Duane Macritchie Email & Phone Number

United States

• Tier 1 support for Prima Power CNC 3D laser cutting systems• Provides 24/7 technical support for North American based customer(s)• Manages Root Cause analyses and works with R&D engineers to implement corrections• Works with customer(s) on perfecting process’s, PM’s and data management• Project Manager for new system builds and customer technical projects• Responsible for designing and providing training curriculum at customer facilities

Milton, Ontario

• Responsible for managing 3 supervisors and 25 associates in a 3 shift operation• Oversee maintenance of equipment, introduced new PM’s and created maintenance schedule that allowed for equipment service that captures failure modes• Introduced 5S and visual management practices• Provide 24 hour technical support to maximize equipment run ability and overall O.E.E.

• Collected and validated all data taken from processes in the facility. Formed and managed internal teams to find solutions to problems with production deficiencies• Managed engineers, tradesmen and budgets for new program launches, automation upgrades and system builds. Led teams involved in FMEA’s and Six Sigma projects• Responsible for continuous improvement activities, managed kaizen projects with a focus on safety, throughput maximization and decreasing waste• Intern maintenance supervisor for 10 skilled tradesmen, created work instructions, PM’s and provided training for all staff members and 24 hour technical support• Worked directly with customers and suppliers on new product development and design. Involved in quoting and any other matters related to customer relationship building