Duane Stillwell Email & Phone Number

Harrisburg, Pa, Us

Mid-Atlantic Region

Spearheading technical systems and IT project implementations to enable full functionality of complex networking, equipment, and software, I ensure proper configuration aligned with client specifications and deadlines. KEY CONTRIBUTIONS: ☑ Lead new equipment and device installations, software upgrades, testing lab setup, and proprietary and client network configurations☑ Strategize with the client network team to implement wired & wireless IP segmentation, VLAN configuration, routing & firewall rules, site-to-data center VRF routing and rules, device classification, and IP/MAC information for the NAC system☑ Collaborate with client network and security engineering teams to develop action plans to transition from Nihon Kohden wired and wireless network environments to client-owned infrastructures☑ Oversee installation and configuration of site and data center Host 1000 servers and Enterprise Gateway servers☑ Deliver onsite technical troubleshooting in concert with client and corporate engineering teams to support 65 hospital clients ☑ Direct project-specific field service engineers, directing workflows and project assignments ☑ Partner with 8 project managers and regional sales teams to refine and execute processes ☑ Oversee 10+ distinct integrations to ensure functionality of complex systems☑ Lead efficient internal processes for design configurations, saving 20% in labor and time ☑ Implemented 15 comprehensive installations and deployments, shifting from legacy to enterprise gateway systems, executing projects for ORs, ICUs, and ER units of 8 hospitals ☑ Onsite technical lead for a major 2-year technology project, overseeing deployment and integrations for a new construction hospital with 3.5K+ monitoring devices ☑ Originated documentation and templates utilized by 200+ internal and external users ☑ Crafted TSAM manual as a blueprint for engineering and technical teams, impacting 20+ users

Hummelstown, Pa

Selected as a technical lead and project manager, I led IT project implementations for 3 major clients including a nursing home with 500 stakeholders, a minor league baseball team impacting 100+ stakeholders, and wireless security for the baseball stadium serving 1000s annually. KEY CONTRIBUTIONS: ☑ Curated detailed technical project plans aligned with sales team objectives and specifications☑ Executed and monitored project budgets, productivity specifications, and inventory of products and materials☑ Delivered project scheduling, status reports and documentation, onboarding documentation, and change management☑ Facilitated kick-off, status review, and close-out meetings to optimize client and team resources☑ Administered client budgets ranging from $60K-$350K to achieve client specifications and cost-saving goals ☑ Orchestrated technical efforts and an IP-based phone system for an office relocation for 30 staff, capturing $2.5K in savings ☑ Co-chaired the Advancement Committee, assessing, researching, and developing new services/products for the portfolio

Mechanicsburg, Pa

As Regional Technology Director, I developed and deployed innovative solutions in alignment with the corporate IT strategy, working in partnership with senior management at 81 hospitals across the country. I assessed IT needs, gathered requirements, and implemented effective solutions. OTHER KEY CONTRIBUTIONS: ☑ Configured, maintained, and inventoried IT equipment for multiple hospitals☑ Designated as main contact for mission-critical client projects, technology issues, problem resolution, and next-level support for key clients☑ Led numerous installations and migrations including server migrations, hardware installations, internet application projects, system consolidations, hardware and software configurations, and equipment installations☑ Took charge of new facility transitions, migrating 15+ servers and corporate infrastructure in <1 week☑ Architected the data center for a large facility impacting 7.5K+ employees and 81 hospitals ☑ Activated and deployed efficient, revamped systems for 3 nursing home locations ☑Migrated an on-premises Exchange system to Microsoft 365, saving significant dollars for the client ☑ Transitioned the company's data backup system to a cloud-based system to save thousands annually ☑ Constructed an imaging process for laptops and desktops for the organization’s hospitals and off-site workers and outsourced the process to a key vendor, reducing manual hours from 4 hours to 30 minutes while saving 72% in expenses☑Earned a reputation as an expert in corporate IT infrastructure, networking, and system configuration☑ Consolidated, streamlined, and upgraded the corporate data backup solution and led disaster recovery implementations ☑ Executed new security systems, protocols, software, and authorizations across multiple data centers ☑ Innovated a solution for the corporate office to permit remote device management and updates ☑ Created a patch management solution for corporate and remote servers, workstations, and laptops

