Duane E. Thomas, Msis Email & Phone Number

Responsible for 100% availability of the Corporate IT infrastructure supporting over 300 employees. Commensurate budget responsibility, connectivity and operational availability of off-site locations. Responsible for providing MIS hardware, software, budgeting and personnel recommendations for eight or more proposal submissions per year. Experienced in Microsoft Small Business Server 2003/ 2008, Microsoft Exchange server 2003/2007 and SQL Server 2000/2005, Windows XP,Vista, Win 7 OS, Microsoft Office 2003/2007/2010. FireBox VPN & Firewall technology. Design and implementation of LAN/WANS and Dell managed switches and routers. Owns project scoping, resources, and design integration requests and engages with lines of business to determine solution strategies. Successfully builds and maintains client/customer relationships that lead to efficient and integrated creation of high-level conceptual solutions to call center telephony configurations.Develops high-level milestones, test plans, scope and change control documents, ECRs, and change controls that support the design specifications and the telephony solution.Conducts testing of the designed solution and responsible for scheduling and coordinating code changes to the production environment.Primary technical point of contact for all technology related projects.Environment: Windows 2000/ 2003/ 2008 servers, Cloudmark layered filtering, Wachguard Firebox Edge firewall solutions, Norton Corporate Edition, Nortel PBX, IDS Systems, Fractional T1 connection through Cox Business Solutions. Windows Vista/XP/Win 7 desktops, MS office suite 2003/2007/2010MSIS degree conferred - March 2012, Commencement June 2012 in Information Systems Security Management from Strayer University.

Given the responsibility to teach classes in the evening on network operating systems and network administration to include Introduction to DOS, Introduction to UNIX, Introduction to Windows, MS Network Administration, Windows 98, Windows XP, 2000 Professional, 2000 Server, Active Directory, etc.

Managed the corporate organization's local/wide area network, maintained hardware and software, monitored network to ensure availability of all systems to authorized users. Performed system maintenance, supervised and directed other support services personnel, coordinated with outside vendor support for all hardware warranties on leased equipment. Planned, coordinated, and implemented network security measures.

Worked with the site Supervisors of the I.S. Technology group and other I.S. staff to install, support, troubleshoot, and maintain Maryview Health Corporation's various wide and local area networks, devices and applications ran on those networks. Researched and documented a compliance reporting process by creating end-user business flows, documented the processes data and created an alternative reporting solution decreasing the report process by 50%.Consulted on new projects that utilized the Heat reporting tools, conducted system troubleshooting and tracked system issues related to functionality and reporting.Environment: Windows 3.1x, Windows XP Windows NT, Windows 2000, Office 97, Office 2000, Rumba 2000, Windows NT, Crystal and SQL Reporting Services, HEAT IT Service Desk.

Developed client reporting that was tracked against the project schedule for a Virginia State-Wide project that included; messaging services, data center services and HP Open View.Built and sustained internal and external customer relationships.Liaison to internal and external clients, business unit functional areas and project development teams as well as promoted communication among project resources to expedite issue resolution and process improvement.Prepared presentations and late task reporting to senior management on a weekly basis.Environment: Microsoft Office 97, Microsoft Office 2000, Windows 2000, Windows XP, Windows 98

Responsible for managing the Best Practices tied to strategic initiatives and major business objectives.Responsible for Microsoft Windows XP Professional scope, design implementation and deployment to 2000+ workstations. Provided testing procedures, deployment and modification of Symantec Ghost images. Responsibilities also included post deployment end-user support to include Windows XP Professional, network connectivity, Microsoft Office XP and various other client application software products.Identified current and future processes that led to operational efficiencies.Environment: Symantec Ghost, Windows XP, Microsoft Office XP, Win NT4.0.

Responsibilities included configuration of switches and routers, troubleshooting of installed devices, network security, monitoring and identification of problem areas, new hardware installations to support the network backbone, reconfiguration of Vlan assignments as requested, recommendations for network performance improvements, and coordination with contractors for new fiber installations.Worked in the areas of A/V distribution, video over IP, video teleconferencing, and visualization. Interacted with UNIX team members for design strategies, technology and hardware improvements for new and existing conference rooms. Tested stereo scoptic 3-D technology using Lightwave solutions for product modeling. Tested and evaluated hardware product lines for secure and unsecured visualization sessions in conference room settings. Troubleshot and resolved all audiovisual equipment problems. Member of the design team for the installation and maintenance of multimedia and video teleconferencing equipment in Vassic and Bldg. 903. Environment: Cisco Switches and routers, Vlan configurations, video over IP, video teleconferencing, Unix, 3-D technology using Lightwave solutions.

