Duane Dailey Jr Email & Phone Number

Grand Rapids, Mi, Us

Grand Rapids, Mi, Us

Grand Rapids, Mi, Us

Grand Rapids, Mi, Us

Plan, implement, install, operate and maintain systems hardware, software applications, and Information Technology infrastructure.Assisted in the deployment of over 2000 Windows 10 workstations during the end of life transition from Windows 7. Provided support to 2800+ users in Windows and Mac environment.Provided technical expertise and training to client technician team with the Office 365 go-live and transition from Cisco WebEx/Jabber to Microsoft Teams.Update documentation on managed systems periodically to reflect changes.

Grand Rapids, Mi, Us

Priority Advantage Cloud Operations.Conducted research, design, installation, integration, support and optimization of a variety of cloud technologies as a part of the information technology infrastructure and applications environment.Administered Office 365 and Azure environment. Conducted all onboarding and offboarding of new users, groups, applications, and devices.Utilized Microsoft Intune for the deployment of applications and management of mobile applications and devices.Configured and administered AWS Workspaces providing a virtual environment for global users to complete work and testing of applications.Administrated all Identity Access Management for Single Sign-On and SAML authentication to integrated applications in tenant environment.

Grandville, Mi, Us

Managed and performed proactive maintenance and backups of 34 client systems, maintaining 99% uptime and performance of their systems, including but not limited to: vendor vulnerability updates and patches and create/modify scripting to assure system configuration compatibilities; routine system preventative and restorative maintenance.Resolved a wide variety of complex system failures, and troubleshooting software, hardware, and network problems resolving escalations from L1 & L2 Engineers. Conducted root cause analysis on chronic tickets to eliminate on-going issues. Developed, compiled, tested, and deployed custom scripting to user specifications for problem resolution. Created/updated documentation on Framework and full-service co-lo/hosting clients including Visio network and logical layouts. Updated software procedures to validate the software requirements specs. Configured hardware and software for servers, RAIDs, storage arrays, and library storage devices. Ensuring prompt and smooth transition during onboarding of client data and equipment.

Established Information Technology Preventative Maintenance program; single-handedly built and maintained a work center which included: 43 Virtual Servers, 15 Edge Switches, two Backbone racks, and four Data Center racks resulting in 100% accountability and availability of required maintenance items.Led four personnel in the planning and installation of 33 Consolidated Afloat Networks and Enterprise services (CANES) Wireless Access Points (WAP); increased wireless coverage by adding 165 assets to the network; set a fleet-wide record of most networked devices during an initial CANES cutover.Supervised the unclassified network infrastructure supporting four temporary buildings including over 600 computers and printers. Efforts have resulted in a 98% reliability rate for the PCU LAN throughout the command.Planned, implemented and supervised Local Area Network expansion through the installation of over 1500 feet of Fiber optic cabling and 7000 feet of Cat5 Ethernet cabling in support of additional personnel and asset relocation to PCU Gerald R. Ford ship.Lead a team of 10 system administrators operating a shipboard local area network for 2500 users on unclassified systems.Managed four Navy IT's in the re-imaging of 520 assets required by Carrier Networks Cyber Security Inspection, ensuring 100% Information Assurance compliance.Lead 31 Sailors for four months of high intensity training in NEC 2791 Information Systems Administrator course with a 100% pass rate and zero incidents.

Washington, Dc, Us

Configure network software and hardware; initialize network servers; install network components, peripherals, software and operating systems; troubleshoot network hardware and operating systems; manage communication network security functions; manage digital media distribution systems; and manage information systems security documentation and programs. Manage network system configurations; manage network system databases; design network system databases; administer client platform securities; develop system security certification and accreditation documentation; and implement information assurance vulnerability alerts, bulletins, incident reporting processes, and policies.

Responsible for the network administration and equipment of Joint Worldwide Intelligence Communication Systems (JWICS) Active Directory Domain providing all-source intelligence to the Pacific Northwest.Lead five Navy IT's in the successful installation and implementation of the Microsoft Windows 7 Client and Microsoft Windows Server 2008 upgrades on 69 workstations at 11 sites, supporting 300 users. This enabled the PACNORWEST JWICS node to be the first to reach 100% compliance with Windows client and server upgrade requirements in our SCI IT program line.Lead three Navy IT's in the immediate repair of six catastrophic casualties to mission critical equipment across the Navy Region Northwest JWICS network. My firm direction and crisp execution was key in ensuring all 362 users were able to conduct time-sensitive missions, training and analysis without interruption.Relocated and reconfiguration of a $50k VTC Suite, providing COMVAQWINGPAC and seven Electronic Expeditionary Attack Squadrons with localized capability to enhance Information Dominance efforts.Flawlessly managed local Electronic Key Management Systems (EKMS) account while developing Emergency Action Plan in event of natural disaster or hostile actions.Provided configuration and management of 10 KG-175D Taclane Micro cryptographic devices.Operates and maintains information systems and various information technologies including local area networks, wide area networks, mini and micro-computer systems and associated peripheral equipment and services. Performs basic data back-ups, system restoral procedures, assigns or changes user accounts, and password resets. Provides desktop support to network users. Performs troubleshooting procedures, documents technical support advice, and maintains media libraries. Installs new hardware, workstation components, peripherals, and documents media hardware and software licenses. Manages and updates directory information, and monitors equipment status.

Responsible for creating ONE-NET and NMCI user accounts and directing daily operations of Radio Communication/Computer Hardware to a Battalion of 600 personnel.Technical expertise enabled successful troubleshooting of system faults in Tactical Data Network while maintaining 99% network connectivity.Maintained mission essential operability of 45 pieces of communications equipment worth $150k to support 24 personnel, 26 troop movements, and the construction of two Traffic Control Points vital in maintaining command and control in a hostile environment.

Bachelor Of Applied Science And Technology (Bsast), Information Technology

General Studies

Education record