Duane Dodson Email & Phone Number

Portland, Oregon Area

I am Currently Working as an IT Support Specialist, Through Motus Recruiting for Simple Financial. I am currently running the Walk-up Help Desk in Simple's IT Dept. Supporting mostly Zoom Meetings, Mac Mini's, MacBook Pro, MacBook Air, Ipad, Google administration, and sign in authorization issues or any other tasks the IT team needs assistance with.Zoom Room Meetings Support Centrify Sign in issues Mac Support/Troubleshooting Two Factor authorization issues Google Administration Any other Duties assigned by the IT TeamReimaging of Macintosh of all form factors Checkout/in of hardware via EZOffice Inventory Set up of External monitor systems Onboarding/Exiting Employees

Wilsonville Or

CONVERGYS, WILSONVILLE, ORMicrosoft Surface Support Tech May 2017 - December 2017• Take incoming Support Calls for Microsoft Surface• Create Support Cases • Call Customers Back as Needed• Remain Sigle Point of Contact from Case Creation to Resolution • Escalate Cases as Needed

Canby Or

Ever since I parted ways with Xpressbet I have been doing a rather rigerious CCNA self-study

Beaverton Or

Monitor gaming system to ensure maximum possible system performance.Provide support for engineering and development teams.Disable problem customers accounts as needed.Prepare SOX reports.Rotate backup tapes daily.

Tigard Or

XEROX PROFESSIONAL SERVICES, TIGARD ORAppleCare Advisor April 2015 – March 2016Troubleshoot software issues with these devices and services to resolve the issue. If no software based resolution is possible, then we isolate the issue to hardware.IPadIPhoneIPodConnectivity IssuesOS X recoveryICloud IssuesApple ID IssuesE­Mail issuesAd/Malware removal