Results-driven IT leader with extensive experience transforming IT operations, aligning technology with business goals, and driving efficiency across global teams. I specialize in modern IT strategies, scalable frameworks, and fostering innovation to enhance productivity and user satisfaction.► Built regional IT support frameworks for UK and Singapore, streamlining operations and enhancing user productivity through tailored local support.► Optimized vendor management, onboarding regional resellers, negotiating SLA agreements, and implementing efficient procurement processes.► Standardized device management, deploying Intune, JAMF, and Apple Business Manager (ABM) for zero-touch provisioning, compliance, and seamless lifecycle management.► Implemented Conditional Access and Compliance Policies, strengthening security and aligning IT with modern work practices.► Streamlined onboarding and offboarding workflows, reducing setup time by 50% with SOPs and automation while improving user experience and compliance.► Led IT infrastructure upgrades, modernizing networks, structured cabling, and AV solutions (e.g., Yealink bars, hotdesking) to support hybrid work environments.► Designed scalable IT support models, enhancing MSP oversight, SLA performance, and resource allocation to improve service delivery across EMEA and APAC.► Oversaw complex office moves, managing fiber lease agreements, vendor coordination, and equipment rollouts to ensure seamless transitions.► Advanced M365 adoption, delivering training and configurations for Teams, SharePoint, and OneDrive, boosting collaboration and operational efficiency.