Providing Residential and Commercial Renovation/General Contracting services. Managing all Renovation activities following project approvals and coordinating work with Property Management. Responsible for Operations such as Contracts, Permits, Cost Estimates, SOW, Insurance and Invoicing. Reviewing Blueprints and Specs to determine project requirements and to prepare various estimates. Responsible for Code compliance including successful completion of inspections. Allocating necessary project resources including subcontractors, suppliers and company labor. Consistently prioritized task to ensure successful delivery of quality projects on time and within budget. Preparing and maintaining project schedules. Ensuring the timely close out of projects including completion of punch list and final submission of all close out documents. Managing company vehicles, resources and infrastructure. Training of resources as needed.

Managing Digital Transformations

Lending Solutions SecureLending Internal and External Projects of various sizes

Managing mid-size complex projects or multiple projects of varied complexity. Responsible for the management of technical project(s) or program teams from initiation through implementation including planning, analysis, design development and implementation. Providing overall direction for establishing project requirements, priorities and deadlines. Allocates and coordinates resources (staff, equipment, vendors and consultants) across one or more projects. Managing budgets for assigned project(s), develops and monitors project/program plan(s), and adjusts resources and priorities accordingly. Aligning client projects, technical development and support organizations. Prepare and present progress reports for senior management. Management of projects from original concept through final implementation.Acts as Infrastructure liaison between the Customer and the Infrastructure/Network Support team as well as internal application-side PMs and the Infrastructure/Network Support team from an on-going operations perspective. Responsible for supporting Managed Services Senior & Executive Management with development and implementation of departmental processes, policies, tools & collateral. Acts as Delivery Manger to the customer(s) for data Center/Infrastructure projects and day-to-day operations

Managing Product related Projects 500 to 2000 hoursResource Allocation and ForecastingMicrosoft Project Server 2010Clarity CA PPM

Portfolio Management working with Senior staff to plan and prioritize Project deliveryProject creation from an Idea to Active and approved, developing Project Charters and Project estimates

Responsible for driving complex, high priority projects and components of phases of large programs Delivering projects on time, within budget and within scope Leading and coordinating cross functional, cross departmental, cross company teams that are responsible for all aspects of the project from initiation to closure Delivering projects using Waterfall, Hybrid and Agile Methodologies utilizing PMO delivery and implementation processes including scheduling, risk and issue management and scope change management Responsible for managing the project budget, validating estimates, cost variance tracking and managing project resources effectively Providing clear and concise project communication both written and verbal, facilitating/managing project communications and stakeholder client and project team expectations Managing multiple Small-XXL (500-125,000 hrs.) New Products, Enhancements and Compliance projects simultaneously; Proven ability to thrive in a fast paced environment Managing the development of Requirements and Designs; Leading project team meetings and producing effective meeting minutes Developing SDLC project plans via Microsoft Project supporting a Waterfall and Agile Project Lifecycle Managing team members to deliverables and milestones to meet deadlines including Risk and Issue Management Following all required documents via the project life cycle; collaborating using Clarity and SharePoint Weekly development of project status reports; presentations to a variety of audiences including Senior Management and Project Teams

 Direct support for Business Intelligence department Director and Program Manager Responsible for Resource Allocation, SDLC Project Schedules and Budget Maintain and update weekly status reports for PMO & Business Intelligence Management  Conducting frequent team Project Status Meetings to ensure Deliverables & Milestone goals are met Project Server 2010 Project Plan Template creation and use of MS Project 2010 Managing SAP based Reporting Projects (BI/BW) working with Team Leads and Business Teams Managing Business Intelligence Daily Reporting Activities and Distribution for various global Business Teams Updating and Generating Resource Usage Reports via Excel (Actuals, Allocation Forecasting & Skill Demand Forecasting) Development of Business Intelligence Support Desk Process & Procedures, Reporting & Improvements in Customer Service Coordinating and Identifying 3rd party training Vendors for MicroStratedy Web Professionals, Web Analysis & Web Reporter On-Site training

 Responsible for creating and managing S.D.L.C. Plans for Health Care Reform projects Inter-Project Dependency Analysis, Critical Path Analysis and continuous alignment of program scope Task Management for plans with over 500+ lines via Microsoft Project in conjunction with CA Clarity PPM Understanding of Project Scope, Technical and Business Requirements Tracking of all project documentation (Risk and Issues, Budget documentation, Required Artifacts, Meeting Minutes) Weekly Status Reporting to PMO and Senior Management Project budget forecasting Resource Management including assignments, request, and utilization

 Analyst working on Merck migrations; SharePoint 2007 to 2010, Global Human Health and Animal Health Web Content Migrations Defining milestone requirements and monitoring project progress Risk Management, Issue resolution and tracking of Change Request Responsible for planning and supporting the migration of 100+ Microsoft SharePoint sites moving from 2007 to 2010 using various workspaces and environments Providing references for users by writing and updating user documentation Preparing trend and root cause analysis Responsible for meeting goals and objectives outlined by the PMO Migrating Web Content using SDL Tridion Software for Internal and External sites Website Analyst using Kapow Software and MySQL Website Publishing and Website Web Browser testing

 Responsible for the planning and hardware procurement of 30+ new site acquisitions Schedule, plan and coordinate the integration via 3rd party IT contracted installers Conducting due diligence including floor plans and network setups Maintaining of Project Plan using Clarizen Cloud based PPM tools Utilizing SharePoint to share data with external user and also to store project documentation, Risk issues etc. Providing efficient network solutions to improve reliability Providing remote technical management and IT support  Negotiating SLA’s with Vendors and other Partners

 Supporting Installation and Service In-Bound Calls from Commerical subcribers Supporting business sales and installation orders System testing and evalution activities LAN/WAN Configuration and Delivery of Cable Modem and VOIP services on HFC plant Supporting Email applications/concepts/configuration/SPAM issues, TCP/IP, VPN and 3rd Party Devices Supporting Microsoft Office tools, Windows OS and MAC OS

Researching and developing original writing of highly technical operationsAdministration, maintenance, and procedures manuals (online and print) Participating in peer review processes System test and evaluation activitiesCollaborating with development teams in evaluation of documentation needsActively participating in the Change Management process at both the enterprise and product level Presenting information in a clear and objective manner for the targeted audience Working closely with Senior Management with the ability to work in a virtual environment

 Managing staff for a IP Telephony support team in a fast paced call center environment Conducting agent coaching and quarterly also yearly reviews Maintaining department goals and metrics Maintaining and updating department training modules Coordinating and managing U.A.T. Managing offshore outsourced overnight support Managing Cisco soft switch utilization and capacity

 Responsible for the coordination, gathering of system requirements, training and development for a IP Telephony support team Traveling off-site working with outside telephony vendors for training Building effective business relationships Identifying and mitigating all risk Development of support metrics and department process and procedures Conducting interviews and the hiring of 52+ FTE to fill budgeted head counts Developing and training all FTE’s

Pre-wire single dwelling units and multiple dwelling units using various RF coaxial connections. Install and repair Analog, Digital, HDTV, High Speed Internet, Home Networking, Cable Cards and Digital Voice over the Comcast Broadband infrastructure.

Providing incoming call technical support with Comcast High Speed Internet and Digital services Sales, field service calls, billing and troubleshooting of digital and analog service. Advanced troubleshooting for PC/browser/e-mail/connectivity/firewall/router/hub with providing customer education. Installing software programs and troubleshooting operating systems, software and hardware.