Responsible for the day-to-day ownership and management of Vault Domain, Veeva Closed Loop Marketing (CLM) Content support, Salesforce, custom platform development and all integrations with back-office systems.Organization owner of Veeva workflows, modular content deployment and integration, claims content management, digital asset management (DAM), security, profiles, objects management, expedited review reporting, and dashboard.Organization Owner of all CRM content creation, deployment and field CRM content management. This also includes all agency content creation support and management. Manage operational performance and maintaining the system in compliance with policies, guidelines, and proceduresStrategic supporter of Marketing PRC Users, Field team business strategies, processes, and operations within a commercial Salesforce biopharma environmentUnderstand the regulatory environment and drive collaboration with the Legal and Compliance team, as requiredResponsible for the Veeva release management (i.e., requirements, design, testing, validation, deployment, operational support, and incremental enhancements)Comanage operational IT controls including change control, release management, user access, and business continuity

Veeva Vault Domain administration expert for Veeva Vault QMS, PromoMats RIM and MedicalWorked directly with Veeva Managed Services, led the end-to-end administration of Veeva Vault, including workflow configuration, user and group access management, documents and quarterly release management.Implemented and maintained document lifecycle processes, ensuring compliance with regulatory standards such as GxP and other industry-specific requirements.Collaborated with cross-functional teams to gather and analyze business requirements, translating them into effective Veeva Vault solutions.Developed and delivered training programs for end-users and business administrators, fostering a culture of self-sufficiency and continuous improvement.Monitor alerts and troubleshoot critical production issues impacting end-users, including system unavailability and data integrity issues.Work directly with the support teams to bring open help desk issues to a resolution by triage and monitoring progress.Implemented, managed and maintained security controls, including user roles and permissions, to safeguard sensitive information and maintain data confidentiality.Designed, developed, and delivered comprehensive Veeva reports tailored to meet the specific needs of different teams within the organization.Utilized Veeva reporting tools to extract, transform, and load data, providing key insights into system usage, document status, and user activity.

Technical and functional expert on the Veeva Vault Support Team supporting PromoMats, QualityDocs, Trial Master File (eTMF) Regulatory Information Management (RIM), Quality Management System (QMS).Responsible for implementing configuration change requests on lifecycles, workflows, security settings, and document types/subtypes.Provided Veeva administration and operational support including user and security management, hierarchies, roles, data management and report creation as necessary and worked directly with the support teams to bring open help desk issues to a resolution.Managed Vault requirements gathering efforts and coordinated with Veeva Managed Services