-Supervises and directs operational activities of 12 member team relative to providing standardized system solutions and their deployment to meet identified agency IT requirements department-wide.-Serves as the Director of the Multi-Site Implementation Team and to the Service Delivery Management Director on planning, performing and developing communication plans to disseminate information. -Provides leadership and direction to staff on various implementation Teams, provides daily support and management of services including technical advice and guidance on complex agency wide projects.-Reviews and creates team policies and procedures to ensure standard service offerings, providing organizational standards. - Supervises the technical planning, design and implementation of new and improved information systems and related business processes to meet VA programmatic business requirements.

Conducts intensive planning and coordination to support implementation of information systems or new processes into the business environment, including seamless transitions of IT products into an operational state; Provides focused coordination of deployment and implementation activities; Leads efforts requiring enterprise or multi-site deployment, involve new construction, require new solution design & development, interfaces, integration with other systems, platform engineering, major acquisitions, and multi-site or site-level implementations of previously developed and tested configurations; Works with Subject Matter Experts and technical experts to ensure compliance with the VA's Technical Reference Manual, standards and baselines; Manages all communications to interested/impacted Office of Information and Technology parties to include application groups, technical support and production support teams, regarding all project changes and statuses; Investigates, analyzes and manages solutions for implementation issues, including on-site visits to maintain OI&T end user satisfaction and continued engagement; Ensures backup and disaster recovery processes are created, and tested for all new projects; Develops key metrics to analyze performance relative to customer service; Assists transfers of projects to Transition Release and Support (TRS) for programmatic system ownership and sustainment activities; Oversees and ensures Authorization and Accreditation (AA) artifacts are produced and vetted with appropriate stakeholders; Ensures documentation of processes and product improvements in development of future deployments and are properly communicated to development team.

Managed Veterans Affairs Health Administrations Centers (HAC) Information Security Program supporting the VA's Field Security Services (FSS) mission and three thousand employees and contractor staff; Applied the National Institute of Standards and Technology (NIST) Risk Management Framework (RMF) guidance for integration of new technologies and system enhancements; Audited and reported metrics supporting the VA's Continuous Monitoring activities; Managed system security controls, artifacts and evidence including System Security Plan (SSPs), Configuration Management Plan (CMP), Contingency Plan (CP), Disaster Recovery Plan (DRP), Incident Recovery Plan (IRP), Security Impact Analysis (SIA) and Privacy Impact Analysis (PIA) documents; Supports Plan of Action and Milestones (POAMs) development, mitigation and closure; Developed and enforced program security postures through strict adherence to VA Directives, NIST and FISMA guidance; Investigated, resolved and reported logical and physical security incidents; Coordinated and participated in OIG Security Control Assessments; Developed and implemented Information Security guidance enforcing policies and procedures in securing Personally Identifiable Information (PII) and Healthcare Insurance Portability and Accountability Act (HIPAA) data; Conducted contract review and support on local and enterprise level projects, systems, and applications; Worked closely with Office of Community Care customers and assigned Project Managers to meet information security requirements for system development; Audited several Automated Information Systems (AIS) spanning VA network access, Federal Personnel Payroll Systems (FPPS), Veterans Information Systems and Technology Architecture (VistA), Defense Enrollment Eligibility Reporting System (DEERS) enforcing least access privileges

Leads and manages 31 active duty Air Force members, civilians and contractor staff in the coordination and implementation of base communications policies, procedures and standards supporting two Airlift Wings and 4.5K customers; Organizes, trains, equips personnel supporting Knowledge Management, Information Assurance (IA), Communications Security (COMSEC) and cyberspace project management; Manages base-wide telephone and network maintenance, radio and cellular telephone contracts; Develops and maintains service level agreements; Provides Project Manager oversight for command and control (C2) communications projects and facility upgrades; Coordinates Authorized Service Interruptions (ASI) with Integrated Network Operations and Security Center (INOSC) for network outages, upgrades and maintenance; Plans, organizes, directs analysis and evaluations of plans, programs, policies, and procedures to develop the basis for contingency and exercise responses to events impacting base and DoD telecommunications networks and computer systems; Responsible for five year blueprint for command, control, communications, computers and intelligence (C4I) auditing of IT requirements and securing cyberspace project funding; Manages and tracks customer work orders via Remedy IT Service Manager, DoDs Work Order Management System (WOMS) and Cyberspace Implementation and Planning System (CIPS); Formulates requirements for information resources, identifies and reviews customer requirements and evaluates emerging technologies; Ensures IA and Cyberspace Plans meet Federal Information and Processing Standards (FIPS) 140-2 and the National Institute of Standards and Technology (NIST) cybersecurity framework in the enforcement of information security and new customer requirements; Directs Emergency Operations Center's (EOC) implementing the IT Disaster Recovery Plan (IDRP), base security measures and quick reaction checklists during real world disasters and planned exercises;

