Duane Holbrook Email & Phone Number

Scottsdale, Arizona, United States

Responsible for Program Management of $1.5B acquisition of Anchor Loans.

Scottsdale, Arizona, United States

• Direct report to (3) Chief Technology Officers. Led digital transformation initiatives for the Technology and Operations organizations, consisting of several cross functional teams and directed 24 ITIL experts and.
• Led the Technology Planning & Analysis Team
• Launched an agile Zelle team of developers, product owners and fulfillment teams to increase the on-boarding speed of banks and financial institutions (FI’s), resulting in banks and FI’s being on-boarded over 200 times.
• Orchestrated the strategy and methods to generate real time operational data and metrics. Developed mitigation strategies resulting in over a 60% cycle time improvement
• Spearheaded the launch of the new employee Help Desk. In collaboration with the Desktop Team, designed and built a new employee Help Desk resulting in improved customer satisfaction and reduced cycle time by over 98%
• Inspired the redesign of the end-to-end DEV/QA Environment Build process resulting in an 85.1% cycle time improvement in phase I and over 99% cycle time reduction in phase II leveraging CI/CD automation

Phoenix, Arizona

• Oversaw continuous improvement initiatives for the Manufacturing and Dairy organizations, consisting of 6 business units, working with senior executives.
• Developed the Shamrock continuous improvement (CI) governance strategy and structure for multiple business units including Logistics, Distribution, Purchasing, Dairy, Meat, and Oil Production Plants
• Coordinated a 90 day multi-million dollar cost reduction initiative for the Dairy organization
• Instituted the continuous improvement strategy and project execution across manufacturing. Over 32 small and large projects delivered over $3.7M in savings for FY2017
• Led a cross functional team through a major turnaround of the Arizona and Colorado Meat Companies, resulting in a monthly variance reduction of 77% or an annualized savings of $1.3M
• Established and implemented the continuous improvement infrastructure, financial validation, 6-Sigma training, certification, process audits and implementation of the Continuous Improvement Council

Phoenix, Arizona

• Led key strategic initiatives for the Transformation organization, reporting to the Chief Transformation Officer.
• Developed and implemented route standards for Front Load Commercial Drivers resulting in annualized saving of $205K per optimized route (6 routes optimized)
• Led the end-to-end development of the National Sales Priority-Based Selling Strategy
• Led the development and delivery of a customer benchmarking tool and customer waste assessment

Phoenix, AZ

• Led a global team of Managers (Black Belts), project managers, and analysts (on-site and virtual) to manage a portfolio of strategy to execution projects.
• Provided consultancy and advisory services while influencing cross-functional teams and senior leaders through project execution
• Redesigned and launched the Global Real Estate organization and obtained an annual savings of $1.3M
• Led lean initiative to transition 55 employees from World Service Learning Network to the Global Credit Administration organization resulting in an annualized savings of $4M in 2015
• Led the Global Corporate Payments and the Global Business Services organizations thru a detailed financial spend analysis of $780M and identified consolidation opportunities of $160M-$169M
• Successfully collaborated with seven international teams to implement a new International Rewards Reporting platform

Phoenix, AZ

• Partnered with international and regional Financial Officer’s and redesigned the American Express global E2E Client Incentives process resulting in a process complexity reduction of approximately 90% (918 process steps.
• Led and coached many Lean Six Sigma experts internationally and regionally on projects and provided coaching to achieve Green Belt and Black Belt certifications. Taught many specialized analytical classes and wrote.
• Led the facilitation of the 2012 goal planning with all GCS & GNMS Controllership senior leaders to identify WASTE within their organizations

Phoenix, AZ

• Developed customer and functional requirements for the Oracle Financials implementation ($120M budget) project. Implemented 75% of the requested functionality
• Led the lean redesign and implementation of Technology Decommissioning process resulting in $5M in annualized savings and a cycle time reduction of 69%
• Led the redesign of IT Service Provisioning project, identified and mitigated $18.2M of potential compliance risk
• Developed and Implemented Lean/Kaizen quality circles within the CFC&S organization for business unit managers resulting in 84 new lean projects
• Coached (18) Green Belt projects and (2) Black Belt projects to obtain certification
• Developed Six Sigma Black Belt and Lean curriculum

Dearborn, MI

• Identified, Scoped and implemented improvements to the F-150 Truck brake pedal feel by developing tool automation. New automation implemented in 14 North American Ford Assembly plants resulting in $3.3M in annualized.
• Received the North American Engineering-Chassis Technical Excellence Award

Dearborn, MI

• Ranked as highest performing Cost Analyst and top negotiator for 2 years
• Achieved Six Sigma Black Belt nomination
• Identified and successfully negotiated $44M in cost savings (Approximately $200M total spend)

Warren, MI

• Managed the design and build of equipment, equipment validation, installation, and start-up
• Ensured static and dynamic tool stress met design safety criteria prior to installation.
• Designed general assembly tooling.
• Negotiated tool design cost reduction with local suppliers.

Facilities Planning & Design

• Designed HVAC mechanical systems for University buildings
• Developed detailed knowledge of Industrial Control systems
• Designed SCADA telemetry for high voltage switching station design
• Mapped underground mechanical and electrical services for University buildings

Master Of Science - Ms, Engineering Management

Bachelor Of Science - Bs, Vehicle Design