• Managing various teams using Kanban to track tasks through all phases of the project life cycle to ensure project deliverables are on met on schedule while providing support, coaching and direction • Working with the Customer Service department to resolve production bugs/issues reported in JIRA, conduct user acceptance testing and keep them updated on upcoming website releases• Managing and working with the Marketing team in London to deliver their various change requests and project deliverables while aligning their strategic goals with the IT department • Managing and working with remote developers in different countries such as China, Spain and the Philippines• Improved the website releases by creating new release documentation which helped multiple teams involved in the release to understand the risks, resources, dependencies of the release • Working with various departments such as payments, affiliates and translations department to identify and allocate resources for each deliverable and task within various projects• Collaborating with various third party vendors/partners to build strong trusting work relationships and to ensure the implementation of various requests• Created a process between the Translations department and the IT department to provide a more efficient way to support localization on the website• Improved the development process by conducting internal demos with developers to view progress and with stakeholders to provide visibility and get immediate feedback• Working with QA department and embedded testers to resolve quality issues found in production• Working with the architecture team to complete various project tasks in order to provide features or resolve customer facing issues • Creating detailed business and system requirements and process documentation on the wiki• Participating in the Security committee to create solutions that will satisfy both the customer and the verification department’s security requirements

•Updating tasks while working with the Lead Designer on the project to establish priorities, develop sprint plans and communicate project goals, objectives, and milestones to the team to ensure the successful delivery of their content•Facilitating ongoing and clear communication and collaboration between multiple parties and disciplines by leading resources in planning and tracking their work to ensure the successful delivery of their content•Building and maintaining any and all documentation necessary for the successful planning and tracking of the project•Leading daily scrums with teams to meet their goals•Performing risk management to identify, analyze, prioritize, mitigate and communicate highest project risks issues. •Proactive prioritizing and resolution of issues in order to remove team roadblocks using creative problem solving skills•Identifying risks and escalating issues as appropriate in a timely manner to leads•Assessing the progress and quality of the project and the ongoing assessment of bugs and technical debt to deliver a high quality game•Determining the best fitting software for project management by evaluating sources with respect to total costs and risks •Using leadership to build and energize the team thru team building activities while exhibiting a positive approach and keep employees engaged on the project•Creating a change control process to control feature creep while ensuring its implementation aligns with project goals, strategies and actions along with organizational goals and objectives. •Supporting leads with additional miscellaneous tasks while working closely with programmers, artists, sounds designers, testers•Using mind mapping to document and understand design documents of the game while utilizing my creativity •Managing the game development process by meeting the planned schedule, defined feature set and resource constraints to deliver a high quality game to market.

• Documented user stories in XPlanner, along with details and estimated number of hours to complete each task given by developers, architects and quality testers• Created business processes and domain models in Enterprise Architect by working with the architecture team to document the different components and entities of the system respectively.• Held regular meetings with the system architects, developers, quality testers during the entire project to assure that the critical as well as the minute details of the project were discussed and issues were resolved beforehand. • Conducted manual test execution and evaluated test results. • Created wireframes using Axure and Snag IT to document user functionality for different interfaces of the application. • Prepared Workflow diagrams analyzed AS IS and TO BE scenarios, designed new process flows and documented the business process and various business scenarios. • Created a data dictionary for often used technical terminology for benefit of developers. • Documented Requirement Traceability Matrix in for traceability of business requirements to test cases. • Created user manuals for different applications to document the different user functionality based on the permission access levels. • Conducted highly interactive JAD sessions with project’s stakeholders such as SMEs, QA analysts, and project management team, identifying and resolving issues. • Facilitated User Acceptance Testing (UAT) with the stakeholders and the business users, the errors discovered were fixed and then verified via regression testing. • Participated in daily scrums with fellow team members to indicate the progress of the product • Worked with developers and architects to streamline the inbound and outbound processes of data files for third party vendors. • Created conditions and actions for decision tables for JBoss, a rules engine that determines the kit a customer should receive

• Defining new businesses processes and refining existing business process to optimize work-flow and system utilization in meeting business requirements.• Gathering requirements for Statement Of Work (SOW) documents for development to outsource projects to potential bidders• Handling multiple projects and assignments while gathering requirements for code changes, system parameters, creating specifications for approval and passing them to team leads• Holding meetings with team leads to gain background information about their daily operations and processes in order to make sure that the requirements are completely defined• Providing updates by tracking and communicating project status to team leads, clients, and management• Helping the project manager to assure that the completed tasks is focused towards the scope and appropriate milestones are documented• Created Status reports and reported to the PM. • Used Rational ClearCase as version control system for any changes to common documents related to project like Use Case documents and Activity/Sequence Diagrams• Working with developers to gain background information about the different components of the architecture code and how it relates to the overall scope of the project• Monitoring the completion and coordinating the resolution of any application support issues or project related questions and communicating the results to business and project teams.• Working with the help desk team to define requirements for an Request For Proposal (RFP) to outsource their help desk services• Working with the QA team to understand complex, dynamic business rules/process and gather requirements as needed to support SOW deliverables

• Developing business requirements, and transforming these requirements into technical specification for IT builds • Creating screen designs/mock-ups, and report definitions in software requirements specifications • Working closely with the development, QA and customer to ensure that developed functionality meets requirements • Communicating effectively with both business and technical staff to convey complex ideas both verbally and in written form • Providing updates by tracking and communicating project status to team leads, clients, and management • Developing test plans, defining detailed test cases, developing test data, and performing system /integration testing • Assisting with developing detailed project plans, project performance/progress reports, project status and schedules • Working within the product development lifecycle, defining business processes, base lining acceptance criteria and deliverables. • Used UML for creating use cases, activity, sequence, data flow and ER diagrams in Visio, to identify user goals and business process flows for requirements • Conducting formal and informal requirements review presentations to find missing and unclear requirements