In my role as Senior Operations Engineer at Seal Storage, I had the privilege of contributing to Seal Storage Technology Inc., a North American startup specializing in Web3 decentralized storage. My responsibilities centered around maintaining operational stability, particularly during data ingestion, by overseeing daemons, miners, and workers. I ensured uninterrupted service and proactively identified and addressed potential issues, crucial for maintaining uptime in the dynamic environment of Lotus software. Additionally, I played a pivotal role in testing and enhancing new software functionalities, which significantly improved processing efficiency.Senior Operations Engineer:• Configured, monitored, and maintained company infrastructure and services to ensure optimal performance and reliability.• Managed miners, boost, workers, and daemons, overseeing Lotus updates across network forks.• Utilized Ansible for efficient application rollouts and Docker management, enhancing deployment processes.• Developed comprehensive documentation including READMEs, FAQs, and environment variable guides to facilitate operational transparency and knowledge sharing.• Implemented strategies to minimize downtime and resolve performance and operational issues promptly.• Provided 24/7 operational coverage from New Zealand, contributing to seamless global operations.• Supported customers and partners in data ingestion and retrieval processes, ensuring smooth service delivery.• Played a key role in growing and managing the company's global operations team, fostering a collaborative and efficient work environment.

As Business Development Manager at CodeBlue Auckland, I specialize in driving new business opportunities through strategic marketing and sales campaigns. My role focuses on showcasing CodeBlue’s unique IT Managed Services to prospective clients by understanding their business needs and effectively communicating our value proposition. Key responsibilities include:- Driving significant growth in recurring revenues for the CodeBlue Auckland branch.- Managing the full sales cycle from initial contact to conversion and seamless onboarding, leveraging the strength of the CodeBlue brand.- Employing a consultative approach to align technology and service solutions with client requirements.- Delivering compelling presentations to prospective clients, articulating complex solutions and their benefits clearly and confidently.- Collaborating closely with clients to solve real business challenges and support their strategic objectives.- Demonstrating excellent communication and interpersonal skills to build productive networks and trusted relationships.- Responding to customer tenders with tailored CodeBlue proposals and finalizing agreements through comprehensive Service Level Agreements.- Coordinating seamless customer onboarding in collaboration with the CodeBlue team.I thrive on creating tailored solutions that drive business success and foster long-term partnerships.

Worked on a project for DDS IT at Air New Zealand, overseeing the rollout of Multifactor Authentication (2FA) for Microsoft 365:- Configured, supported, and migrated users to 2FA for Air New Zealand staff and contractors for Microsoft 365.- Conducted user training sessions on the importance of 2FA, alternative authentication methods, and account recovery procedures.- Provided security awareness training on phishing, whaling, and social engineering tactics.A significant portion of this work was conducted remotely during lockdown periods.

A member of the Product Management team, I am assigned to various Redstor projects and am responsible for providing direction and prioritisation of the Redstor product suite roadmap. In this capacity, I continue to provide mentorship to the Head of Technical Support for Redstor in South Africa. My role is split into 3 core areas: Technical Support, Pre-Sales, and Sales.Technical Support:• Installing new storage platforms and/or client software onsite and/or remotely• Daily health monitoring of assigned storage platforms and monitoring of failed backups• Troubleshooting of problems, errors and failed backups• Completing snapshots and mirror catch-ups timeously as and when required• Providing telephonic and remote support for partners and customers in Australasia, and acting as a point of escalation for other regions• Providing on-site support to resellers and customers in Australasia where necessary• Following escalation procedures to ensure swift issue resolution• Creating & distributing daily reports• Attending to, resolving or escalating tickets as they are logged• Attending customer update meetingsPre-Sales:• Developing relationships with prospects & existing customers• Interpreting business needs & articulating offerings• Designing technical solutions for customer requirements, within budgets• Preparing & presenting tender responses & proposals• Collating, evaluating & communicating feedback to management team• Tracking & recording presales activity• Interacting with technical & sales teamsSales:• Driving growth of regional recurring revenues• Promoting & selling the brand & product suite• Onboarding, enabling & growing new & existing channel partners by collaborating with stakeholders to drive sales & marketing campaigns towards end-users• Engaging, promoting, selling to, & onboarding end-users• Building, managing & providing Channel Account Plans & Sales Plans• Providing reports, forecasts & commentary on sales performance

Overseeing the Technical team delivery, I led the daily operations of the South African based Support, Managed Services, Infrastructure and Licencing teams and managed a support and managed services team of 6. I acted as an escalation point for technical issues, and held the concurrent role of Service Delivery Manager.Operations Management:• Developed internal annual IT budgets and assisted customers with backup related budgets• Recruitment, performance management and retention of technical resources• Assisted Accounts on infrastructure, hosting invoices, and accurate customer billing• Acted as “Team Lead/2IC” in the absence of the General ManagerSales & Business Development:• Recognised future sales opportunities, closed deals and leveraged opportunities to upsell• Supported Sales in technical customer meetings and technical sales qualifications• Coordinated technical input for tenders and new business opportunities• Ensured the provision of highest levels of customer support and serviceService Delivery & Relationship Management:• Established and maintained favourable relationships with customers• Ensured customer retention by rescuing damaged relationships• Attended customer technical review meetings, providing feedback and ensuring delivery of follow-up actionsTechnical:• Took ownership of product features and drove optimisations, roadmap prioritisation, development time frames & customer requirements• Performed a range of client managed services, including: Backup monitoring, skipped files, daily reporting, backend space monitoring, data restoration, standby, installations, platform & procedural SOP’s, DR Planning (Battle Box), client annual pre-audits & audits, compliance, & managing client expectations• Supported large backup environments for clients as part of a Managed Service• Conducted Proof Of Concept’s for potential customers & one high-end Enterprise customerPlease see my CV for full details of my responsibilities in this role.

Overseeing the Technical team, I managed the daily operations of the team and attended to technical escalations. From 1 November 2015, the role of Service Delivery Manager was added to my portfolio. High level responsibilities were similar to the Service Delivery and Technical duties in my role as Head: of Technical Operations held between Nov 2016 – Nov 2018.