Service Desk Supervisor
Current
Truly Creative Network Solutions
Mar 2024 - Present
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Duane Shaffer Email & Phone Number
Service Desk Supervisor
at
Truly Creative Network Solutions
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Truly Creative Network Solutions
Role
Service Desk Supervisor
Location
Temecula, California, United States
Who is Duane Shaffer? Overview
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Quick answer
Duane Shaffer is listed as Service Desk Supervisor at Truly Creative Network Solutions, based in Temecula, California, United States. AeroLeads shows a matched LinkedIn profile for Duane Shaffer.
Duane Shaffer previously worked as Desktop Engineer Supervisor at San Diego Zoo Wildlife Alliance and Help Desk I at Celonova Biosciences, Inc.. Duane Shaffer holds Vocational, Computer Support Services from El Dorado College.
Profile bio
About Duane Shaffer
IT professional with vast experience spanning network support, hardware and software installation, training, troubleshooting, and desktop support. Demonstrates excellent technical abilities, managing multiple tasks in high-volume settings while maintaining a positive demeanor. Enthusiastic about leveraging expertise to drive success in IT initiatives.Specialties: Windows 7/8/10/11Mac OS/JAMFMicrosoft Office (Word, Excel, Power Point, Outlook) 2016 and Office 365Azure & ADIntuneServiceNow
Current workplace
Duane Shaffer's current company
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Truly Creative Network Solutions
7 roles
Duane Shaffer work experience
A career timeline built from the work history available for this profile.
Desktop Engineer Supervisor
Provided dynamic leadership to a team of Desktop Engineers, ensuring timely solutions and adherence to SLAs. Collaborated with IT Management and VIPs on key projects, including Intune, Service Now, Autopilot, and Software vulnerabilities. Played a pivotal role in Hardware and Software asset management, offering strategic advice to upper management for.
Feb 2014 - Dec 2023
Help Desk I
Celonova Biosciences, Inc.
As a mid-level analyst, provided comprehensive technical help desk support to multiple end users. Specialized in analyzing and resolving technical issues related to network/desktop support, printers, PDA’s, and BlackBerry Smartphones. Meticulously documented and reported incidents, ensuring efficient issue resolution and maintaining optimal system.
Mar 2012 - Jun 2013
Systems Analyst/Desktop Support
Fallbrook Hospital
As a pivotal member of the IT team, provided both first and second-level Help Desk technical support for Fallbrook Hospital, Fallbrook Skilled Nursing Facility, and Fallbrook Outpatient Rehabilitation. Ensured seamless operations by maintaining and troubleshooting all computers, network issues, and related hardware efficiently. Installed, configured, and.
Feb 2008 - Feb 2012
Territory Manager
Adp, Automatic Data Processing
Collaborated closely with automobile dealerships to discern business needs aligned with customer relationship management (CRM) goals. Proactively initiated and conducted customer meetings, ensuring a clear understanding of software capabilities. Maintained customer satisfaction through comprehensive account management and regular follow-up visits.
Apr 2004 - Nov 2007
Senior Account Manager
Adp - Automatic Data Processing
Led the installation of Computerized Vehicle Registration’s DMV interface software, collaborating with Business Managers and DMV Clerks at Southern California dealerships. Conducted personalized one-on-one training sessions, advising on best practices for capturing and managing client data. Cultivated strong relationships with accounts, delivering.
Apr 2002 - Apr 2004
Pc Specialist
Professional Community Management
As a key player in the Help Desk team, delivered second-level technical support for computer and network issues, ensuring the seamless operation of a property management company overseeing Laguna Woods senior living residential community. Responded to 24/7 service calls, promptly resolving computer problems for 150 employees across 10 departments.
Sep 1996 - Apr 2002
1 education record
Duane Shaffer education
-
El Dorado College
FAQ
Frequently asked questions about Duane Shaffer
Quick answers generated from the profile data available on this page.
What company does Duane Shaffer work for?
Duane Shaffer works for Truly Creative Network Solutions.
What is Duane Shaffer's role at Truly Creative Network Solutions?
Duane Shaffer is listed as Service Desk Supervisor at Truly Creative Network Solutions.
Where is Duane Shaffer based?
Duane Shaffer is based in Temecula, California, United States while working with Truly Creative Network Solutions.
What companies has Duane Shaffer worked for?
Duane Shaffer has worked for Truly Creative Network Solutions, San Diego Zoo Wildlife Alliance, Celonova Biosciences, Inc., Fallbrook Hospital, and Adp, Automatic Data Processing.
How can I contact Duane Shaffer?
You can use AeroLeads to view verified contact signals for Duane Shaffer at Truly Creative Network Solutions, including work email, phone, and LinkedIn data when available.
What schools did Duane Shaffer attend?
Duane Shaffer holds Vocational, Computer Support Services from El Dorado College.
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