Member of the Design and Implementation Team, converting 3270 mainframe terminals to Windows NT 4.0 servers and workstations using custom emulation software.Supported the configuration of Cisco routers for specific VLANs and assisted with CAT5 cabling, troubleshooting, and rearranging communication closets. Managed and supervised the resource effectiveness area that was primarily responsible for overall operations of data management, logistics, forecasting, process improvement and resource allocation.Responsible for gathering business requirements to develop project plans for IT implementations.Environment: Cisco routers, VLANs, CAT5, 3270 mainframes, Windows NT 4.0

Supported the Windows NT 95 migration team to a large-scale software and hardware upgrade. Upgraded the Client's network from a Novell environment using DOS, Window 3.1, and Windows NT 3.5, to a Microsoft Windows NT and 95 LAN/WAN environment. Provided support and training for the Client's field administrators to ensure high quality operations.Required a thorough knowledge of client/server networking design, development, implementation, testing, and associated maintenance; as well as, a strong understanding of the operation and maintenance of LAN/WAN telecommunication equipment. Environment: DOS, Window 3.1, Windows NT 3.5, Microsoft Windows 95, LAN/WAN, Novell, Windows NT Domain, TCP/IP

Managed projects scopes and implementation for TCP/IP configuration on all Windows 95 and NT based workstations.Required integration across multiple systems and security functions.Managed and tracked the development, system, and beta testing.

Design, configuration and implementation of Windows NT 4.0 desktops and NT servers with WinServer and Microsoft Exchange.Primary point of contact to executive management for project scope and scheduling of work performed.Environment: Windows NT 4.0, NT servers, WinServer, Microsoft Exchange Servers

Member of the Design and Implementation Team responsible for scope and sizing the project with the client management staff for PC replacement/ Win 95 upgrade.Required the use of analytical skills to identify and resolve hardware and software configuration and incapability issues.Provided extended user support to upper management to assist in learning new support tools, desktop OS, and computer security procedures.Provided configuration support for a wide range of software including specialized Reflection X, Reflection 1, Lotus Notes, Microsoft Office, Oracle, and others. Environment: Windows 95, DOS, Reflection X, Reflection 1, Lotus Notes, Microsoft Office, Oracle

Primary point of contact for systems consulting for a 250 user Novell 4.1 local area network.Provided internal user support for the call centers Aspect call center program interfacing with the Vantive database call tracking system. Environment: Novell 4.1, Microsoft Windows for Workgroups, cc:Mail, Aspect,

Provide mission support for the Federal Trade Commission with focuses on systems design, security, streamlining, integration, modeling and testing. Coordinated training for end-user support with vendors. Provided secondary support to subcontractor's technical staff regarding migration and implementation of Windows for Workgroups on desktop workstations, with Microsoft Windows NT Advanced Server as the primary networkplatform. Interface directly with customers, directors, subcontractors, and collateral organizations to analyze and clarify requirements and to develop and implement technical solutions. Responsible for on line support to regional offices regarding connectivity from PC to mainframe for new payroll accounting system. Environment: Windows for Workgroups, Microsoft Windows NT Advanced Server.

Member of the Network Administration Team at DISA (Defense Information Systems Agency) headquarters. Duties included network management, trouble-shooting, security, backup recovery and user support. Member of the Planning implementation and Development Team at DISA's Isaac Newton Squares location. Responsibilities included handling user requests for assistance with new hardware, applications usage and trouble reports. Provided network management and troubleshooting, fault identification and isolation, diagnosis, corrective actions and problem documentation. Performed security administration, backup and recovery. Performed network troubleshooting and installation of hardware and software. Configured PC workstations communicated technical information to non-technical users and conducted system performance and acceptance tests.Functioned as Junior Network Administrator. Responsibilities included troubleshooting hardware and software problems that occurred on a 300 node Novell local area network at the General Services Administration Building (GSA).Provided end-user support, security administration, new user setup, evaluation, implementation and documentation of software. Monitored the network, and identified network problems. Managed and updated software and hardware inventory. Coordinated, scheduled and supervised hardware installations with subcontractors for new networks. Worked with GSA officials on planning objectives, and conducting quality control inspections. Environment: 300 node Novell 3.1 network, Windows 32.1, GroupWise office applications.

Responsible for the development and promotion of quality assurance control, public relations, inventory control, security, display and merchandising. Responsible for recruiting, evaluations, and training of sales personnel. Implemented cost management practices. Maintained and updated daily and weekly accounting reports on IBM compatible computers, maintained and trouble-shooting of small token ring network for data and print sharing. Environment: IBM Compatibles, Windows 3.0, WordPerfect, IBM LAN Server

Installed underground cable services and conducted troubleshooting and repair work of existing underground service lines. Setup transformers, assisted crew leaders with daily tasks, service calls and inspections. Environment: Splicing Kits, high voltage electrical equipment, Bucket and Bull gang servicing trucks.

Trained in the protection of missile silos, electronic entry, video camera surveillance, air base ground defense, and protection of Air Force personnel and property.

Master'S Of Science, Information Systems Security Management

Bachelors Of Science, Information Systems/ Networking

Associates, Electronics & Computer Technology

Graduate, Electronics