Duane Lewis Email & Phone Number

Greater Chicago Area

- Manage tickets for service desk- Provide IT support and training to staff- Provision services like Google, VPN, LastPass, and others- Manage deployed computers, and mobile devices via JAMF and Google MDM- Manage IT inventory and procurement- Troubleshoot wired and wireless networks- Manage security systems

Chicago, Illinois, United States

Primary IT Support for Chicago-office and Remote US employees. Provide hardware and software solutions to employees. • IT service desk calls and emails for internal IT-related requests. • New user setup of hardware, software, operating systems, account management, and setting up corporate and test environments. • Troubleshoot/Repair/Resolve technical problems/issues related to computer hardware/software/LAN and WAN Internet. Respond to program error messages. • Installation, Configuration, Test, Manage and Repair computer networks, workstations, supporting hardware/software, user accounts, and conference rooms. • Configuration of networking environment by designing and directing system installation. • Establishes and maintains network performance. • Asset management of inventory and all IT-related equipment. • Installation, configuration, and maintenance of Zoom conference rooms and A/V equipment. • Create documentation for supported systems, a variety of audiences including end-users. • Train users on how to properly use equipment and the security of all systems. • Provide network communications support and technical guidance. • Firewall Installation, Configuration, and Maintenance.

United States

• Provide technical support for both hardware and software issues our users encounter. • Manage the configuration and operation of client-based computer operating systems.• Monitor the system daily and respond immediately to security or usability concerns. • Create and verify backups of data.• Respond to and resolve all system administrator requests.

• Perform diagnostics and navigated requested and recommended repairs in a timely manner. • Phone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devices. • Partners with team members and other departments to ensure proper documentation of client requests. • Positively engage with the clients during the check-in and check-out process. • Ask probing questions and offer an accurate time estimate for next steps. • Monitor queues and provide status update to clients. • Clearly communicate with team members.

Lagrange, Il

• Reviewed and handled loan agreements to ensure completion and accuracy to policy. Adhere to all federal and state compliance guidelines relative to retail mortgage lending. • Executed loan origination process including analyzing applicants’ financial status, credit, and property evaluation to determine loan feasibility. • Daily maintenance of the loan applicant database and manage $20 million-dollar portfolio. • Analyzed severity of past due accounts and took precautions to prevent future credit losses. • Slashed delinquent past due loan accounts 85% by negotiating collections while ensuring continuation and enhancement of services.

Bachelor'S Degree, Information Technology

Bachelor'S Degree, Business Administration And Management, General