Guided 14 senior joint officers and Senior Executive Service employees supporting the Commander, US European Command (CDR USEUCOM) and the Supreme Allied Commander Europe (SACEUR); Administered SharePoint platforms and EUCOMs Task Management Tool (TMT) applications for 60 staff personnel across four Enterprise Networks (NIPR, SIPR, NATO CRONOS, JWICS); Managed 82 communications personnel as the EUCOM functional manager across eight job classification codes and 12 geographically separated units throughout Europe; Liaised with the Air Staff and career field managers to identify, evaluate and address manpower priorities; Interfaced and coordinated with 28 international Military Representatives (MILREPS) and 23 Partner for Peace (PfP) nations on North Atlantic Treaty Organization (NATO) coalition and EUCOM administrative actions; Prepared, coordinated, organized preparation materials for the CDR USEUCOM House and Senate Armed Services Committee testimony; Planned, organized, and prepared high visibility trips for the CDR USEUCOM spanning 20 nations supporting strategic and diplomatic initiatives; Reviewed and processed Headquarters staff packages; Coordinated with the Defense Information System Administration (DISA) on EUCOMs protective distribution system (PDS), communications upgrades and information security; Managed and briefed staff personnel and the CDR USEUCOM on 15 Alternate Compensatory Control Measures (ACCMs), Special Access Programs (SAPs) and developing programs on emerging threats to national security; Directed the Supreme Headquarters Allied Powers Europe (SHAPE) EUCOM security manager program securing information, providing classification guidance and implementing physical security requirements; Directed policy and guidance for 11 information Technology (IT) equipment accounts and account custodians containing 311 items valued at $1.6 million; Managed, obligated and executed $350 thousand operations budget and $120 thousand support budget.

Led and managed squadron of 130 Information Technology (IT) professionals providing customer service support to nine thousand network users; Directed operations, managed, administered, maintained and protected three network enclaves valued at $45 million; Maintained critical command, control and communications (C3) operations 24/7; Developed policies and procedures in accordance with Air Force and DoD instructions; Managed daily operations of Customer Service Desk, Network Infrastructure, Network Operations, Knowledge Management, Information Assurance, Cypberspace Plans, Quality Assurance and Training departments; Tracked and maintained resources and manpower authorizations in support of IT operations; Performed functional manager responsibilities tracking 86 cyberspace operation positions; Developed, organized and led successful teams supporting NIPR, SIPR and EDU enterprise operations, upgrades, and preventive maintenance; Supervised administrative actions to include correspondence, reports, operating procedures, priorities, metrics and security; Managed and tracked customer work orders via Remedy IT Service Manager, DoDs Work Order Management System (WOMS) and Cyberspace Implementation and Planning System (CIPS); Managed base's DoD network certification and accreditation (C&A) processes; Protected and hardened three enterprise networks via network upgrades, maintenance, Information Assurance and Vulnerability Alerts (IAVA), Notice to Airmen (NOTAMs), Time Compliance Network Orders (TCNOs) and Time Compliance Technical Orders (TCTOs)

Managed Combined Air Operations Center (CAOC) command and control (C2) networks, equipment and software applications; Led five international IT professionals in the execution of network resource integration of United States, Italy and Supreme Headquarters Allied Powers Europe (SHAPE) initiatives; Directed automated data processing support of Air Tasking Orders (ATOs) over Balkans' Joint Enterprise Operations and all North Atlantic Treaty Organization (NATO) exercises; Oversaw procurement for NATO's Interoperable Recognized Air Picture (NIRIS) and Integrated Command and Control (ICC) networks; Developed and implemented network customer service support functions, administration techniques, practices and principles supporting three NATO network enclaves; Administrator for UNIX-based Solaris and Microsoft operating systems; Configured Cisco network devices to include routers, switches and proxy servers; Directed problem resolution for all computer, Local Area Network (LAN) messaging and telecommunication issues; Performed C2 network resource management; Administered server-based operating system software, distributed applications, network storage and storage devices, network back-up and recovery plans and messaging and application monitoring procedures; Provided and secured core services by configuring, installing and managing data services at the operating system and application level; Performed information resource management; Ensured integrity and availability of shared network resources including shared drives, databases, calendars, and web based collaboration tools via NATOs Web Information Services Environment (WISE); Maintained Global Broadcasting Service (GBS) systems; Managed CAOCs DoD Communications Security (COMSEC) program; Performed COMSEC device maintenance, updated key material, tracked and documented COMSEC key material and ensured physical security requirements

Maintained 24/7 customer support operations providing immediate response to network faults and user-reported outages; Led work center and operational control of 24 client support technicians providing desktop hardware and software support and technical assistance to 7.5K customers; Managed Remedy automated trouble ticket system and coordinated 1.5K fix-actions between seven work centers; Developed customer service desk standard operating procedures for medical network merger adding 1K systems and 2.2K customers to enterprise network; Directed and coordinated corrective actions for customer requirements and established priorities for 7.5K network customers, 60 mission partners and various federal agencies; Provided technical solutions for all Command, Control, Communications, Computers and Intelligence (C4I) system requirement documents; Administered HP OpenView network node management software sustaining configuration control and accurate network trend analysis; Collected and analyzed network statistics for performance metrics and bandwidth utilization; Prepared weekly executive communications status briefs on critical C4I systems to senior leadership; Reviewed and processed 600 C4I system requirement documents providing state of the art technical solutions totaling $1.2M; Implemented framework for planning, developing, and implementation of all IT projects and systems for $100M network enclave; Established baseline and implementation plans for all IT projects; Coordinated contingency plans through network vulnerability assessments and risk analysis; Led higher-headquarters $1.2M Storage Area Network (SAN) project securing critical data backup solution; Executed migration of base data servers to enterprise network; Managed OS and Office upgrade migration to 4.6K clients; Performed additional duties as Resource Advisor for $1M operating budget, Remedy Software Administrator; Work Center Files Manager and work center training monitor