Duane Du Toit Email and Phone Number

Processing ordersOperating mechanical and IT systemsLiaising with transport companies, suppliers and clientsTraining, supervising and appraising staffMaintaining statistical and financial recordsDevising rotas for staffEnsuring that quality objectives and delivery deadlines are metManaging budgetsAdministering stock controlEnsuring compliance with health and safety legislation

Managing and motivating a teamOverseeing recruitment and trainingKeeping track of stock and orderingOrganising sales promotions and in-store eventsServing customersDealing with queries, complaints and feedbackAnalysing sales figures and forecasting future sales volumesMaintaining awareness of market trends and monitoring what competitors are doingControlling budgets and costsProviding reports to senior company executives

Training, coaching, and leading call center representatives as they provide support for customers.Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives.Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.Assisting other management team members in identifying trends and establishing call center goals.Ensuring staff members are achieving desired service levels and taking corrective action, as needed.Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.Authorizing replacements or refunds.Taking on other tasks or projects to support employees, other managers, and call center operations.

Supervising operations, enforcing proper procedures, assisting customers, hiring and training employees, and ensuring the store's cleanliness.