Duane Chartier Email & Phone Number

Coquitlam, British Columbia, Canada

Surrey, British Columbia, Canada

Vancouver, Canada Area

-Testing against latest code changes in the Unity Editor-Create different Test Levels in the Unity Editor to be used to measure game performance-Create levels used for more efficient testing-Use Perforce to check in content fixes for bugs-Create complex uScript graphs for testing new nodes used for Campaign Missions-Work closely with development team to provide top notch QA support-Assist in day to day testing of the product and related development tools-Identify… Show more -Testing against latest code changes in the Unity Editor-Create different Test Levels in the Unity Editor to be used to measure game performance-Create levels used for more efficient testing-Use Perforce to check in content fixes for bugs-Create complex uScript graphs for testing new nodes used for Campaign Missions-Work closely with development team to provide top notch QA support-Assist in day to day testing of the product and related development tools-Identify, track and verify the resolution of issues through to the end of the testing process-Participate in weekly bug triage-Perform daily performance testing and tracking of results-Clarify issues and provide detailed information when necessary-Work closely and coordinate with the testing team in Texas-Assist in the generation and execution of test cases-Create the QA Test Plan for the project.-Evaluate milestone builds against tests for completion-Communicate and present QA results and updates to the team-Participate in daily meetings communicating any changes to the QA team-Perform morning smoke tests each day-Assist in identifying future QA needs and requirements-Assist in development of new QA Tools-Assist in growth and development of QA department and staff-Ownership of the bug database to know the status of all bugs in the database at all times Show less

-Build gameplay prototypes using Unity3D Editor-Build and iterate on gameplay scripts using uScript.-Participate in review meetings and implement feedback.-Script all gameplay behaviour including unit combat, unit movement, story telling, voice overs, music, non-interactive sequences and other gameplay elements.-Coordinate with core team on core gameplay behaviour and its application to campaign missions.-Coordinate with cinematics team to incorporate movies into levels… Show more -Build gameplay prototypes using Unity3D Editor-Build and iterate on gameplay scripts using uScript.-Participate in review meetings and implement feedback.-Script all gameplay behaviour including unit combat, unit movement, story telling, voice overs, music, non-interactive sequences and other gameplay elements.-Coordinate with core team on core gameplay behaviour and its application to campaign missions.-Coordinate with cinematics team to incorporate movies into levels along with scripting of unit behaviour in cinematics-Iterate on gameplay to create a level that is fun and flows smoothly.-Tune levels of difficulty to ensure gameplay is applicable for users of different skill-Understand how levels that I am responsible for fit in with the rest of the levels-Fix bugs discovered by testers-Prioritize tasks and meet deadlines on time Show less

Operations Manager-Facilitated smooth day to day operations of the company-Interviewed and hired teachers for employment with the company and coordinated teachers’ schedules-Responded to emails and phone calls for information on classes and concerns from teachers and parents-Created and maintained relationships with Coordinators from different school boards and community centers-Presented courses, programs and systems to school Coordinators -Setup and maintained the… Show more Operations Manager-Facilitated smooth day to day operations of the company-Interviewed and hired teachers for employment with the company and coordinated teachers’ schedules-Responded to emails and phone calls for information on classes and concerns from teachers and parents-Created and maintained relationships with Coordinators from different school boards and community centers-Presented courses, programs and systems to school Coordinators -Setup and maintained the online store for all open classes on the website-Repaired, maintained and organized all equipment used for teachingTeacher-Educated classes ranging from 6 to 28 children in the area of LEGO Robotics-Planned, created and delivered innovative lesson plans based on the number of students and their age range-Clearly communicated the rules and expectations for each student in the class-Addressed concerns from parents and students quickly adapt to situations that arose between children Show less

Quality Assurance Development Support-Tested and checked in user interface, character and Worlds non-code changes in the Frostbite 2 game editor-Proactively communicated and lead scrum meetings each day to update the team on area of responsibility-Proactively sent out notifications of at risk areas to the team to allow time for them to be fixed-Provided feedback on quality, performance and gameplay-Worked with the online Engineers to setup and maintain different environments… Show more Quality Assurance Development Support-Tested and checked in user interface, character and Worlds non-code changes in the Frostbite 2 game editor-Proactively communicated and lead scrum meetings each day to update the team on area of responsibility-Proactively sent out notifications of at risk areas to the team to allow time for them to be fixed-Provided feedback on quality, performance and gameplay-Worked with the online Engineers to setup and maintain different environments for testing-Created and verified the deliverables for the sprint and report the status weekly to senior management-Participated in production meetings to give feedback on deliverables for the next sprintSenior Quality Assurance Tester-Coordinated teams of 20+ testers on multi-platform and multi-studio projects in different time zones-Provided feedback on tester performance to Human Resources-Reported on all test results for the day and communicated real time any critical issues found-Participated in planning conference calls, provided feedback and discussed daily goals-Quality Assurance training program coordinator for the studio-Created new hire training curriculum and instructed classes of 30+ new hire testers in a classroom setting-Determined staffing requirements and created schedule to accomplish future work-Created and maintained test plan to ensure all aspects of the game were tested adequately including launch phaseQuality Assurance Tester-Tested and debugged pre-released game software and websites for defects and ease of use-Performed regression testing to verify that claimed bugs were fixed-High level multi-tasking and prioritization between several tasks throughout the day-Owned responsibility for testing a specific area and wrote up bugs in a database for any issues found-Coordinated equipment and software setup to prepare for large group playtests-Performed advanced testing techniques on website and console based software products Show less

Abbotsford, Bc

Payroll and Bookkeeper-Performed bookkeeping and payroll for small 5-40 employee businesses-Prepared and processed T1 tax returns-Prepared Financial Statements for accountant-Answered phone calls regarding bookkeeping and tax returns from clients

Chilliwack, Bc

Senior Support Services Representative-Provided technical support for Support Services Representatives-Participated in conference calls with clients including Hewlett Packard and Compaq to ensure Support Service Representatives had the most up to date information possible for customers-Engaged in Supervisor calls to ensure customer needs had been met-Reviewed and submitted case escalations to the Hewlett Packard Engineers-Assessed and developed Support Service… Show more Senior Support Services Representative-Provided technical support for Support Services Representatives-Participated in conference calls with clients including Hewlett Packard and Compaq to ensure Support Service Representatives had the most up to date information possible for customers-Engaged in Supervisor calls to ensure customer needs had been met-Reviewed and submitted case escalations to the Hewlett Packard Engineers-Assessed and developed Support Service Representatives using call coaching and feedbackSupport Services Representative-Received phone calls from customers and troubleshot one on one to resolve computer issues-Excelled in customer service, troubleshooting and problem solving-Experienced dealing with irate and emotional customers in a calm and efficient manner Show less