•Managed FAA regulated emergency procedures safety and security training for United’s pilots and flight attendants.•Managed regulatory compliance for all AQP instructional training and curriculum development.•Participated in developing and implementing Instructor Quality Control audits.•Performed analysis of quality control audits and developed recommendations to improve instructional delivery.•Managed standardization of all training equipment and devices per FAA regulated… Show more •Managed FAA regulated emergency procedures safety and security training for United’s pilots and flight attendants.•Managed regulatory compliance for all AQP instructional training and curriculum development.•Participated in developing and implementing Instructor Quality Control audits.•Performed analysis of quality control audits and developed recommendations to improve instructional delivery.•Managed standardization of all training equipment and devices per FAA regulated guidance.•Harmonized two airline policies and procedures throughout the merger process successfully achieving a single operating certificate.•Successfully implemented AQP Continuing Qualification Training Programs. Show less

•Directed, coordinated, and communicated all ground operations focusing on safety, security and reliability.•Implemented station recovery plans during irregular operations in coordination with all departments.•Served as a station Ground Security Coordinator across all departments within the station.

•Successfully directed airport operational activities involving customer service and ramp operations.•Managed operating budget of $1.8 million with a headcount of 36 employees.•Successfully achieved all quality assurance audits from United, FAA and United Express. •Implemented strategies and processes focusing on overall safety improvements resulting in achieved station and corporate goals. •Increased customer Upsell revenue by 18% year-over-year. •Coordinated all… Show more •Successfully directed airport operational activities involving customer service and ramp operations.•Managed operating budget of $1.8 million with a headcount of 36 employees.•Successfully achieved all quality assurance audits from United, FAA and United Express. •Implemented strategies and processes focusing on overall safety improvements resulting in achieved station and corporate goals. •Increased customer Upsell revenue by 18% year-over-year. •Coordinated all administrative, financial and legal contracts with local government organizations, vendors and airport authorities. Responsible for all security related processes within the station.•Served as Regional Quality Assurance Liaison to assist in station readiness for quality control audits. Show less

•Directed all ramp service activities at a hub location including loading and unloading of baggage, cargo, mail, aircraft deicing, refueling and receipt/dispatch of aircraft.•Implemented system policies, procedures and programs to ensure compliance.•Monitored performance to ensure established goals and objectives were achieved.•Provided support and direction for Supervisors to ensure all operational standards were met.

•Management oversight of 365 daily flight departures to maintain systems schedule integrity.•Led a staff of over 50 management and union employees.•Successfully conducted cross-departmental briefing and implemented station operational plans based on forecasted system challenges.•Monitored station performance and implemented recovery plans to minimize irregular operations.•Primary Ground Security Coordinator on duty to ensure compliance within all federal regulations.•Coached… Show more •Management oversight of 365 daily flight departures to maintain systems schedule integrity.•Led a staff of over 50 management and union employees.•Successfully conducted cross-departmental briefing and implemented station operational plans based on forecasted system challenges.•Monitored station performance and implemented recovery plans to minimize irregular operations.•Primary Ground Security Coordinator on duty to ensure compliance within all federal regulations.•Coached and developed station leadership employees to achieve station and corporate initiatives. Show less

•Managed and directed staff of 45 customer service agents.•Coordinated all administrative, financial and legal arrangements with local government organizations, vendors and airport authorities.•Established local operating procedures, operating budget and training programs for customer service, ramp service, and vendors.•Supported Indianapolis maintenance base during start up with movement of parts and materials.•Determined and justified equipment, facilities, staffing and… Show more •Managed and directed staff of 45 customer service agents.•Coordinated all administrative, financial and legal arrangements with local government organizations, vendors and airport authorities.•Established local operating procedures, operating budget and training programs for customer service, ramp service, and vendors.•Supported Indianapolis maintenance base during start up with movement of parts and materials.•Determined and justified equipment, facilities, staffing and training requirements to achieve station goals. Show less