Show more Staff Supervision:Oversee nursing and support staff to ensure high-quality patient care.Assist with hiring, training, and evaluating staff performance.Schedule shifts and manage staffing levels to ensure adequate coverage.Patient Care Coordination:Collaborate with medical professionals to ensure patient care plans are executed effectively.Address patient and family concerns, providing information and support.Ensure compliance with healthcare regulations and standards.Administrative Duties:Maintain patient records and ensure confidentiality.Manage budgets, supplies, and equipment necessary for inpatient care.Prepare reports and maintain documentation for regulatory compliance.Quality Improvement:Monitor and evaluate patient care quality and implement improvement plans.Participate in developing policies and procedures to enhance patient care.Operational Support:Ensure the efficient operation of the inpatient unit.Resolve any operational issues that arise during shifts. Show less

United Arab Emirates

Resolving patient complaints and concerns.Providing information and guidance on treatment options. Provide exceptional customer service via phone, email, chat, and in-person interactions.Respond promptly to customer inquiries, concerns, and complaints.Resolve customer issues efficiently and effectively, aiming for first-contact resolution whenever possible.Process orders, returns, and exchanges accurately and in a timely manner.Maintain a thorough… Show more Resolving patient complaints and concerns.Providing information and guidance on treatment options. Provide exceptional customer service via phone, email, chat, and in-person interactions.Respond promptly to customer inquiries, concerns, and complaints.Resolve customer issues efficiently and effectively, aiming for first-contact resolution whenever possible.Process orders, returns, and exchanges accurately and in a timely manner.Maintain a thorough understanding of company products, services, and policies to assist customers effectively.Coordinating with physicians and other healthcare professionals. Developing and implementing patient satisfaction programs and initiatives. Show less

Khartoum State, Sudan

• Demonstrated impeccable sales skills to negotiate profitable deals with clinical, pharmaceutical andtechnical teams.• Assessed client needs and made targeted product recommendations to build trust and increaserevenue.•Analysed data and market conditions and adjusted sales pitches to overcome objections and meetclient-specific needs.• Assessed client needs and sold appropriate products.• Closely monitored competitor activity, remaining ahead of market trends and… Show more • Demonstrated impeccable sales skills to negotiate profitable deals with clinical, pharmaceutical andtechnical teams.• Assessed client needs and made targeted product recommendations to build trust and increaserevenue.•Analysed data and market conditions and adjusted sales pitches to overcome objections and meetclient-specific needs.• Assessed client needs and sold appropriate products.• Closely monitored competitor activity, remaining ahead of market trends and demands across medicalsales pitches.• Provided accurate medical sales forecasting, consistently delivering against revenue targets. Show less

Khartoum State, Sudan

Confirm patients' insurance coverage and eligibility for services.Submit insurance claims accurately and promptly to ensure timely reimbursement.Educate patients on their insurance benefits, coverage limitations, and financial responsibilities.Investigate reasons for claim rejections or denials and take appropriate action to address and appeal them.Assist patients and healthcare providers with insurance-related inquiries and problem-solving.Manages… Show more Confirm patients' insurance coverage and eligibility for services.Submit insurance claims accurately and promptly to ensure timely reimbursement.Educate patients on their insurance benefits, coverage limitations, and financial responsibilities.Investigate reasons for claim rejections or denials and take appropriate action to address and appeal them.Assist patients and healthcare providers with insurance-related inquiries and problem-solving.Manages routine daily claims administration work.Coordinates work flow & meet deadlines.Evaluates claims with regards to eligibility.International Preauthorization.Attends calls and e-mails from insurance companies, clients, and providers.Makes suggestions to improve service.Increases efficiency, minimizes errors, and administration time.Coordinates with different departments within the company.Reports errors when detected. Show less

Sudan

•Maintained extensive expertise of all medicines in stock to provide accurate information to customers.• Maintained in line with pharmaceutical regulations by reviewing labels, doses and proceduresregularly.• Proficiently interpreted doctor notes and medication names on prescriptions without difficulty.• Conducted quick assessments on customers to determine illness or injury, making recommendationson next course of action.• Kept accurate and updated logs of controlled… Show more •Maintained extensive expertise of all medicines in stock to provide accurate information to customers.• Maintained in line with pharmaceutical regulations by reviewing labels, doses and proceduresregularly.• Proficiently interpreted doctor notes and medication names on prescriptions without difficulty.• Conducted quick assessments on customers to determine illness or injury, making recommendationson next course of action.• Kept accurate and updated logs of controlled drugs for legal and stock control purposes.• Dispensed over the counter medications and prescriptions to customers. Show less