As Technical Operations Manager, I conceptualized and implemented the network infrastructure, access control, cable TV delivery, security camera, phone system, and audio/visual systems for major construction projects. KEY CONTRIBUTIONS: ☑ Designated as a lead technician—building, installing, and integrating server and networking infrastructures☑ Worked with general contractors and subs to evaluate power, HVAC, and building egress requirements☑ Delivered projects from drawing markups to cabling and configuration of network components.☑ Led the design and execution of the corporate management services model, defining requirements, researching products, and building servers and infrastructure to support managed services, remote monitoring, maintenance apps, and SaaS/IaaS ☑ Assumed robust responsibility as project manager for client and internal initiatives, advisor on complex client proposals, primary engineer for client technical projects, and client consultant on risk assessment, IT forensics, and disaster recovery ☑ Revolutionized the corporate virtualization environment, architecting host and guest servers for the corporate infrastructure, managed services infrastructure, and web-farm infrastructure☑ Coached, directed, and inspired a project team of 4 and support team of 8 while delivering technical leadership for engineering and support services, incident management to boost productivity, and Tier 3 technical support

• Primary responsibility of this position was the design and implementation of client and corporate local area and wide area network infrastructureso Included the configuration and monitoring of Cisco access routers and concentrators (for Internet connectivity and IPSec VPN tunnels), Gigabit and fast Ethernet switches (both managed and unmanaged), firewall appliances, and integrating 802.11b/g wireless WLANso Configured Windows 2008/2003 operating systems, Microsoft Exchange 2003, Active Directory, SQL 2000 and Reporting Services and Microsoft Terminal Services for client deployments• Secondary tasks include mass desktop rollout, created site-to-site IPSec VPNs for remote monitoring and maintaining of client networks and all network nodes• Developed deployment strategy utilizing Microsoft deployment tools such as Remote Installation Service (RIS), Sysprep, Preboot Execution Environment (PXE) and Systems Management Server (SMS)• Worked with team to develop and implement PCI compliance processes and procedures to gain certification for our developed software and systems to process credit card transactions• Developed group policies to manage resources, deployment of Smartcards with a certificate authority for user authentication, implementing Microsoft Operations Manager (MOM) and OpManager for remote node monitoring• Implemented a hardware lifecycle refresh policy and creating documentation for all operating procedures• Consolidated multiple backup installations into a single corporate instance achieving backup efficiency and cost savings

Middletown, Pennsylvania, United States

• Developed a Managed Services Provider business model for an IT-provider cliento Developed all technical specifications and selecting the hardware and software for implementation of the internal corporate infrastructure, connectivity and necessary client-end specificationso Developed the cost and pricing analysis for profitability and marketabilityo Created the marketing plan and both web-based and hard copy collateral to initiate the client sales “kick off” events• Consulted in the design of business operations workflow, setting up policies and procedures for project management, personnel and subcontractor interaction and revising the accounting operations making for a more viable convention from which detailed tracking and forecasting can be derived• Provided team leadership and project management for 10 employees and 5 subcontractors working 4-6 concurrent database and infrastructure projects• Design, implementation and configuration of PC/server hardware, provisioning, WAN connectivity and Internet access with Cisco, Nortel and other routers, applications integration, Windows and Novell networking, network storage, wireless networks, web development and integration, telecommunications and training• Designed and oversaw the implementation of data center and server room builds/migrations• Audited and implemented disaster recovery plans• Designed and implemented infrastructure for hosting web-based SQL databases with IIS front end and SQL server back end• Designed and implemented local cable television distribution, cable modem Internet access and PA/theater audio/visual installation

Harrisburg, Pennsylvania, United States

• Oversee and develop information systems human resource strategies, including planning, monitoring, appraising, and reviewing job contributions, planning and reviewing compensation• Implemented programs for orientation and training of new employees and high-level skills acquisition• Overall responsibility for maintaining consistent, reliable, and secure information by establishing policies, procedures, methods, and standards, including system access and disaster recovery programs• Developed and implemented WAN connections between (3) business locations for voice/data connectivity with Cisco routers and PIX firewalls• Implemented video conferencing, audio conferencing and audio/visual rollout for Conferencing center and Cisco wireless rollouts• Migrated from Windows NT 4.0 to Windows 2000 with Active Directory and from Exchange 5.5 to Exchange 2000• Implemented Great Plains accounting system• Implemented Citrix XP with Internet connectivity• Consulted and worked with Vartan National Bank to implement new WAN connectivity between branches and with the migration from the mainframe-based Kirchman system to the Windows-based client-server Kirchman system and the development of a new data center• Prepared business model to make the Information Systems group a profit generating center by offering telecomm and data services to external companies

Master Of Information Systems (Mis), Information Systems

Bachelor Of Science - Bs, Information Technology