Duane Griffiths Email & Phone Number

Brisbane, Queensland, Australia

Heathwood

→ Overseeing daily automation system operations as the Technical Lead, maintaining responsibility for ensuring that all work is completed on-time and to the standards specified by the company.→ Managing incidents that occur on-site, quickly assessing each situation before determining the best way to overcome it and making plans for preventing the occurrence of similar issues.→ Supporting key stakeholders by completing analytical diagnostics, reports, and testing of automation systems, and relaying findings in a way that is comprehensible to non-technical stakeholders.→ Working directly with layers of automation software including but not limited to SAP, VISION, and SPLUNK, and continually seeking to improve knowledge of software to produce superior work outcomes.→ Conducting daily analytical reviews of processes, evaluating process quality and efficiency and capitalising upon opportunities to improve efficiency by making or recommending suitable changes.→ Engaging in extensive problem-solving activities to resolve a wide range of automation issues, recognising trends in the issues, and adjusting approach to work to directly address broader concerns.

Heathwood

→ Oversaw a large-scale automated logistics system, facilitating the efficient issue-free completion of work by constantly monitoring operations and implementing appropriate control measures.→ Managed logical inventory control using SAP and site-specific software, making sure that the details were complete, up-to-date, and easily accessible so they could be referenced when needed.→ Maintained responsibility for quickly identifying and addressing logical and physical stock errors, seeking to determine the cause/s of each error, and intervening to prevent re-occurrence.→ Responded to unforeseen system breakdowns in a highly effective manner, quickly gathering an understanding of the situation and taking the necessary steps to maintain adequate flow.→ Conducted thorough investigations of software platform cross communications to identify system bugs and inefficiencies and determined how to best resolve inefficiencies using the resources available.→ Engaging in extensive problem-solving activities to resolve a wide range of issues within the system, recognising trends in the issues, and adjusting approach to work to directly address broader concerns.

Heathwood

→ Gained valuable ground-up experience in inbound logistics covering MHE, PR operations, Inspection Station, and inbound SAP procedures, while applying knowledge in complex and varied scenarios.→ Coordinated the training and development of less experienced team members, teaching them how to properly execute Inspection Station procedures and preparing them thoroughly for their roles.→ Developed and refined skills across operational channels including SCADA, Outbound, and Team Leader roles, and seized any opportunity to further build upon personal and professional development.→ Completed a broad range of duties and displayed an ability to quickly shift between responsibilities when needed, performing well in a fast-paced and ever-changing workplace environment.→ Liaised closely with inbound team members while attending to daily work and established strong working relationships, communicating openly and effectively so productivity rates were upheld.→ Operated in strict compliance with relevant safety policies and procedures and incorporated the use of industry-best practices to produce outcomes that satisfied company expectations.

→ Maintained high performance standards in a demanding process-driven workplace and sought to continually raise individual standards by learning and reflecting from time in the role.→ Focused on identifying inefficiencies in daily procedures, developing solutions using the resources available, and implementing them soon after, freeing up time for other tasks.→ Took on a relief management role in a largely unfamiliar environment on short notice and adapted quickly to the demands of the position while balancing sales team responsibilities.→ Supervised casual and part-time staff as Relief Manager, appraising their performance to ensure company standards were being met and motivating them to exceed standards however possible.→ Managed the planning and smooth execution of operations when relieving management duties, assessing responsibilities each day and attending to each of them in the time provided.→ Liaised with customers in a friendly and open manner, representing the brand and the company well, and attempted to respond to any queries they had about BWS products.

→ Coordinated the receiving and warehousing of perishable meat products, quickly and accurately completing work to facilitate processing and fully documenting the process as required.→ Built an in-depth understanding of various warehousing software and remote devices like the RF Scanner and effectively applied knowledge to increase the efficiency of tasks and ensure work was done on-time.→ Maintained responsibility for cleaning and tidying the warehouse, aiming to keep the facility as organised as possible and leaving it free of any hazards that could lead to injury.

Sunshine Coast, Queensland

→ Managed Regional Area Sales and associated budgets for a national company while being responsible for achieving key performance indicators and satisfying behavioural expectations.→ Developed strong working relationships with a culturally diverse customer base exceeding 200 in number by providing consistent respectful customer service and promptly addressing their concerns.→ Combined personal initiative and knowledge of the industry to identify opportunities for company growth and development and presented them to colleagues for further brainstorming.→ Focused on continually deepening understanding of buyer types and characteristics in addition to professional selling and customer-centric selling strategies, informing decision-making while selling.→ Maintained awareness of progress in relation to state and regional targets and budgets, applied mathematical skills to analyse results, and made changes to operational approach when necessary.→ Facilitated swift conflict resolution by implementing the correct techniques based on the stakeholders and other factors involved, prompting parties to reach mutually satisfactory outcomes.

Red Hill, Brisbane, Qld

Bachelor Of Engineering Honors, Electrical And Electronics Engineering

Certificate Ii, Hospitality Operations