Duane Fernandes

Duane Fernandes Email and Phone Number

Operations Manager @ RPS Canada Inc. (Formerly Geminare)
Mississauga, ON, CA
Duane Fernandes's Location
Mississauga, Ontario, Canada, Canada
Duane Fernandes's Contact Details

Duane Fernandes phone numbers

About Duane Fernandes

- Trusted ‘Voice of the Customer’; develop and maintain strong relationships by working closely with clients to gain insight regarding their problems and requirements. Gather timely and valuable feedback from the end-user point of view.- Recognized leader with excellent communication skills and rapport with clients, management, and peers. - Dedicated and accomplished technical support professional in Enterprise Level support organizations.

Duane Fernandes's Current Company Details
RPS Canada Inc. (Formerly Geminare)

Rps Canada Inc. (Formerly Geminare)

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Operations Manager
Mississauga, ON, CA
Duane Fernandes Work Experience Details
  • Rps Canada Inc. (Formerly Geminare)
    Operations Manager
    Rps Canada Inc. (Formerly Geminare)
    Mississauga, On, Ca
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  • Rps Canada Inc. (Formerly Geminare)
    Operations Manager
    Rps Canada Inc. (Formerly Geminare) Sep 2014 - Present
    Toronto, Ontario, Canada
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  • Novell - Netiq
    Technical Support Manager
    Novell - Netiq Nov 2010 - Mar 2014
    Toronto, Canada Area
    Global Technical Support Manager - Responsible for interviewing, coordinating onboarding activities, and ongoing performance evaluations for a global support staff of 17. Coordinate Support and Escalation Development efforts for large customer projects and resolution of critical customer issues. Lead weekly meetings with Development, Support Team Leads, and Product Management to prioritize and evaluate product issues found in the field. Provide customer-focused feedback to the Core Product Team regarding prevalent field issues and ‘top customer’ status reports. Arrange special engagement support for pre-sales opportunities.
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  • Novell
    Technical Support Team Lead - Platespin Products
    Novell Apr 2008 - Nov 2010
    Toronto, Canada Area
    Lead a team of Support Engineers by providing daily case reviews, mentoring, and escalations support. Serve as the highest global technical escalation point for all PlateSpin products. Take responsibility for escalated support cases and drive them to resolution by working with development and QA teams. Directly involved in hiring process, conducting both phone and in-person interviews. Work with customers and partners onsite to assist in large migration projects.
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  • Platespin
    Technical Support Engineer
    Platespin Nov 2006 - Apr 2008
    Toronto, Canada Area
    Provide Enterprise-level support to PlateSpin customers during datacentre migrations, disaster recovery implementations, and consolidation planning exercises. Support a wide range of technologies including Windows Server (NT-2008), Linux (RHEL, SLES), Virtual Hosts (VMware ESX, Microsoft Hyper-V, Xen), SQL Server, IIS, firewall configuration, hardware, SAN and iSCSI connectivity.
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  • Opalis Software
    Technical Support Team Lead
    Opalis Software Sep 2003 - Nov 2006
    Mississauga
    Provide Enterprise-level support to PlateSpin customers during datacentre migrations, disaster recovery implementations, and consolidation planning exercises. Support a wide range of technologies including Windows Server (NT-2008), Linux (RHEL, SLES), Virtual Hosts (VMware ESX, Microsoft Hyper-V, Xen), SQL Server, IIS, firewall configuration, hardware, SAN and iSCSI connectivity.
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  • Hummingbird Ltd.
    Technical Support Engineer
    Hummingbird Ltd. Sep 2000 - Sep 2003
    Toronto, Canada Area
    Provide support for Hummingbird software customers. Assist onsite Technical Sales Engineers to resolve critical customer issues supporting HummingBird HostExplorer, Exceed, EIP and NFS Maestro.

Duane Fernandes Skills

Virtualization Technical Support Cloud Computing Linux Troubleshooting Servers Agile Methodologies Vmware Esx Vmware Enterprise Software It Service Management

Frequently Asked Questions about Duane Fernandes

What company does Duane Fernandes work for?

Duane Fernandes works for Rps Canada Inc. (Formerly Geminare)

What is Duane Fernandes's role at the current company?

Duane Fernandes's current role is Operations Manager.

What is Duane Fernandes's direct phone number?

Duane Fernandes's direct phone number is +164766*****

What skills is Duane Fernandes known for?

Duane Fernandes has skills like Virtualization, Technical Support, Cloud Computing, Linux, Troubleshooting, Servers, Agile Methodologies, Vmware Esx, Vmware, Enterprise Software, It Service Management.

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